Phoenix Software Ltd

VMware (Omnissa) Horizon Cloud Service-next-gen

(Omnissa) Horizon Cloud Service - next-gen is a modern
cloud-first, multi-cloud Desktop as a Service
(DaaS) deployment with Thin Edge Infrastructure.
The service provides you with a global view of
your desktops and applications spanning on-premises and cloud environments.

Features

• Desktops and applications delivered from the public cloud or on-premises
• Option for fully-managed virtual desktop and application infrastructure
• 99.9% guaranteed uptime SLA for managed components
• Global data center locations
• Automated updates delivered to cloud-hosted control plane
• Get secure remote access to corporate resources from any device
• Workstation-class performance, 2D and 3D graphics, optimized voice/video support
• Support for Windows and Linux desktops and apps

Benefits

• Access Windows desktops and applications from any device and location
• Improve productivity by getting desktops up and running in minutes
• Simplify IT management with easy to use management console
• Simplifies app management and delivers innovations in lifecycle management
• Personalized desktop experience across virtual, physical, cloud-based Windows desktop environment

£3.53 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

658782558830281

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: There are two main use cases for Horizon Control; Plane: Platform for deploying Horizon Cloud; Service (DaaS). Currently only Horizon Cloud; Service on Azure is available. Control plane for; connecting to Horizon 8 pods and providing; optional common SaaS services. Horizon 8 pods; deployed on-premises and on public cloud; SDDCs can be connected to the Horizon Control; Plane and consume additional SaaS services.
• System requirements:
  • You must use your licenses purchased through Capacity-provider licensing distributor
  • Customer must provide anti-virus system licensing on their own
  • https://via.vmw.com/GeIxtZ
  • https://via.vmw.com/JEp3q1

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please refer to our website for support details:; https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmwareseverity-definitions-response-time-business-hours-datasheet.pdf ● Production Support; details can be reviewed directly by visiting:; https://www.vmware.com/support/services/production.html ○ Production Support; Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of; Support Requests ○ Up to 6 Administrators ○ Online access to documentation and technical; resources, knowledge base, discussion forums ○ Cloud updates
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: VMware supports software components of VMware Horizon Cloud Service on Microsoft; Azure that are hosted by VMware in the cloud and deployed to your Microsoft Azure cloud. It; includes support for the deployment of the Pod, VDI-Desktops, RDS-desktop and remote; application availability, access to the components in the Horizon Cloud Service cloud; control plane, and the software components of VMware Horizon Cloud Service on Microsoft; Azure that are deployed to your Microsoft Azure cloud ● Production Support details can be; reviewed directly by visiting: https://www.vmware.com/support/services/production.html ○; Production Support Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○; Unlimited number of Support Requests ○ Up to 6 Administrators ○ Online access to; documentation and technical resources, knowledge base, discussion forums ○ Cloud; updates
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For IT Admins, extensive training and support is provided to help ensure a; successful deployment. This training is conducted by a dedicated; deployment team with support from our solution architecture group.; Customers are responsible for training their end users in how to use the; View clients. Documentation is available on VMware.com, and the clients; are very simple to use.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users have a variety of ways to extract the data via third-party tools such; as Data Backup, File Shares or by using USB Drive Redirection or Client; Drive Redirection to copy files from the VDI Desktop to an on-premises; location.
• End-of-contract process: Full termination of the Horizon Cloud on Microsoft Azure service due to contract expiration, termination, cancellation, or any other cause will result in permanent loss of access to the environments, discontinuation of account services, and a deletion of such environments, configurations and data according to VMware’s internal data retention policy. Prior to terminating the Horizon Cloud on Microsoft Azure service we would recommend that all data be removed by the customer from the desktops and platform. VMware take no responsibility for backing up or retaining customer data

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Horizon Cloud Service supports mobile access with the use of the Horizon Client or HTML 5 from a supported browser. Features specific for mobile devices include:; navigation and access to program and user's files, external keyboards, native gestures, onscreen keyboard and external monitor support. The VMware Horizon HTML; Access client does not support certain features when used in mobile browsers. See features listed in the note on this topic page in the VMware; Horizon HTML Access User Guide 4.10: docs.vmware.com/en/VMware-Horizon-HTML Access/4.10/html-access-user/GUID-20F0C9F6-7DE9-4D3D-8095-391C9F795F54.html ; docs.vmware.com/en/VMware-Horizon-HTML Access/4.10/html-access-installation/GUID 649151B0-070F-463B-B7FD 12B500973BF0.html
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Service Offering includes access to two self-service consoles: VMware; Account Management Console (“VMware Customer Connect”) provides access; to subscription status, integrating navigation, viewing and management of all; VMware product licenses and support under a single account. It also allows you; to download the Horizon Cloud on Microsoft Azure software components such; as Agents, etc. VMware Horizon Cloud Manager (“Console”) is the primary; interface for consumption and management of the Service Offering, including; domain binding, gold pattern management, desktop provisioning, application; provisioning, user customization provisioning, end user entitlement, and other; management operations.
• Accessibility standards: None or don’t know
• Description of accessibility: VMware is dedicated to support customers to make VMware products and; technologies accessible to people with disabilities. However, Horizon Cloud on; Microsoft Azure has not undergone an accesibility assesment at this time; VMware is dedicated to support customers to make VMware products and technologies accessible to people with disabilities. However, Horizon Cloud on Microsoft Azure has not undergone an accessibility assessment at this time
• Accessibility testing: Please visit https://www.vmware.com/uk/help/accessibility.html for an; overview of the accessibility testing conducted on the various VMware products; and services at this time
• API: Yes
• What users can and can't do using the API: Horizon Cloud customers can use administrative credentials to; programmatically (via REST API) instruct any action that is available via the; Horizon Administration Console. That includes but is not limited to provisioning; and changing pools, entitling users to pools, and extracting reporting; information. Documentation is available upon request. There is no test; environment for the API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Scalability of the solution is contingent on your licensed Infrastructure capacity You must verify licensing requirements and restrictions with your; Licensing distributor

Analytics

• Service usage metrics: Yes
• Metrics types: Use the Reports page to access various reports related to end users' desktop and application sessions.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: VMware / Omnissa

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data using USB Drive Redirection or Client Drive; Redirection which is part of Horizon Cloud Users have a variety of ways to; extract the data via 3rd party tools such as Data Backup, File Shares or by; using USB Drive Redirection or Client Drive Redirection to copy files from the; VDI Desktop to an on-prem location.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Export or print data from the Service Center user interface:
  • Export to CSV, Excel or PDF formats
  • Import templates from Horizon View with Helpdesk Console
  • Tool includes three folders (export, repos, software) and five files:
  • Hvexport.bat
  • Hvexport.jar
  • Hvexport.sh
  • ImgUploadSvc.conf
  • Readme.txt
• Data import formats: Other
• Other data import formats:
  • Import desktop templates from Horizon View
  • Tool includes three folders (export, repos, software) and five files
  • Hvexport.bat
  • Hvexport.jar
  • Hvexport.sh
  • ImgUploadSvc.conf
  • Readme.txt

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Microsoft Azure VPN/Express Route is; supported by product and customer; configured.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: '- Virtual desktop session security depends on the remoting protocol in use (RDP, PCoIP / Blast,); -- RDP: Use RDP 6 or higher for encrypted sessions to avert man-in-the-middle attacks on virtual desktop sessions.; -- PCoIP/Blast: Encrypted sessions by default.; -- Each of these remote display protocols has embedded controls and channels to allow the administrator to provide policy based redirection of end user peripherals such as USB drives, printers or clipboard.

Availability and resilience

• Guaranteed availability: "- 99.9% SLA; - Additional information is available here: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware horizon- cloud-on-azure-service-level-agt.pdf
• Approach to resilience: The Horizon Cloud Service-next gen is designed for high availability through dedicated hardware and services per tenant. More information is; available on request. - The Horizon Cloud service has a 99.9% uptime; https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-eucconsolidated-service-level-agreement.pdf
• Outage reporting: https://status.horizon.vmware.com - Customers can optionally subscribe to updates

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: The Horizon Cloud on Microsoft Azure service is integrated and tied to a customers Active Directory environment. End Users authenticate with their credentials along with optional 2FA. Administrators can also use 2FA for authentication to the Administration Console. - Authenticate access via identity provider when Horizon Cloud is integrated with Workspace ONE
• Access restrictions in management interfaces and support channels: Access management controls for VMware personnel aligns to PCI standards.; - VMware personnel do not have access to desktops or data and applications; that reside on the virtual desktops. Access controls for customer; administrators is outlined by visitng https://docs.vmware.com/en/VMwareHorizon-Cloud-Service/services/hzncloudmsazure.admin15/GUID1DD4F3A7-E3CB-4786-A2D4-C356C0ED.html
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 13/07/ 2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: VMware provides CAIQ listings for a number of services. Listings specific to VMware can be found by visiting; https://cloudsecurityalliance.org/star/registry/vmware-inc/ Horizon Cloud on Microsoft Azure details are available by visiting; https://cloudsecurityalliance.org/star/registry/vmware-inc/services/horizon-cloud-on-microsoft-azure/
• PCI certification: Yes
• Who accredited the PCI DSS certification: 360 Advanced
• PCI DSS accreditation date: 31/07/2023
• What the PCI DSS doesn’t cover: For a comprehensive understanding of the PCI DSS certification, please refer to the PCI AOC by visiting; https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/cloud/Horizon%20Cloud%20on%20Azure%20PCI%20AOC.pdf
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type 2
  • ISO 270017
  • ISO 270018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We model our security framework using the NIST SP 800-53; and ISO 27001 guidelines. - We have an Information Security; Governance Committee (ISGC) that is chaired by members of; senior management and representatives from our Information; Security, IT Operations, HR, Marketing, Facilities and Legal; teams.
• Information security policies and processes: - Our Information Security Program is modeled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. -- The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware Information Assets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMware business and risk objectives. The VMware Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, as well as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-level; compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process for updating the solution is executed; according to our standard internal change management policy. The; process involves completion and submission of change control forms,; review and analysis of the change by the appropriate operations teams; and scheduling of the update or change according to its severity level. All; changes undergo our standard testing and validation process. If for any; reason a change is unsuccessful or does not pass the required testing; phases, our teams execute a fallback plan as documented in the change; control form.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: VMware has a Vulnerability Management program backed by approved; and tested policies and procedures. Vulnerability scans are performed; regularly on internal and external systems.System and application; owners are required to address critical/high vulnerabilities with a plan of; corrective action within 5 days of discovery.Other vulnerabilities need to; be addressed with a plan of corrective action within a reasonable; timeline.Risk analysis/acceptance are performed on vulnerabilities to; confirm the vulnerability and determine the appropriate means of; addressing it. Senior management and IT and Information Security senior; management are required to approve the existence of risks associated; with vulnerabilities that are not patched.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our cloud support staff have configured the system to notify IT personnel; if the central processing unit (CPU) utilization is too high, disk space; limited, memory issues, key service failures, bandwidth utilization, power; consumption, or other performance items. - IT Operations has; subscriptions to pertinent vendor security and bug-tracking mailing lists.; - After analyzing the severity and impact, network, utility and security; equipment is patched or upgraded
• Incident management type: Supplier-defined controls
• Incident management approach: In the unlikely event of an incident, we follow a formal Incident Management Plan that is maintained as part of our Information Security; Program. Incidents and breaches are reported to the appropriate Cloud Operations team for categorization and resolution, and issues are Edit; (/suppliers/frameworks/g-cloud14/submissions/cloudsoftware/299601/edit/op; erational-4/23/24, 9:09 AM Cloud software submission summary –Digital Marketplace https://www.applytosupply.digitalmarketplace.service.gov.uk/suppliers/frameworks/g-cloud-14/submissions/cloud-software/299601 15/21; escalated to senior management according to apre-defined protocol (e.g., if the incident iscategorized as "Urgent"). Alerts, responses and resolutions are tracked through to completion,and a post mortem report is prepared for review by internal stakeholders and our Information; Security Governance Committee.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change ; Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. ; We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.; ; We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services. ; ; We are working towards 2040 Net-Zero GreenHouseGas emissions. ; Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.; By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.; By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.; ; Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector. ; ; We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.; ; Overall, the business:; -Generates solar energy (85%) with REGO renewable purchased energy.; -Zero waste to landfill waste management; -Minimises travel emissions by 60%; -Uses water wisely – reduced by 15%; ; Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement. ; ; We work hard to influence others and change behaviours to help fight climate change. ; ; Workforce:; -Sustainability inductions; -Sustainability training ; -Staff campaigns ; -Volunteering opportunities ; -Family woodland tree planting; ; Suppliers:; -Supply-chain reviews ; -Sustainability training; -Blogs/ media content ; -Sustainability training ; ; Customers: ; -Sustainability Infrastructure Review; -Hardware Carbon-Assessments; -Circular-Economy support; -Sustainability training

  Covid-19 recovery

  COVID-19 ; Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which: ; Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. ; - Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme; Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; -Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.; -Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.; Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.; -Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps. ; Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.; We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.; We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

  Tackling economic inequality

  Tackling economic inequality ; Create new businesses, new jobs and new skills with activities that, in the delivery of the contract: ; Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.; -60% of our supply chain are SME’s; -We are signatories and adhere to the Prompt Payment Code; -Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.; Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. ; - The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.; Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors. ; -Graduate work placements; -Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.; -We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.; Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications. ; -Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.; -Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.; Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.; -Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

  Equal opportunity

  Equal opportunity ; Reduce the disability employment gap with activities that: ; Demonstrate action to increase the representation of disabled people in the contract workforce. ; -We are certified Disability Confident Employers (level 2).; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.; Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce. ; - We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements. ; ; -All staff trained receive mandatory EDI training annually.; ; Various initiatives include ; -Signatories of the Race at Work Charter, ; -Disability Confident Committed Employer ; -Signatories of the Armed Forces Covenant; -Gender-Neutral toilets; -Prayer room; -Milk-pumping room; -Sponsor York Pride; -We have specific policies for Menopause, and LGBTQ+. ; -We have established an Accessibility-Centre-of-Excellence to display the latest technology ; -We monitor our workforce statistics and report on them:; Gender 65% male /35% female (industry-average 20%); Ethnicity 5.6% (local-area 3.9%); Staff turnover 12.3% (industry-average 13.2%); Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities. ; ; We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

  Wellbeing

  Wellbeing ; The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees. ; Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include: ; -We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme. ; -All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy. ; -Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace. ; -The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB. ; -All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.; ; We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers; -We deliver digital accessibility training to customers; -We are sponsors of the Neurodiversity Awards

Pricing

• Price: £3.53 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.