Chilli Information Solutions Ltd

Umbraco Consultancy, Software Development and Support

We help organisations build their web presence by implementing an Umbraco CMS. Our developers are Umbraco experts and enable clients to realise the benefits of using one of the largest open-source platforms in the world.

We can design, build, extend, support, host and promote your Umbraco solution.

Features

• Over 15 years of experience building complex Umbraco solutions.
• Full service - Umbraco application creation, hosting, support and consultancy.
• Umbraco website content strategy, creation, SEO and digital marketing.
• An agile, flexible project delivery approach, based on your requirements.
• Guidance on Umbraco upgrades and old website migrations.
• Accessibility and WCAG support and guidance.
• Customisable website search algorithm.
• Fully managed hosting services.
• Upfront and transparent pricing structure.
• NHS DSPT and Cyber Essentials accreditation.

Benefits

• Umbraco solutions hosted on Microsoft's Azure cloud.
• Scalable cloud platform,responding to changing volumes of visitors.
• Continually evolving, investing in and improving our Umbraco solutions.
• Examples of past work and references are available on request.
• Peace of mind. Umbraco regularly updated and patched.
• Customisable, pluggable solution, better able to meet future needs.
• Range of support contracts available with SLA agreements.

£350 to £648 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian@chilli-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

658789628960416

Contact

Ian Robinson
07795397770
ian@chilli-is.co.uk

Planning

• Planning service: Yes
• How the planning service works: We approach an Umbraco cloud application development project in an agile way, regularly returning to the client with feedback and deliverables, to review and comment on.; ; We create online architectural diagrams, wireframes and storyboards when appropriate to more quickly understand what is required and what the best solution is.; ; We have years of experience creating accessible web applications to the WCAG AA standard, to ensure the widest possible learner audience.; ; We can audit existing Umbraco sites and provide recommendations for improvements, i.e. to make the site more accessible, more performant, a better user experience, more maintainable and to help reduce costs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We don't believe in a "one size fits all" approach and prefer to work with a client to better understand their needs before training begins.; ; We can analyse your training needs and create a training plan for your employees, to ensure that the training delivered meets your requirements.; ; Our most popular training offering is "train the trainer". Where we train a small number of individuals in an organisation, who can then go and train others in that organisation. However we also offer on-site and remote classroom training and coaching and mentoring for larger numbers.; ; We have a range of online training materials and this is all backed up by our ticket, email and telephone support.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Before your solution is released, we can provide performance, QA and accessibility testing. This will help to ensure the best solution possible is delivered.; ; Our testing includes - checking that your site adheres to your branding guidelines; that it meets your functional requirements, based on any defined user stories or functionality specification you might have; that it supports a range of devices, from smartphone and table to desktop PC/Mac; is secure and accessible (i.e. WCAG 2.1 AA); that the content and user journeys are good and there are no dead links.; ; When required, we also use third party services to perform accreditated accessiblity and security testing. This ensures the testing is done by a range of people with different abilities, such as mobility impairments, dyslexia, low vision or blindness, deafness, colour blindness and cognitive impairment.; ; Our support and after sales service includes content review, SEO and digital marketing services.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer Umbraco cloud hosting and software development support.; ; We have standard support contracts available, offering 2nd and 3rd line support and we are happy to discuss any custom requirements a client might require.

Service scope

• Service constraints: No constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one business day. Support is not offered at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer a range of 2nd and 3rd line support services starting from annual contracts with dedicated time of 4, 8, 12 hours or more. Support is available every weekday 9am to 5pm, with guaranteed incident response times and service level agreements. Our support service includes - performance monitoring of applications and infrastructure to measure and alert on key performance metrics; a named account manager who you can contact, should you need to, to escalate any issues or make any general enquiries; ticketing system, email, web video calls and telephone support up to the number of hours specified in your contract. Extra hours are then available at an additional cost; support contracts with SLAs and response times.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Chilli IS is playing its part in supporting the economy by aiding the growth of small organizations. ; ; We advise fledgling local businesses on best practices and try to signpost work to them whenever possible.

Pricing

• Price: £350 to £648 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian@chilli-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.