Applications & Services Management
Agile Byte's Applications & Services Management is an innovative and cost effective way of improving services and value for money across a disaggregated environment. Our Applications & Services Management Service drives cooperation and collaboration between SIAM, suppliers and customers alike, focussing on the people challenge in delivering multi-sourced services.
Features
- Immediate improvements to the existing ecosystem
- Focus on service excellence in your IT space
- Insight on performance and suggestions to improve services
- Sustainable performance through active management
- Supports and enhances SIAM effectiveness
- Low investment requirement
- Fixed price with risk transfer
- Opportunity to share costs with suppliers
- Application assessment conducted for on-boarding
- Application inventory made
Benefits
- Develop vision and introduce collaboration agreement for the ecosystem
- Create structures and frameworks to underpin the ecosystem
- Monitor and align behaviours through an incentive mechanism
- Operates independently from SIAM function
- Active management of the supplier digital ecosystem including in-house teams
- Rapid delivery of benefits
- No expensive and time consuming investment in process/tools
- Independent and trusted to be impartial by suppliers
Pricing
£450 to £1,300 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 5 8 8 2 8 7 5 8 0 1 1 0 4 1
Contact
Agile Byte Ltd
James Hodgson
Telephone: 07973 155968
Email: James.hodgson@agilebyte.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We offer a pre-engagement planning service to map out customer needs and determine a workable delivery approach. We are also able to provide complementary Business Analysis services to undertake more detailed requirements analysis, where needed.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We offer a transition of service to a number of vendor specific Cloud services.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon AWS
- UKCloud
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We offer a quality assurance and performance service as part of the initial on-boarding assessment and on-going review of service.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Helpdesk support
Service scope
- Service constraints
- Scope of application support will be made as part of the initial on-boarding assessment
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- According to the SLA
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Support levels to be agreed at initial Application assessment as part of the on-boarding stage
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QSL Ltd
- ISO/IEC 27001 accreditation date
- 19/12/2019
- What the ISO/IEC 27001 doesn’t cover
- Customer specific processes and procedures which Agile Byte are required to follow in the delivery of services.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Agile Byte is committed to reducing its impact on the environment. We will strive to improve our environmental performance over time and to initiate activities that will further reduce our impacts on the environment. Our commitment to the environment extends to our customers, our staff, and the community in which we operate. We are committed to:
• Comply with all applicable environmental regulations;
• Prevent pollution whenever possible;
• Train all of our staff on our environmental program and empower them to contribute and participate;
• Communicate our environmental commitment and efforts to our customers, staff, and our community; and
• Continually improve over time by striving to measure our environmental impacts and by setting goals to reduce these impacts each year. - Covid-19 recovery
-
Covid-19 recovery
Agile Byte is committed to supporting the Government’s Living with Covid recovery strategy. We will support our staff in working safely but flexibly to meet our customer’s requirements and to support our customer’s recommended strategies for home based, office based and hybrid working models. Agile Byte are also committed to creating employment opportunities, wherever possible, to people made redundant or changing career as a result of the pandemic. - Tackling economic inequality
-
Tackling economic inequality
Agile Byte are committed to tackling economic equality through such measures as:
• Exploring the opportunities to create jobs and staffing them with employees from socially disadvantaged backgrounds
• Implementing a diverse local supply chain in the provision of our services - Equal opportunity
-
Equal opportunity
Agile Byte is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
The organisation - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public.
Our policy’s purpose: This policy’s purpose is to:
1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time
2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of: age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, sexual orientation.
3. Oppose and avoid all forms of unlawful discrimination. This includes in: pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, selection for employment, promotion, training or other developmental opportunities
A full copy of our Equal Opportunity policy is available on request. - Wellbeing
-
Wellbeing
Agile Byte are committed to the well being of our staff and associates. We are signatories to the Mental Health at Work Commitment and are working towards the implementation of the Commitment’s 6 standards.
Pricing
- Price
- £450 to £1,300 a person a day
- Discount for educational organisations
- No