OBH® Outcomes Platform
The OBH® Outcomes Platform provides cohort and population level segmentation analytics and outcome measurement. Applying a data-driven approach of the ‘Bridges to Health’ segmentation model, the tool provides continuous visibility of health outcomes across populations Through ongoing monitoring of outcome measures, it helps drive clinical interventions and supports commissioning decisions.
Features
- Identify baseline values for each outcome using historical data
- Make statistical adjustments to allow for meaningful comparison
- Monitor outcomes data with a minimal time lag
- In depth analysis of each outcome measure, where applicable
- Monitor survey data to measure person-centred outcomes
- View the annual financial out-turn of outcomes-based contracts
- Application of data-driven and clinically robust population segmentation model
- System-level view of outcomes, consistent with population health management requirements
- Data-driven, accurate measurement of population level HEALTHY LIFESPAN® and HEALTHSPAN®
Benefits
- Measure outcomes for whole populations or single conditions
- Know your outcomes at the start of the process
- Trust your outcomes measures are accurate and complete
- Assurance that your outcomes definitions are always up to date
- Confidence that coding of outcomes are consistent with clinical evidence
- Reduce the time and complexity to set up outcomes-based contracts
- Timeliness of reporting allows for in-year contracting
- Key quality improvement insights for successful population health management
- Evaluation approach that measures impact of interventions and deprivation
Pricing
£75,000 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 5 8 8 6 1 3 9 7 5 4 8 6 6 9
Contact
Outcomes Based Healthcare
Rupert Dunbar-Rees
Telephone: 020 7436 1899
Email: obh@outcomesbasedhealthcare.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
-
1. Client must have legal access to data for outcomes measurement
2. Updates are dependent on timely access to data
3. Accuracy depends on access to multiple linked data sources - System requirements
- Modern browser which is internet enabled
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 24h on business days.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
- Level 0 support is offered in the form of documentation describing the outcomes and a user video demo. Level 1 is included as contracted hours of support for queries / questions related to the Outcomes Platform (see pricing document). Level 2 is any support required above and beyond the contracted hours and will be based on the rate card.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Basic training is included in the initial purchase of the cloud software - up to 3 hours of training and/or short training videos for the Outcomes Dashboard module. Additional support, training and client coaching can be purchased via services provided in lot 3 (cloud support) if required. This is offered through a virtual/online channel currently.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Buyer data is not stored in the Outcomes Platform, only aggregated, anonymised, derived data is displayed. There is no functionality to extract derived outcomes data at the end of the contract. Users can copy over aggregated values if required when their contract ends, or if needed, this can be supplied as CSV.
- End-of-contract process
- Access to the Outcomes Platform is removed for all users.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Interactive dashboard
- Accessibility standards
- None or don’t know
- Description of accessibility
- The Outcomes Platform provides visualisations of monthly outcomes data at a population level. There is both a graphical visualisation of the data as well as dynamic descriptions in text of each data point. Users can select from a number of filters to provide different breakdowns or statistical analysis on the data.
- Accessibility testing
- None
- API
- No
- Customisation available
- Yes
- Description of customisation
- The outcomes displayed in the Outcomes Platform can be selected and customised by the organisation. An individual user can customise different views through a variety of filters available, for example for deprivation, or denominators.
Scaling
- Independence of resources
- A 99.99% uptime SLA is in place with the hosting server provider. Servers can be resized when usage increases beyond required levels. Independent servers can be provided for users at the prevailing rate when requested.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Depends on the exact product selected, but typically resources, active users and/or population coverage.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- There is no functionality for users to export derived outcomes data. Input/source data is provided by the Buyer at the start of the contract and can be viewed as aggregate anonymised outcomes data on the Outcomes Platform during the period of the contract.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- The webserver hosting the OBH Outcomes Platform is not on the OBH company network. In addition, the Outcomes Platform is installed on a server which has an SSL/TLS certificate and all data is therefore transmitted over an HTTPS secure connection. A firewall is installed on the server. TLS connections are in place between data servers and users. File data is stored on encrypted blocks on the storage servers. Access to data is also password protected.
Availability and resilience
- Guaranteed availability
- 99.99% uptime SLA with server provider and contractual commitment.
- Approach to resilience
- Multiple servers are load balanced when required. In addition, there is a contractual commitment from the server provider for any required uptime.
- Outage reporting
- Email to registered client and/or a notification on the company / service website.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Management interface access is through role-based access for defined usernames and passwords. Support channels are restricted by direct contact with individuals including email.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- OBH ensures that all members of our staff are aware of, and comply with, relevant legislation, including the Data Protection Act and more recently, General Data Protection Regulation. In addition, OBH maintains policies which describe the principles of information security management and how these shall be implemented within OBH. OBH will assist staff to identify and implement information security as an integral part of their day-to-day role within the company. OBH will also safeguard information relating to staff and clients under the control of the company. OBH have a current NHS DSP Toolkit completed registration and ICO registration.
- Information security policies and processes
- OBH holds its own Information Security and Information Governance policies with all staff undergoing the most appropriate data governance training for their roles. In addition, OBH is compliant with the NHS Digital Data Security and Protection Toolkit as a Commercial Third Party, having secured 100% of mandatory evidence supplied.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Configuration is managed as part of the installation process for a Buyer and any changes are made after communicating to Buyers about expected impact, if any. Any requirements changes are analysed for impact assessment and for budgetary considerations.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Potential threats are assessed and managed through a variety of means. These include security software running on servers as well as third party hosting providers assessing threats and scanning hardware. Patches can be deployed as quickly as same day, depending on the required solution. Monitoring on the hosting servers will also report potential threats directly to OBH staff.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Monitoring on servers report potential issues and compromises on a regular basis. This monitoring allows OBH staff to action any relevant response within minutes of any potential issue, if required.
- Incident management type
- Supplier-defined controls
- Incident management approach
- The OBH Information Security Policy defines the incident management process. Incidents are reported to the SIRO or IG lead (depending on the nature of the incident) and these are recorded, analysed and investigated.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Social Value
- Covid-19 recovery
-
Covid-19 recovery
The OBH® Outcomes Platform contains 25 clinical and social outcome measures, including population level HEALTHSPAN®. The period of measurement can be set to include a baseline period (pre-Covid) and outcomes are monitored throughout and post-pandemic. This allows Buyers to evaluate the impact of the pandemic and Covid-19 recovery on a number of clinical and social outcomes for the chosen population. Outcomes can be displayed by socio-demographic breakdowns, such as the IMD deprivation index, which allows Buyers to use insights as part of Covid-19 programmes and to support reducing inequalities.
The insights derived from the Outcomes Platform can be used by Buyers to support people and communities within their population to manage and recover from the impacts
of COVID-19. For example enabling Buyers to view outcome baselines pre-pandemic, forecast recovery trajectories and then monitor outcomes on an ongoing basis.
There have been several examples of where this data has been used to monitor and address population level changes in HEALTHSPAN throughout the pandemic by local NHS areas. In addition changes in falls rates and respiratory exacerbations have been monitored over the pandemic, with a view to evaluating the impact of any interventions put in place to address any adverse changes.
Pricing
- Price
- £75,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No