Civica UK Limited

Civica Assess

The Civica Assess Assessment Platform is a powerful cloud-based system that enables companies to objectively test the capabilities, skills and knowledge of their candidates. It is used across a range of assessment activities including professional certification, licensing, compliance testing, continuing professional development and lifelong learning.


  • Cloud-based Question Bank (item bank) and Test publishing
  • Online Question writing (item writing) and exam creation
  • Online (Test) Delivery platform for e-assessment and paper exams
  • Candidate and student management
  • Remote proctoring (remote invigilation) and test centre delivery
  • On-Screen marking and human grading
  • Expert marking & Marker workflow
  • e-assignment upload and assessment workflow
  • Exam (Test) Results processing and advanced analysis
  • Integration with multiple CRM and e-portfolio systems


  • Ensures compliance with regulatory (OFQUAL) requirements
  • Improves workflow management for exam developers and markers
  • Handles complex marking processes and improves efficiency
  • Delivers reliable and secure assessments
  • Provides robust and scalable Cloud-based exam delivery
  • Tests anytime anywhere for enhanced candidate experience
  • Measures exam performance for successful learning outcomes
  • Handles complex marking processes and improves efficiency
  • Provides detailed reports and statistics on question, assessments and candidates
  • Integrates easily across variety of platforms utilising Open APIs


£20,620.00 a unit

Service documents

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G-Cloud 13

Service ID

6 5 8 9 7 1 0 9 2 2 3 9 3 1 6


Civica UK Limited Civica UK Limited
Telephone: +44 (0) 3333 214 914

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
"Maintenance windows
Maintenance falls into three categories:
- Regular OS patching is done monthly, Civica operates at least two of each device that requires patching, and this enables staggered patching to ensure minimal impact on up-times.
- Application updates are applied three times a year and (with the exception of critical patches) have a minimum of one-month's notice."
System requirements
  • Client machine minimum 4GB RAM
  • 1 Mbps+ per client machine (7Mbps for remotemproctoring)
  • Screen resolution minimum 1024 x 768
  • Audio output to headphones (If sound required)
  • Do not support Extended Desktops for high stakes assessments
  • Client OS Microsoft Windows version 8 to 11 supported
  • Adobe or other PDF viewer (for onscreen and printed reports)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard response to an initial ticket - 1 hour.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
1st line triage, 2nd line technical and 3rd line development
Support available to third parties

Onboarding and offboarding

Getting started
Bespoke training as required can be provided either face to face or via an online communications platform (MS Teams).
Service documentation
Documentation formats
End-of-contract data extraction
Data can and will be extracted during the exit management process. This will be in a standard format.
End-of-contract process
The Civica standard exit management process will be provided to the customer.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Mobile is not suitable for large high stakes exams.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Civica provides a browser based interfaces for performing all tasks within the system. Access is controlled by User Permissions, which define the modules that users can access and the tasks they can perform.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have worked with charities to better understand end user requirements and undertake regular audits as per WCAG compliancy.
What users can and can't do using the API
Import candidates
Important registrations
Export results
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
What can be customised, how users can customise, who can customise, buyers can customise, utilising role based access rights, the test journey from test creation through to mark arrangements.


Independence of resources
Civica's cloud platform utilises VM and cloud technologies. Service configuration resources that may be shared are monitored by Civica's Service Desk and have pro active alerts and capacity management processes in place to ensure scalability.


Service usage metrics
Metrics types
Monthly service reports.
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other data at rest protection approach
Civica Assess uses Microsoft Azure for its Cloud service which protects all data whilst its at rest.

This is underpinned by our Microsoft Gold partner certification with Microsoft. MS Azure is an approved ASD vendor and fully supports strong security algorithms. Microsoft Azure cloud solution is certified and complies to both international standards such as: -ISO 9000, 20000, 22301, 27001/27017, 27018 -SOC 1, SOC 2 -APRA -CCSL/IRAP Certificates and audit reports can be viewed at:
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Civica provides multiple options for users to export their data:
- Reporting: customers have access to a suite of reports where they can select specific data sets where they can then export to PDF, MS Excel, and/or CSV.
- APIs: Calibrand provides APIs that interface with other Customer software applications, such as CRMs, Learning Platforms etc.
- Content: Customers can export their content (e.g. Questions; Assessments) into text editors (such as MS Excel and MS Word).
- Power BI
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • API
  • XLSX
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • API
  • XLSX

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The production environment will be guaranteed for 95% available uptime, excluding pre agreed maintenance windows.
Approach to resilience
We conduct annual PEN tests and apply all medium and high risk suggested changes.
Outage reporting
Civica follow a major incident management process, which includes the communication to the customer.

Identity and authentication

User authentication needed
User authentication
Other user authentication
Application, oAuth
Access restrictions in management interfaces and support channels
Only dedicated users are able to raise tickets with the Civica support service.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • ISO9001
  • ISO45001
  • ISO22301
  • ISO20000-1

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our Information Security Management System (ISMS), which complies with the internationally recognised ISO 27001 standard, ensures the confidentiality, integrity and availability of our information. We have an Information Security and Privacy Policy, the purpose of which is to:
- Ensure business continuity and reduce business damage, by minimising the impact of security incidents and, where possible, preventing their occurrence.
- Safeguard, as far as is reasonably practicable, our own information assets and those of our customers and partners.
Our Information Security policies and ISMS documentation is subject to official management approval.

We maintain a comprehensive library of policies and procedures. These are available to all employees on the company intranet and discussed during training and awareness sessions. The documents are updated at least annually to ensure continued compliance with relevant standards and new technologies. All policies are approved by the business unit managing director who plays a key role in information security.

All Civica employees receive information security awareness and training as part of the new starter process. They also receive information security updates and refresher training at least annually.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All installations are delivered in a project format for customers in accordance with our ISO 9001 Certified quality management system. Requirements are documented and all changes are managed via a written project change control procedure. All changes are documented within Change Request designs; reviewed for appropriateness, security impact and agreed with customers before implementation. Project records are maintained throughout the term of the agreement in accordance with the terms and conditions.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Civica follows the OWASP best practices and undertakes vulnerability scans on a periodic basis to identify potential threats. Calibrand's development guidelines are updated regularly in line with OWASPs top 10 most critical application security list. Our vulnerability tools will assist in identifying the latest vulnerability/attacks and how to prevent them.
Calibrand will undertake a risk review based on severity, impact and likelihood. Any weaknesses are scheduled for fixing appropriately and released in a timely manner based on this risk approach.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Civica uses intrusion detection systems (hardware and software) to identify potential compromises. In addition, our engineers undertake a monthly review meeting that incorporates unusual activity analysis and - if required - put in place preventative actions (e.g. blocking offending IP addresses).
Incident management type
Supplier-defined controls
Incident management approach
Users are encouraged to report incidents either via the Service Desk or in their monthly Service Review Meeting.

The process for handling incidents of this nature are:
Contact the cloud platform provider to make them aware of the incident and ensure that their support processes are started;
Contact the customer affected to ensure that they are aware and that they can manage their system requirements appropriate during the incident and post-incident;
Where possible, use techniques such as IP blocking during both real time and post incident; and
Undertake a post-incident impact analysis & report in Service Review Meetings.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Civica’s Environment and Social Governance (ESG) committee provides focus for ongoing development and implementation of our environmental policy, supported by our ISO 14001 standard. We commit to working with staff, customers, suppliers, contractors and partners to recognise and reduce our environmental impact. Simultaneously we’re optimising our services to support environmental and community initiatives.

We support fighting climate change by:
- Helping employees reduce their environmental footprint at work. Initiatives include: recycling facilities across our offices, single use plastic reduction, timer switches for office devices, cistern water saving devices, installing LED lighting when refreshing offices, WEEE recycling all hardware, print reduction, phone and printer cartridge recycling, FSC certified paper; weekly employee communications encouraging and advising employees on positive approaches to reduce carbon. Employees have carbon saving benefits such as cycle to work scheme.
- Socially responsible purchasing, sustainable procurement, reduced consumption.
- Selecting suppliers, goods and services that demonstrate sustainable, socially responsible, ethically sound standards.
- Leading by example via activities such as: reducing single use plastic consumption by 70% within the next 5 years; prioritising use of green energy; promoting recycling through ‘Zero to Landfill’ and ‘Zero Print’ schemes; working towards carbon neutrality with workforces and facilities over the next 10-years.
- Creating software with sustainability in built in; net-zero is a key theme in our product roadmaps.
- Partnering customers to co-create public services fit for the future. Civica's NorthStar innovation lab creates physical and virtual opportunities to jointly explore trends and technologies supporting customers Net Zero ambitions.
- Meeting/exceeding environmental legislation through ISO audits.

We have a Carbon Reduction Plan and commitment to achieve Net Zero by 2040 (latest). We are reviewing our energy mix, materials we use and working with partners to begin to plant a ‘Civica Forest’ whilst maintaining awareness of the Greenwashing issue.
Covid-19 recovery

Covid-19 recovery

In the spring of 2020, Civica were an early signatory to the C-19 Business Pledge. We focused on safeguarding our people and communities and ensuring the successful ongoing provision of our business-critical software and services.

Supporting customers: Alongside business as usual for our customers, we have worked hard to support the national and local level response through practical, innovative and updated software capability. We have delivered a range of new capabilities quickly, such as those listed below, and continue to provide system advice, configuration and data insights to ensure effective action.
- COVID-19 App (the first of its kind in the UK and Ireland) was developed and launched with the Northern Ireland Department of Health, and helped reduce the pressure on the 111 helpline.
- Developed local track and trace solution for London Borough of Redbridge, enabling it to support localised contact tracing/escalations.
- Community Helper software - built on the iCasework platform to help local authorities co-ordinate rapid support for vulnerable people while minimising safeguarding risks.
- Our Trac e-recruitment software was used to help NHS recruiters get the right candidates into posts quickly and fast-track DBS checks.
- Supporting social housing tenants - assisted teams to re-focus resources and provide vital support to tenants.
- Supporting Revenues and Benefits teams - software solutions for the two largest UK government measures, Business Rates Grant fund and the Council Tax Hardship fund.

Supporting employees: We proactively provide guidance and support for our people, from keeping remote workers engaged, to our mental health champions and free-to-access Employee Assistance programme. We have adopted a blended working model enabling colleagues to work safely and flexibly at various locations and hub offices, enhanced how we communicate, and continue to look for new ways to share ideas and inspiration.
Tackling economic inequality

Tackling economic inequality

Create opportunities for entrepreneurship and help organisations to grow. Civica is committed to working with its customers to deliver value into the community by supporting young people, developing skills and mentoring businesses to attract inward investment and growth that brings with it employment and skills.

We support innovation through our NorthStar innovation lab, a company-wide initiative focused on enhanced client outcomes by applying fresh ideas on data, automation and new technologies. We work with our customers to co-create public services that are fit for today and for the future. Our Civica NorthStar innovation lab creates physical and virtual opportunities for us to jointly explore trends and technologies.

Create employment and training opportunities
Civica is a member of the 5% Club, and aims to have 5% of its UK work force as either apprentices, graduates or work experience students by the end of 2025. We employ apprentices and graduates into a number of different disciplines and locations, with a focus on ensuring they are long term employees of Civica.

Support educational attainment
Learning and development is at the core of the Civica Quality Management Framework. We believe in investing in our people and are proud of our Investors in People Gold accreditation and in being a top rated Glassdoor Employer.

We run our own Civica Academy for employee development and skills enhancement, which delivered over 220,000 hours of training during 2021. We provide our own apprenticeship programme (team leader level 3) for our aspiring and current managers that are considered stars of the future.

We are working on building some new apprenticeship standards such as the UX degree apprenticeship. This will benefit not only Civica’s Digital Team but all companies and customers that need UX talent.
Equal opportunity

Equal opportunity

Civica is a 2022 Financial Times Diversity Leader and is ‘Gold’ Investors in People accredited, demonstrating our commitment to promoting equal opportunity by tackling inequality in employment, skills and pay in our workforce. We proactively implement equal opportunities for employment and personal development among diverse groups and local areas, and ensure rights for all staff are always protected. This is led by our Group Diversity and Inclusion (D&I) team, championed by our CEO who is also our Chief Diversity Sponsor. The strategy and policy manages:
- Interview training, focusing on unconscious bias/equal opportunity.
- Anonymising CVs and ensuring interview panels represent minority groups.
- Using a decoder to ensure job advertisements use gender and culturally neutral language.
- Attracting/recruiting from minority backgrounds/disadvantaged groups across the organisation, especially into under-represented areas.
- Advertising vacancies in a wide variety of places and diversity/disability portals (including; BME jobs, Disability jobs and LGBT job sites), to increase gender diversity and ethnicity.
- Company-wide Diversity & Inclusion network, including affinity groups relating to under-represented groups.
- Mandatory Diversity & Inclusion training for all staff.
- Pay equity reviews addressing inequality and UK gender pay gap.
- Flexible Working to encourage higher uptake for women, working parents and disabled groups.
- Partner with a social innovator company to help recruit and support employees with Autism Spectrum Disorder.

We gather and analyse data on our performance from regular surveys such as ENPS, IIP, Pulse survey, employee engagement surveys.

Our D&I team monitor the take-up, use and effectiveness of our measures, such as the number of new recruits from minority backgrounds, women, parents and diverse groups, and provide statistics for our Annual Review on performance against targets. For example, we report on the number of people attending training sessions and the split of male to female attendees.


Civica actively promote a mentally healthy workplace and workforce through our 40+ Mental Health Champions (MHC) and our ‘Health and Wellbeing’ policy, encouraging a flexible and realistic work/life balance. We integrate mental health and general wellbeing in all that we do from recruitment and ‘First Impressions’ to appraisals and strategic management.

Our ‘Health and Wellbeing’ policy and programme for all employees provide a foundation to support both the mental and physical health of our staff. Examples include:
- Employee Assistance Programme and online Wellbeing Hub, which provides 24/7 access to websites, e-mail, phone and face-to-face counselling on all personal issues.
- Aviva DigiCare+ Workplace App providing external mental health consultancy.
- Mental Health Champions who support colleagues’ wellbeing in the workplace.
- RedArc Personal nurse service.
- Management Coaching - managers are trained in GROW (Goals, Reality, Options and Will) and in being Health and Wellbeing Advisors, supporting employees with mental/physical health needs.
- Health assessments/advice aimed at improving physical health.
- Cycle to Work scheme to aid physical and mental health.
- Weekly fruit drop for offices, encouraging a healthier diet.
- We provide free eye tests for all VDU users, encourage staff to take advantage of NHS flu vaccinations services, and support people wishing to use the NHS Stop Smoking Service.

We also support our customers’ and communities’ physical and mental wellbeing through: Employee ‘Donate-a-Day’ to local charities; Local events organised through “Charity Champions”; Directors providing guidance to local community health and wellbeing projects; Supporting social housing tenants to re-focus resources and provide vital support to tenants.

Suppliers/subcontractors are subject to Civica’s Sub-contractor Selection Process as defined in our ISO9001 Quality Management System, which includes criteria for assessing health and wellbeing policies and their promotion.


£20,620.00 a unit
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.