Hand and Millar Management Consulting LLP

Service Management

Hand & Millar Service Management and ITILv4.0 qualified experts can drive improved process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part of target operating model design.

Features

• Service Management lifecycle definition from Strategy to Implementing a solution
• Capabilities for assessing and selecting commercial off-the-shelf tools and products.
• Analytical workshops to synthesise client issues into key challenges definition.
• Disaster Recovery Planning and Assignment of incident roles and responsibilities.
• Incident management exercises and testing with War-room management and planning
• Roadmap for Service Maturity, Transformation, and Improvement.
• Requirements gathering to provide guidance on design/ develop service management.
• Consulting Design, Lead ITSM and SIAM frameworks working with Architects.
• Solution delivery following common methodologies including Agile, waterfall methodology, Dev/Ops.
• Expert input into Incident Management strategies/ improvement of service management.

Benefits

• Reduces conflict of interest with other areas in the organisation.
• Enables skill transfer to enable capability rapidly into the organisation.
• Delivers an understanding of current SIAM methodology and approach.
• Enables outcomes through delivery of change such as cost reduction.
• Improves efficiency by enabling more outcomes with the same resources.
• Reduces transition risk to live and sub-optimal performance of live.
• Improves effectiveness of services through formalised KPI generation and tracking.
• Improves alignment between IT and Business strategy.
• Enables improvements in self-service problem resolution.
• Improves the ability to change at pace, with reduced risk.

£300 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@handmillarconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

659591501169618

Contact

Jonathan Millar
07931160898
contact@handmillarconsulting.co.uk

Planning

• Planning service: Yes
• How the planning service works: Hand & Millar is an experienced Cloud Consulting company that has a detailed cloud framework and best practice-driven cloud consulting services unit that allows enterprises to broad cloud objectives into real execution delivery cycles within their DevOps strategy.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We have training partners that can offer all cloud hosting, software and migration services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have training partners that can offer all cloud hosting, software and migration services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Hand and Millar’s service management service forms an integral component for ensuring customer requirements are delivered to agreed performance, cost and time envelope within cloud based projects and services. Additionally, Hand and Millar will provide quality assurance by assessing the scope and efficacy of the service management processes and methodologies to ensure that they are fit for purpose and recommend and implement any agreed improvements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications: GBEST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have training partners that can offer all cloud hosting, software and migration services.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Hand and Millar provides telephone and email support for all GCloud procured services. An Account Manager will be assigned to lead each engagement who will reply to all correspondence within twenty-four hours of query receipt. This service will be available Monday to Friday (excluding Bank Holidays). Cover will be provided during periods of sickness and leave.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: This capability is within our roadmap for all users.
• Support levels: Hand and Millar provides telephone and email support for all GCloud procured services. An Account Manager will be assigned to lead each engagement who will reply to all correspondence within twenty-four hours of query receipt. This service will be available Monday to Friday (excluding Bank Holidays. Cover will be provided during periods of sickness and leave.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Through activities within the contract, Hand and Millar Management Consulting will create employment opportunities and recruit into these opportunities to ensure the company meets the equality, diversity and inclusion aspirations of its Partners, employees and associates. H&M will seek to recruit in particularly, but not exclusively, from Universities in inner cities. Further, it will accelerate the development and implementation of its emerging graduate scheme to align ever more closely with Science, Technology, Engineering and Mathematics (STEM) skills. H&M aims to partner will educational providers of such skills, at both the higher and further educational level. H&M will seek out industry leading training scheme providers to supplement its internal development of all staff, including graduates. Where opportunities to do so present themselves, H&M will work with local comprehensive schools to promote the benefits of developing skills and careers in the STEM skills.

Pricing

• Price: £300 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@handmillarconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.