Professional Data Management Services Limited
Software Support Service
PDMS offers flexible support arrangements that are tailored to you, your team and your customers. Our dedicated support team are your personal technology consultants, and help you if you encounter any problems, or decide to make some changes, or require training and knowledge transfer to work confidently with your software.
Features
- Software support
- Self service support portal
- Up to 24/7 support
- Agreed response times
- Agreed service levels (SLAs) tailored to your needs
- Training & knowledge transfer
- Dedicated help desk and team
- Performance monitoring and optimisation
Benefits
- Flexible support
- Guaranteed service levels
- Wide range of expertise
- Dedicated support team
- Improve functionality over time
- Refresher training
Architecture roles
Network architect
| £468.00 |
|
| £983.00 |
|
| £1,482.00 |
|
Solution architect
| £1,295.00 |
|
| £1,482.00 |
|
Technical architect
| £1,295.00 |
|
| £1,482.00 |
|
| £1,482.00 |
|
| £1,654.00 |
|
IT operations roles
Business relationship manager
| £983.00 |
|
| £1,123.00 |
|
| £1,295.00 |
|
Infrastructure engineer
| £468.00 |
|
| £983.00 |
|
| £1,123.00 |
|
Infrastructure operations engineer
| £468.00 |
|
| £983.00 |
|
| £1,123.00 |
|
Product and delivery roles
Business analyst
| £733.00 |
|
| £733.00 |
|
| £983.00 |
|
| £1,123.00 |
|
| £1,295.00 |
|
Delivery manager
| £983.00 |
|
| £1,123.00 |
|
| £1,295.00 |
|
| £1,654.00 |
|
Programme delivery manager
| £1,482.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £983.00 |
|
| £983.00 |
|
| £1,123.00 |
|
Test manager
| £1,295.00 |
|
| £1,482.00 |
|
Software development roles
Frontend developer
| £468.00 |
|
| £733.00 |
|
| £983.00 |
|
| £1,123.00 |
|
| £1,295.00 |
|
Software developer
| £733.00 |
|
| £983.00 |
|
| £1,123.00 |
|
| £1,295.00 |
|
| £1,295.00 |
|
User-centred design roles
Graphic designer
| £468.00 |
|
| £733.00 |
|
| £983.00 |
|
| £1,123.00 |
|
| £1,482.00 |
|
Interaction designer
| £468.00 |
|
| £733.00 |
|
| £983.00 |
|
| £1,123.00 |
|
| £1,482.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Lloyd's Register Quality Assurance Limited
-
ISO/IEC 27001 accreditation date
-
Friday 1 December 2023
-
What the ISO/IEC 27001 doesn’t cover
-
The scope of this approval is applicable to:
Provision of specialist business application development, software framework and products, application hosting, managed services
and support, IT consultancy, design and project management. (Information Security only - Statement of Applicability v 5.x)
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Lloyd's Register Quality Assurance Limited
-
ISO 9001 accreditation date
-
Friday 1 December 2023
-
What the ISO 9001 doesn’t cover
-
The scope of this approval is applicable to:
Provision of specialist business application development, software framework and products, application hosting, managed services
and support, IT consultancy, design and project management. (Information Security only - Statement of Applicability v 5.x)
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
A9278ccd-092b-4f14-936f-2c030a3e1ca6
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
tenders@pdms.com.
Tell them what format you need. It will help if you say what assistive technology you use.