INTERWORKS EUROPE LTD

InterWorks Data Consulting

Data architecture, Snowflake data engineering, data analysis, data modelling, data loading, data cleaning, data transformation, data integration, data aggregation, data filtering. Strong NHS domain expertise.

We can design, build, deploy, secure and support data pipelines, data lakes, data warehouses, data marts, star and snowflake schemas and data interfaces

Features

• Data discovery workshops
• BEAM analysis (Business Event Analysis and Modelling)
• Analysis of data sources and relationships
• Creation of logical data model (Kimball dimensional modelling)
• Analysis of volume, velocity and variety of data sources
• Creation of physical data model (specifying tools and platforms)
• Automation of data pipelines (ETL, ELT and/or real-time streaming)
• Automation of data warehouse (real-time monitoring, scaling and refresh)
• Enablement (training and empowering of clients own staff)
• Ongoing support of the data platform

Benefits

• Aligns understanding of current position with all stakeholders
• BEAM highlights hidden dependencies and bottlenecks in your processes
• BEAM allows separation of use cases, enables agile development
• Kimball dimensional modelling allows robust integration of multiple data sources
• Volume, velocity, variety analysis to determine appropriately scaled solution
• Automation of data pipelines, to remove human effort and error
• Automation of data warehouse system functions to reduce maintenance
• Enablement allows end users to become self sufficient
• Experts on hand for support if things go wrong

£600 to £1,760 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

660022498487296

Contact

Daniel Rostron
07531541276
Daniel.rostron@interworks.co.uk

Planning

• Planning service: Yes
• How the planning service works: With input from the organisation's stakeholders InterWorks undertakes an assessment of the anticipated requirements and then provides a proposal document with the suggested configuration(s) and their associated timeline and costs. The aim is always to provide the best possible balance of overall requirements (not just the initial install) to budget.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Client hosted (on the organisation's own hardware)
  • Client specified cloud hosted (typically AWS)
  • Snowflake
  • Matillion ETL
  • Fivetran ETL
  • Rivery ETL
  • Tableau hosted (cloud hosting provided and maintained by Tableau)

Training

• Training service provided: Yes
• How the training service works: We can create and deliver bespoke training for the specific solution provided.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: A series of planning sessions is undertaken in which InterWorks will gather information on the source and nature of existing data. A ; proposal document is then created which agrees the shared understanding of what needs to be done. Once agreed our data engineers will work with your team to manage the migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide proactive support of any environment in which Tableau operates - monitoring all elements that may degrade the end user experience including standard environment variables such as CPU usage, disk space, network traffic, disk usage, query times, concurrency and so on.; We also provide a reactive service to address client identified faults or degradation in service and have specialists who can identify and resolve the root cause.

Service scope

• Service constraints: Standard service availability is Mon - Fri 9 - 5 UK time but expanded support hours are available.; The Assist service is designed primarily to provide a rapid response and solution to specific questions. It is not designed as a remote consulting service. If the nature of the request is clearly more consulting than support then the team members will agree that with the client and offer another option.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: M-F 9-5 maximum response time is 4 hours ; Weekend or out of hours service is provided at an extra cost, charge is dependent on the size of the deployment (user base)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users go to https://assist.interworks.com and click on the 'Chat Now' button.
• Web chat accessibility testing: None as yet but any such requirement would of course be embraced
• Support levels: We provide an office hours support desk service via email, phone and video conference.; Support is provided free of charge for anything to do with ensuring that the software is working as it should. Support is only charged for work which would classify as consulting assistance - this is usually separately agreed with clients in advance and is contingent upon the size of the user base. ; All accounts have an assigned account manager.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Snowflake, Matillion, Fivetran, Tableau

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  InterWorks are committed and focused on fighting climate change where possible.

Pricing

• Price: £600 to £1,760 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.