Anaplan Ltd

Anaplan Professional Services

Anaplan Professional Services has developed a tailored service offering that focuses on a client's initial “land” implementation with predefined design, build, and deployment activities delivered via a Solution Architect.

Features

• Solution Architect
• Model Builder
• Data Integration Lead
• Solution Implementation Manager
• Customer Success: Business Partner

Benefits

• Scopes and estimates effort for model development
• Develop model documentation
• Anaplan configuration expertise
• Maintains logs of issues and risks, including mitigations
• Organise deliverables
• Supports customer enablement and training
• Proactively monitor customer health, usage, and adoption
• Accelerate time to value
• Minimising common implementation risks
• Increase customer confidence of successful delivery with Anaplan service involvement

£1,470 to £1,785 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.ireson@anaplan.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

660076019769395

Contact

Chris Ireson
+447765362254
chris.ireson@anaplan.com

Planning

• Planning service: Yes
• How the planning service works: Access to the expertise of Anaplan’s most trusted resources in Customer Success, Professional Services, Support, Product Management and Development, with robust experience across all use cases and industries, to achieve the right outcomes.; ; Ensuring best practices are applied consistently as you progress through The Anaplan Way methodology, Anaplan's own method of agile project implementation focused on user-centric solution development & timely project completion.; ; Solution Architect, Anaplan's leading technical expert guides you on Anaplan's architecture, model data and security. Optimise for performance, efficiency,; flexibility, and UX. Maximising the use of Anaplan features for optimal value. Enabling internal resources on solution development. Audit data flow efficiencies, automation and; security. Advising on best practices and; pitfalls to avoid. Guiding design of solutions and complex model building needs. Aligning your vision with architecture roadmap.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Anaplan

Training

• Training service provided: Yes
• How the training service works: The Anaplan Academy has training solutions to fit the needs of every aspiring model builder, solution architect, and informed end user. Whether you want to take on-demand training at your own pace, register for an in-person training class, or sign up for a guided training cohort.
• Training is tied to specific services: Yes
• Services the training service works with: Anaplan

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Anaplan’s own method of Agile project implementation, focused on; user-centric solution development & timely project completion.; ; Currency Testing; • Model analysis; • Concurrency testing; • Human user testing; ; Followed by UAT 1, Fix, and finally, UAT 2.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Anaplan offers two levels of support, both 24x7. The HyperCare packages take our standard platform support to the next level. These offerings combine model builder support, as well as a suite of proactive resources—to help promote adoption of the Anaplan applications. The standard support package offers: 24/7 platform support desk. Platform uptime and performance issue handling Single sign-on (SSO) setup support and general platform inquiry support. The Hypercare offering includes: Priority queuing of support cases Quarterly end-user feedback interviews. One-on-one model-builder support . Logging, reporting, and suggested prioritisation of end-user enhancement requests and defects. Bi-Annual application health check; covers usability assessment, performance testing, technical model health analysis, and report. Monthly application performance reporting. Daily application performance monitoring

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Anaplan provides 24/7 support as standard through the below channels. Customers may submit support cases to Anaplan through: E-mail, Live Chat, Telephone Anaplan recommends telephone reporting for the quickest response and allocate responses based upon the below severity levels: 1 Fatal : 2 hours 2 Severe Impact: 4 hours 3 Degraded Impact: 16 hours 4 Minimal Impact: 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Anaplan's webchat facility enables users to speak directly with a support agent 24x7.
• Web chat accessibility testing: None
• Support levels: Anaplan offers two levels of support, both 24x7. ; ; The HyperCare packages take our standard platform support to the next level. These offerings combine model builder support, as well as a suite of proactive resources—to help promote adoption of the Anaplan applications. ; The standard support package offers: 24/7 platform support desk. Platform uptime and performance issue handling Single sign-on (SSO) setup support and general platform inquiry support. ; ; The Hypercare offering includes: Priority queuing of support cases Quarterly end-user feedback interviews. One-on-one model-builder support . Logging, reporting, and suggested prioritisation of end-user enhancement requests and defects. Bi-Annual application health check; covers usability assessment, performance testing, technical model health analysis, and report. Monthly application performance reporting. Daily application performance monitoring

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: 8/3/2022
• What the ISO/IEC 27001 doesn’t cover: Certification scope available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 27/04/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Documentation is available upon request.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 Type 2
  • SOC 2 Type 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Anaplan conducts business in an environmentally responsible and sustainable manner, and we are committed to complying with all applicable environmental laws and participating in voluntary disclosures in support of our corporate objectives. We are committed to helping our customers meet their environmental, sustainability, and corporate social responsibility objectives as a Software-as-a-Service supplier. The Nominating & Governance (NOMGOV) committee oversees and periodically reviews the Environmental & Social Governance (ESG) activities and programs of the Company and advises the Board on ESG matters.

  Tackling economic inequality

  At Anaplan, our shared purpose is to help our customers, people, and communities advance their potential and thrive as their authentic selves to drive change. This starts with creating a diverse, inclusive, and equitable workplace where kindness, intentionality, and transparency are core to how we operate and where all people feel they belong. Building an equitable and inclusive culture that reflects the diverse global communities where we work, live, and serve is fundamental to our business success and central to our values. We believe that each of us are the owners of our culture, and we must recognize and act on systemic injustices and be a part of the change. We invest in programs and initiatives that help us embed inclusivity, equality and a sense of belonging into every aspect of our business and ecosystem. This includes: We have expanded to seven Employee Resource Groups, which bring together employees with shared interests, experiences, and characteristics for discussions, development, and networking. Anaplan for All is a free training and job placement support program for individuals from historically underrepresented communities, including Black, Latinx, veterans, LGBTQ+, and refugees. We partner with Correlation One to train and mentor individuals to become certified Anaplan model builders and then help them earn high-paying jobs in the Anaplan ecosystem. Our inclusive values are reflected in our employee benefits including equitable family care and family forming benefits such as gender-neutral parental leave, caregiver leave, backup child and adult care, fertility care and adoption services support. We offer employees expanded mental health benefits and company-wide, paid days off for wellbeing.

  Equal opportunity

  At Anaplan, our shared purpose is to help our customers, people, and communities advance their potential and thrive as their authentic selves to drive change. This starts with creating a diverse, inclusive, and equitable workplace where kindness, intentionality, and transparency are core to how we operate and where all people feel they belong. Building an equitable and inclusive culture that reflects the diverse global communities where we work, live, and serve is fundamental to our business success and central to our values. We believe that each of us are the owners of our culture, and we must recognize and act on systemic injustices and be a part of the change. We invest in programs and initiatives that help us embed inclusivity, equality and a sense of belonging into every aspect of our business and ecosystem. This includes: We have expanded to seven Employee Resource Groups, which bring together employees with shared interests, experiences, and characteristics for discussions, development, and networking. Anaplan for All is a free training and job placement support program for individuals from historically underrepresented communities, including Black, Latinx, veterans, LGBTQ+, and refugees. We partner with Correlation One to train and mentor individuals to become certified Anaplan model builders and then help them earn high-paying jobs in the Anaplan ecosystem. Our inclusive values are reflected in our employee benefits including equitable family care and family forming benefits such as gender-neutral parental leave, caregiver leave, backup child and adult care, fertility care and adoption services support. We offer employees expanded mental health benefits and company-wide, paid days off for wellbeing.

Pricing

• Price: £1,470 to £1,785 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.ireson@anaplan.com. Tell them what format you need. It will help if you say what assistive technology you use.