| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead business architect | £1,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,170.00 |
UP3 SERVICES LTD
UP3 ServiceNow Implementation Services
We help organisations transform their work by designing, implementing, and integrating ServiceNow solutions that automate end-to-end processes. Using Agile delivery aligned to ServiceNow’s NowCreate methodology, we focus relentlessly on business outcomes. Our projects are fixed in duration to create urgency, shared ownership, and dependable delivery, and commit to our estimates.
Features
- Proven delivery methodology aligned to ServiceNow best practice and NowCreate
- Expert-led discovery workshops to shape processes, requirements, priorities
- Reusable templates to ensure high-quality, consistent data capture
- Collaborative sprint planning to maintain alignment and delivery focus
- Weekly agile sprints delivering incremental, testable business value
- Regular demonstrations to maintain transparency and stakeholder confidence
- Robust end-to-end testing with peer reviewed Quality Assurance
- Full support for business-led User Acceptance Testing
- Structured go-live and hypercare, transitioning to UP3 MSS
- Forward-looking roadmap with ongoing governance to drive continuous improvement
Benefits
- Customer involvement through delivery, ensuring transparency, shared ownership, strong engagement
- Flexible delivery approach that adapts while maintaining governance and control
- Solutions designed around genuine business needs, avoiding unnecessary complexity
- Rapid prototyping to validate requirements, reduce risk, accelerate decisions
- Deep, cross-platform ServiceNow expertise
- Fixed-duration implementations to maintain momentum and focus, ensuring outcomes
- Reduced risk of schedule and budget over-runs
- Proven ability to deliver against strict public sector regulations
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
6 6 0 1 2 0 9 3 7 7 0 7 9 6 2
Contact
UP3 SERVICES LTD
Matthew Shears
Telephone: 0203 432 1432
Email: hello@up3.co.uk
About the service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private SaaS/PaaS
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Standard response varies by ticket type and priority, and may vary based on customer's requirements at weekends. Typical target response for a P3 Incident would be two hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- EN 301 549
- Web chat accessibility testing
- Testing is documented in the Accessability Conformance Report for ServiceNow webchat, available at https://downloads.docs.servicenow.com/resource/enus/compliance/washington_acr_virtual_agent.pdf
- Support levels
- Our support levels start at UK business hours, through to 24x7 cover. Response and Resolution SLAs are offered based on customer needs. Transparent adherence reporting provided. All support levels include access to our dedicated team of Managed Service Consultants, Lead Managed Service Consultants, Technical Account Managers, and Solutions Architects. Service Delivery Manager and Customer Success Manager available as required.
- AI chatbot
- Yes
Supplier type
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- ServiceNow
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,530.00 |
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Thursday 1 October 2026
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- British Assessment Bureau
- ISO 9001 accreditation date
- Thursday 1 October 2026
- What the ISO 9001 doesn’t cover
- Nothing
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- 9002854e-438c-4925-8b47-3cc5df99852b
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- 7a4c588f-8626-4e4b-b7c3-69bbfbb3f179
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Volunteering opportunities for staff
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@up3.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.