Zylpha Ltd

Electronic Court & Document Bundling Software

Zylpha electronic bundling enables users to produce digital (Court) bundles with automatically generated pagination and index from a range of file types. Retrieve files from your existing systems including Mattersphere, iManage, Documentum, Sharepoint, Netdocuments, Intapp and more. The Zylpha Court bundling & document bundling platform.

Features

• Easy to use digital bundling software
• Available as standalone solution or integrated with Case Management Systems
• Integrations with all leading Case and Document Management Systems
• Core/condensed bundle functionality
• Advanced email attachment functionality
• Run locally or via Citrix
• UK based support
• Multiple file types supported including MS Office, Audio & Video
• Import/Export Microsoft Excel Functionality
• Mattersphere, iManage, Worksite, Filesite and Desksite integrations

Benefits

• Build document and court bundles in minutes
• Add last minute additions and rebuild the bundle in seconds
• Additional facilities available including core bundles
• Easy installation
• Training available remotely, eLearning or onsite
• Integrates with third party systems
• Multiple file formats supported
• Enhanced UI making for easy user adoption
• Increased security with full audit trail
• Reduce cost of bundling by up to 70% per case

£150 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at d.chapman@zylpha.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

660324232188028

Contact

David Chapman
01962 658881
d.chapman@zylpha.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Case management and document management systems.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Whilst not essential, for maximum return on investment clients typically connect to at least one document management or case management system.
• System requirements: Must be connected to the internet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normal office hours are between 9 and 530pm. Outside of office hours may take longer to provide a response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Zylpha provides third line support (typically supporting the IT function with the clients organisation). ; ; Support is delivered through email and phone and all of our support is UK based. ; ; In some instances a site visit may be required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training (available on request and subject to price). ; ; Typically clients are provided with online installation and training. This is supplemented with an eLearning platform accessed via our website.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: No data is stored within our software so there is no data to extract at the end of the contract.
• End-of-contract process: At the end of the contract the software will stop working. It is the clients responsibility to uninstall the software if they decide not to renew. An undertaking is usually requested to this affect.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Our bundling software is customisable for each clients requirements for example how documents are retrieved from existing systems, remote server conversion and more.

Scaling

• Independence of resources: The software is able to 'back off' to a local install meaning that the demands of other users do not affect the service. ; ; In some instances (high volume clients) an additional conversion server may be required, this would be discussed during the project scoping phase.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported via CSV
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA as part of contractual commitment.
• Approach to resilience: Information available on request.
• Outage reporting: Email alerts are sent for both anticipated outages or unexpected outages. ; ; In emergency scenarios we may also activate telephone communication.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Licences are hard baked so that only the nominated user may access the software.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Limited
• ISO/IEC 27001 accreditation date: 01/08/2023
• What the ISO/IEC 27001 doesn’t cover: Zylpha follows a constantly reviewed and improved information security policy and is certified to ISO 27001.; Our certification number is: GB22/00000243.; Our most recent surveillance audit was in: August 2023
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Internal processes between development and managing director.
• Information security policies and processes: Staff checks and internal training.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Manage clients and assess for changes to software. In some instances manually enforce upgrade to software. ; ; Internal testing for potential security impact is carried out on a regular basis.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Updates are released to the software at least three times per calendar year.; ; In addition patches are distributed periodically.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Users submit reports to the clients IT team.
• Incident management type: Supplier-defined controls
• Incident management approach: Users submit reports to the clients IT team.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Zylpha bundling delivers a digital solution to something that is traditionally paper based (the production of court bundles). ; ; The Zylpha bundling platform influences its users to support environmental protection and improvement through reducing the chances of generating paper based Court bundles, and submitting them electronically.

Pricing

• Price: £150 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free online bundling platform; ; Included:; ; - 350 pages (or less); - Unlimited sections; - Add PDF or Word documents to the bundle; - Select pre-configured formatting style; - Create one bundle at a time; ; Users must log in every 30 days to retain their account.
• Link to free trial: https://www.zylpha.com/free-bundles

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at d.chapman@zylpha.com. Tell them what format you need. It will help if you say what assistive technology you use.