TEQU TRAINING AND LEARNING LIMITED

Tequ

Tequ is an e-portfolio learning and development delivery platform that supports training providers, businesses and educational institutions to move their learning and development into a digital space.

Features

  • Remote Access
  • Real -time learning and development
  • Compliance checking
  • Uploading of bespoke and accredited qualifications
  • Progress Tracking
  • Caseload Management
  • User verification functionality

Benefits

  • Distance Learning
  • Digital storage solution
  • Removes need for classroom environment
  • 24 hour access
  • Written feedback functionality

Pricing

£2,000 to £5,000 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tequ.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 6 0 4 2 7 5 8 5 4 5 3 9 1 8

Contact

TEQU TRAINING AND LEARNING LIMITED Jennifer Longden
Telephone: 07880547796
Email: info@tequ.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
We support latest versions of chrome, safari, Firefox and Microsoft edge. On mobile, we support modern versions on android and iOS.
System requirements
  • Modern Browser
  • Internet enabled device or smart phone

User support

Email or online ticketing support
Email or online ticketing
Support response times
For general questions, these will always be answered within the day. Users with fix or issue queries will also have a response within the working day regarding next steps and the level of which the issue has been classified. This will then be followed up by an estimated fix time.
Outside of standard SLA terms; eg: bank holidays- a response will take place at the first available date
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We offer general technical support via a customer service team. This can be done over the phone or on a zoom/teams face to face meeting format.
This works on a service desk triage and prioritisation format and is passed onto a software development team.
Additional training/support can be added to contract for additional cost but support at the basic level is inclusive in contract terms
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We offer initial onboarding training which includes but is not exclusive to- three onboarding training sessions for various users (eg: admin/superuser/teacher assessor) This training can be online and/or on site dependant on client need. We also have PDF user guides to support
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted via API similar to that of the import process.
If further data or support is needed regarding this, requests can be made by the user directly to the support team who can then assist in the extraction of further data within GDPR regulations and guidelines
End-of-contract process
As per the onboarding agreement, us as the supplier will support any user, most commonly the user with admin credentials to extract sufficient data and/or support in the API channels to send the data to relevant parties/other software.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile experience is delivered by responsive design

(PLEASE CHECK)
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Via API, users can transfer enrolment and onboarding data into the system using an excel spreadsheet format. This is to support the transfer of high volumes of data. As the format is editable, users can make changes within the excel format and transfer as appropriate.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Hardware is specified to be in excess of all user needs. We also have the ability to scale out at short notice if necessary to ensure continuous service for customer and user base

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported via standard exporting tools word/excel/PDF
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Under service level agreement, the system will be available unless due notice is given to user for planned maintenance or work. Such work will be scheduled outside of standard working hours (evenings or weekends) to ensure as little disruption for users as possible.
Approach to resilience
We make use of the resilience and failover solutions provided within AWS.
Outage reporting
We have a publicly available service status page. We also have an email alert service to inform customers in advance where possible or as soon as able that is sent directly to the superusers within organisations.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management interfaces are further restricted by IP addresses white lists.
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
IP white list.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We follow the best practise as described in iSO 27001 but are not yet certified. An application is due to be made later in 2022/2023
Information security policies and processes
Annually, the company handbook is reviewed by the Board of Directors with all agreed amendments being ratified. All department leads are equipped with a current company handbook outlining all internal policies and procedures. From onboarding of clients we focus on information security and the established processes we have in place. At monthly board meetings, quality, H&S, and information security policies are considered, discussed, and where appropriate, modifications are agreed and communicated to all staff. A decision record and key event board minutes are recorded.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We employ JIRA service management approval flows to track and process change management requests.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use a number of tools to provide observability of potential vulnerabilities. 1) AWS CloudWatch 2) Sentry.io 3) SonarCloud 4) AWS Security Hub We then use the reports from the above set of tools to assess and prioritise remediation for any identified vulnerabilities. We undertake annual penetration testing as verification of our approach to security in addition we subscribe to various vulnerability alerts.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We work in accordance with the named standard to ensure the following: There is robust helpdesk and issue management/tracking that ensures priorities are flagged and actioned. Customers have full transparency. Common helpdesk issues are responded to quickly and standard responses are provided. More complex issues are fully researched prior to issuing of responses. Also, SLA's are timely and clearly communicated.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We work in accordance with the named standard to ensure the following: There is robust helpdesk and issue management/tracking that ensures priorities are flagged and actioned. Customers have full transparency. Common helpdesk issues are responded to quickly and standard responses are provided. More complex issues are fully researched prior to issuing of responses. Also, SLA's are timely and clearly communicated.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Full details on all relevant commitments and initiatives can be provided on request.
Covid-19 recovery

Covid-19 recovery

Full details on all relevant commitments and initiatives can be provided on request.
Tackling economic inequality

Tackling economic inequality

Full details on all relevant commitments and initiatives can be provided on request.
Equal opportunity

Equal opportunity

Full details on all relevant commitments and initiatives can be provided on request.
Wellbeing

Wellbeing

Full details on all relevant commitments and initiatives can be provided on request.

Pricing

Price
£2,000 to £5,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Test site availability to pilot a qualification. Data is not kept and is automatically removed after five working days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@tequ.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.