Placecube Ltd

Liferay PaaS

Industry leading (Gartner) open source, Digital Experience Platform from Liferay. Used by organisations, worldwide, to transform service outcomes and engagement with citizens. As Liferay’s preeminent Service Partner, Placecube’s accredited services enable you to accelerate your digital transformation program and optimise return on investment

Features

• Feature-rich, highly flexible and interoperable Digital Experience Platform
• Fully responsive, out-of-the-box
• Integrated CMS, enterprise Forms builder and Workflow engine
• Personalisation through audience targeting and segmentation
• Includes Elasticsearch
• Headless API
• Low code functionality
• Native App Builder and create microsites in a few clicks
• Optional E-commerce and Analytics Cloud functionality
• Development and deployment tools included

Benefits

• Accelerate your transformation with feature rich, proven, Digital Experience Platform
• Secure. Trusted by the public sector. DPA and GDPR compliant
• Mobile ready and fully responsive to drive citizen engagement
• Reduce service delivery costs whilst improving service outcomes
• Flexible; select the features that deliver your user requirements
• Open APIs to extend capability across your organisation
• Ability to customise the platform and build/deploy integrations
• Hosted in a secure cloud environment and built to scale
• Delivered by Placecube, Liferay’s premier Service Partner in the UK
• Infrastructure fully-managed by Liferay

£60,000.00 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

660482914178502

Contact

Jenny Dias
020 8895 6756
jenny.dias@placecube.com

Planning

• Planning service: Yes
• How the planning service works: We’ll first conduct an initial discovery workshop where we learn about your objectives, technologies, and data, to plan the implementation approach. Depending on the nature of the work, one of our certified solutions architects may produce a detailed solution design for your new cloud environment, before passing to one of our DevOps engineers in the build phase.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Standard or bespoke training on Liferay is available, both for developers and business users. Training needs will be discussed upon service commencement and charged at our standard rates.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Digital Place for Communities
  • Foster Carer Recruitment Service
  • Digital Place for Local Public Services
  • Liferay DXP
  • Digital Place for Building Digital Services
  • Digital Place for the Workplace
  • Robotic Process Automation
  • Liferay Analytics Cloud
  • Digital Place for eCommerce
  • Open Place Directory

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Concentrate on developing the digital services for your organisation. Leave the infrastructure and software stack to us. You don’t have to invest in physical assets; being able to ‘rent’ virtual infrastructure and software has both cost benefits and practical benefits.; Platform-as-a-Service (PaaS): The Liferay DXP Platform-as-a-Service solution consists of a pre-configured set of environments with the relevant software applications setup and running. At the click of a button, you can have a fully functional platform live and ready to use. You may choose to use the platform as-is, or you may decide to configure the service differently or develop your own extensions to customise the service - the choice is yours!; Management of the Service: Your Liferay DXP Platform-as-a-Service is managed by you from the application stack upwards, and by Liferay for everything else. You'll be provided with full administrative access via a web-based interface, allowing you to configure the service, develop and deploy new functionality, manage users and access permissions, build digital experiences, and a whole lot more. You connect your source code repository to the platform, and can initiate deployments through merge events and/or Jenkins jobs.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Liferay PaaS.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All Placecube products are continually tested using automated quality assurance tools and real time performance monitoring, in order that any bugs, issues or downtime is promptly identified and resolved. This same level of quality assurance and performance monitoring can also be applied to our bespoke professional services delivered solutions. In addition to being hosted within AWS, in most cases, products are delivered using a clustered infrastructure, which provides further resilience and continuous service delivery. To evidence this level of resilience, we are happy to share infrastructure and architecture diagrams for our products and solutions. ; ; Our performance testing is not restricted to service availability. We also proactively test response times for applications and interfaces, using a range of tools. Any performance metrics which fall outside of agreed SLA’s, as per the G-Cloud Call of Agreement, are reported to clients at the time of the event and are also recorded within a quarterly report. In addition to publishing this report to relevant stakeholders within the client, a review meeting is conducted within 2 weeks. All major incidents (Priority 1) and any recurring incidents are subject to investigation, including root cause analysis, the results of which are also shared in the quarterly report.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Once deployed, we provide a dedicated web-based support desk, available from 09.00-17.30, normal business days as standard. Our support team consists of highly skilled, experienced professionals, who can help troubleshoot any problems.; Additionally, we have an expert technical and content team who will advise on how to optimise your platform and develop your inhouse skills. They can offer additional training days at extra cost.

Service scope

• Service constraints: Support is handled remotely. Onsite is available at additional costs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support Centre Hours - 09.00 - 17.30 ; Priority Level 1 - 1 Clock hour; Priority Level 2 - 2 Business hours; Priority Level 3 - 2 Business Hours; Priority Level 4 - 24 Business Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Standard Support included in annual subscription; Priority Level 1 – Critical means complete outage and/or inability of all users of the system to undertake any interaction with it and which has a severe impact on the client and its business and/or users especially, but not limited to, Catastrophic Fault or Catastrophic Service Failure.; Priority Level 2 – High means limited outage and/or limited or restricted use for all or part of the system by users with potential business impact.; Priority Level 3 – Medium means limited or periodic outage and/or limited or restricted use for all or part of the system by users with minimal business impact.; Priority Level 4 – Low means no outage and unrestricted use for all the system by users with no business impact.; Placecube provide a dedicated web-based support desk, available 24/7. Support hours are 09.00-17.30, normal business days as standard. Telephone, on-site or 24/7 extended support service can be made available at extra cost. Our support team are highly skilled, experienced professionals, who help troubleshoot problems.; We have an expert technical and content team who will optimise your Directory and build your in-house skills. Additional training beyond the standard is available at extra cost.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Liferay , Amazon Web Services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified by British Assessment Bureau
• ISO/IEC 27001 accreditation date: First certified 12/10/2010 recertified 26/02/2024
• What the ISO/IEC 27001 doesn’t cover: Physical premises, covered by Hosting partner
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  All employees and associates/contractors work from home, eliminating the need to travel to and from work. Travel to attend face to face meetings is undertaken only when necessary and journeys made via public transport, unless impractical to do so.; We use technology and digital tools to conduct our business, reducing the use of paper and printing. Supplies are procured from environmentally friendly sources. To tackle economic inequality, we recycle computer equipment and mobile devices to benefit those most in need.; We encourage employees to adopt environmentally sustainable working practices and to contribute ideas as to how we improve.; We have ceased the use of ‘branded goodies’ at conferences and are exploring more environmentally friendly approaches.

  Covid-19 recovery

  Minimal impact on the business as all our staff work from home

  Tackling economic inequality

  We work collaboratively and ensure that our clients never pay twice for the same development, actively promoting re-use, and repeatable services.; Digital Place is open-source, and non-proprietary, meaning that our customers can choose to resource new digital projects internally, or through local supply chains. Our promotion of local economic opportunities extends beyond the confines of the Authority, for we actively encourage collaboration by making the platform free to use for partner organisations and community groups. The product can be shared at no additional cost - delivering real economic gain for the public purse.; Supporting the development of strong integrated communities, using the Digital Place Platform delivers a meaningful impact on local employment and economy – benefiting the wellbeing of those communities.; To tackle economic inequality, we recycle computer equipment and mobile devices to benefit those most in need.

  Equal opportunity

  Placecube embraces diversity, inclusion, and equality through our people. Our actions, supported by our various policies and processes enable this. We are committed to the Living Wage movement, are Disability Confident, and support the Armed Forces Covenant.; We recognise that the social value of place-based, connected, local public service can transform the lives of the most vulnerable in communities and make best use of the public purse, so that ever tightening resources can be focused on priorities and not duplication.; We contribute to the public sector and the not-for-profit sector through our free-to-use open knowledge exchange platform. Through Knowledge Hub, we contribute to best practice sharing and collaboration, supporting sector-led improvement, knowledge retention and skills development.

  Wellbeing

  Placecube embraces diversity, inclusion, and equality through our people. Our actions, supported by our various policies and processes enable this. We are committed to the Living Wage movement, are Disability Confident, and support the Armed Forces Covenant.; We recognise that the social value of place-based, connected, local public service can transform the lives of the most vulnerable in communities and make best use of the public purse, so that ever tightening resources can be focused on priorities and not duplication.; We contribute to the public sector and the not-for-profit sector through our free-to-use open knowledge exchange platform. Through Knowledge Hub, we contribute to best practice sharing and collaboration, supporting sector-led improvement, knowledge retention and skills development.

Pricing

• Price: £60,000.00 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.