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APPLIED NETWORK SOLUTIONS LIMITED - eSurvey - Electronic Surveys and Polls

eSurvey is an easy to use online survey and polling tool, which allows you to publish online, street and postal surveys, polls, assessments, and questionnaires to your selected audience. eSurvey supports gap analysis, scoring surveys and satisfaction surveys. Online users see their online submissions reflected immediately in attractive graphs.


  • Allows you to create your own surveys online
  • Allows creation of questions with multiple choice answers
  • Surveys can then be taken online, printed or posted
  • Results from postal or street surveys can be rapidly entered
  • Allows scoring of answers with weighting
  • Calculates total scores for weighted surveys, online tests and assessments
  • Allows users to enter textual answers to questions
  • Colourful graphics interpolates results entered instantly
  • Allows graphs to be cut and pasted into reports
  • Supports vetting of comments to eradicate publication of inappropriate remarks


  • Increases response rates to all types of survey
  • Cuts costs of online surveys and assessments in half
  • Allows actions to be taken to ‘make things happen’ rapidly
  • Facilitates efficient gap analysis to identify gaps in services
  • Provides cost-effective knowledge tests for improved learning in schools
  • Provides online personal assessments easily and quickly e.g. care assessments
  • Instant feedback motivates responders for further surveys and clinical trials
  • Makes publication of survey to selected audience effortless and inexpensive
  • Facilitates surveys to the elderly and disabled
  • Allows rapid publication of survey analysis to key decision takers


£1,400 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

6 6 0 6 7 3 1 9 5 4 3 9 8 4 0


Telephone: 01256 300790

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints is a web browser solution, which may be hosted anywhere. A web services API is supported, which means that you can embed in your inhouse Windows applications to provide additional services integration with other systems; HTML5, JavaScript, JSON and SOAP interfaces are supported if you wish to embed in your own applications.
System requirements
  • A web browser on your device
  • Javascript enabled on your web browsers
  • Microsoft IIS web server should be enabled on Windows server
  • Microsoft SQL Server Express Edition and above
  • Full-text search features of Microsoft SQL Server are utilised
  • Adobe adapters for SharePoint for full-content PDF searching
  • Cookies should be enabled
  • supports Apple 'apps' on Apple devices
  • supports Android 'apps' on Android devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions and issues raised online within 1 hours of us receiving them (depends on the severity of the issue). Our response time with out of hours questions would be on the next working day. Our working hours are 9:00-17:30 Monday - Friday, excluding bank holidays.
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat support is provided via skype, webex, zoom, team viewer and emails which for library services is a better option. This offers the benefits of visual help for those with visual acuity.
Web chat accessibility testing
None specifically
Onsite support
Onsite support
Support levels
Our support levels are based on both the hours of service your require e.g. with or without weekends and the hours supported as agreed with our clients. Where a client requires support outside normal hours, the details of nominated support staff, who are expert in your configuration, will be provided. Onsite application support for a fixed number of man days per annum may also be provided to provide additional training and configuration tuning to introduce new services. Full consultancy services are available to provide guidance on feasibility, gap analysis, software consultancy and onsite implementation.
Support available to third parties

Onboarding and offboarding

Getting started
A full range of training courses are available, which can be tailored to match those services, which you wish to use. For example there are courses for acquisitions staff, periodicals managers, advanced report as well as the core introductory courses. ANS will sit down with you and lan what courses are appropriate. These course may be given onsite or using tools such as webex or Skype.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
Word Formats
End-of-contract data extraction
Data is provided in CSV format, SQL format or XML formats. MARC 21 is also supported for interoperability with other library management systems.
End-of-contract process
At the end of the contract you can request your information is delivered to you in MARC, CSV, flat files, Excel or XML. Within you can extract all the information you need yourself using the standard reporting tools, so you avoid consultancy services and unexpected additional costs.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Differences between the mobile and desktop service is a web browser application, though 'apps' are available for users to view the catalogue, manage their profile and undertake library tasks e.g. renew items, reserve items and book items. These 'apps' can run on tablets or mobile phones. The mobile phone 'apps' allow login details to be stored on the mobile phone; if you want users to always login to authenticate, we suggest that you use a web browser application designed for the mobile phone.
Service interface
User support accessibility
Description of service interface
The application offers a complete, unique web browser managed configuration setup. This means that all of the parameters required to expose the functionality, manage security, and all lookups can be controlled by library staff with a straight forward web browser. Furthermore, this reduces the time required to configure an application and reduces the implementation costs substantially.
Accessibility standards
Accessibility testing
Testing includes the use of W3C consortium tools and accessibility tools such as JAWS.
What users can and can't do using the API
The API is a set of web services, which support JSON and SOAP. This means that you can embed in your own applications as well as third party applications such as Moodle. The web services can be called from any development language e.g. java, Visual Studio, Objective C etc.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation has been designed to every part of the system to be customised by library staff through the web browser application, which we call the 'supervisor' module. The library supervisor can control who can access each service and assign roles to all users so that users are only able to undertake tasks, which are appropriate to their training. Customisable features includes what languages the web pages should support, the services to be catalogued e.g. books, documents, locations, assets, tutors, events, accommodation, web page content, websites, online knowledge tests... what reports and email templates are available as standard and whether users can create their own reports and email templates.


Independence of resources is designed to allow a large number of libraries to share a cloud and share resources. A cloud may consist several hundred libraries with several million users. is scaleable.


Service usage metrics
Metrics types allows library staff to set up 'statistics' which trap certain events e.g. a booking, an issue, a renewal, a return, an accession etc. These statistics are stored in Microsoft SQL Server to allow analysis by any analytical tool. Every term used in every query may be stored to allow analytics to be used against query terms, so that library staff can set up their thesaurus and taxonomy of terms including broasder terms, narrower terms, related terms and equivalent terms
Reporting types
  • API access
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users export their data using the standard features of the reporting module, which allows you to extract any type of data. A scheduler is built-in to automate the export of information to other systems without the need for manual intervention.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • MARC 21
  • RTF for use by MS-Word
  • Excel format with headings for columns
Data import formats
  • CSV
  • Other
Other data import formats
  • Images may be loaded in jpeg or gif formats
  • Documents may be loaded in PDF format
  • Web pages may be loaded in HTML format
  • Catalogues may be loaded in MARC 21 format
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Library systems can communicate with each other using Z39.50 which encrypts data in MARC 21 formats. For some users ANS has added .Net encryption to further enhance security. ANS can provide the SQLBase Treasury edition as used by intelligence services so long as you pass the scrutiny of the American government who have the write to veto access to this database.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99% up time
Approach to resilience
We have an ISO27001 expert who comes in once a year to check all of our data is being stored correctly. Throughout the year we check that we are following the standards of ISO27001. Our servers are kept in a very secure room which is also monitored by CCTV. Only a small number of people know the code and have the key to the server room. So, there is no chance that anybody can get into our data. All of our servers are virtual machines and we back up our VMs along with the data onto a tap. We back up all of our data daily.
Outage reporting
Outages are very rare. If an outage would cause a critical disruption to a site, ANS can provide an offline module, which allows continuous working until communication can be restored. ANS support protocols agreed with clients to cater for any special action required in the event of an outage.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication supports authentication using third parties such as Microsoft Azure
Access restrictions in management interfaces and support channels
Within our software, the supervisor controls what role an operator has. The 'role' controls access to functions within the system. Using roles you can prevent unauthorised access to management interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ANS support the Z39.50 protocol for secure access to libraries.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
ANS follows policies laid down in ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change control requests are logged in our change management tool called RedMine, which provides the ability to track all issues until they are resolved. RedMine is a web browser solution, which means that we have secure change management both onsite and offsite.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerabilities are reviewed regularly by qualified staff. If any action is required to make changes, they are document within our change control system and actioned with appropriate priority. ANS is a reseller of F-Secure, the anti-virus software, and therefore obtains updates regarding potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
New threats are constantly appearing. ANS responds to threats by investigating the best approach to such threats and putting in place appropriate protection. However good your protection there will always be a threat which could get through. ANS has a recovery strategy to cover a situation where our protection has been compromised.
Incident management type
Supplier-defined controls
Incident management approach
Documented procedures are in place to ensure that staff understand what to do in the event of an incident. All incidents are documented on RedMine and reports are made available from the RedMine system, so that you can see a history of how the incident was handled.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

ANS is committed to the effective stewardship of the environment. ADDITIONAL ENVIRONMENT BENEFITS: - portals allow people to communicate with each other online - portals supports communication with Council Services and social services and reduces any feeling of social isolation. INFLUENCE ENVIRONMENTAL PRODUCTION AND IMPROVEMENT: - can be used for care assessments, self-assessments of capability and environmental assessments. - Clients can self-assess and feel a greater degree of independence. - RIPS (derived from is used by Save The Children to manage the healthcare of children. - RIPS provides case management for education services, housing and social care (StARS use RIPS in this way).
Covid-19 recovery

Covid-19 recovery

To help communities recover from COVID-19 SUPPORTING EMPLOYMENT, RETRAINING AND RETURN TO WORK : can provide online catalogues for: - Accommodation, so that hotels can promote their rooms, ensure maximum usage and employ more staff - Meeting rooms for sustained business - Local services SUPPORTING PEOPLE, AND COMMUNITY RECOVERY: can provide online catalogues for: - Training courses for upskilling - Learning materials for public, school, college, health, law and special libraries SUPPORTING ORGANISATIONS AND BUSINESS TO RECOVER: portals allow local companies to - Promote their services - Access Council Services SUPPORT FOR HEALTH AND REDUCED DEMAND ON PUBLIC SERVICES: allows members of the community to help each other within the rules of GDPR: - Users can go online and request help from local organisations and individuals - Volunteers can offer help to those in need Volunteers may undertake shopping, drug collections from chemists and other services which would otherwise have had to be undertaken by health and social care workers. During COVID-19, researchers were able to share their research with each other using to progress the production of vaccines. SUPPORT FOR IMPROVED WORKPLACE CONDITIONS: - is a cloud-based solution, which facilitates remote working including remote cataloguing and remote working. This leaves the workplace less crowded, healthier and a better place to work.
Tackling economic inequality

Tackling economic inequality helps you tackle economic inequality by creating new businesses, new jobs and new skills, and increasing supply chain resilience and capacity ENTREPRENEURSHIP, GROWTH AND BUSINESS CREATION: can provide online catalogues for: - Accommodation, so that hotels can promote their rooms, ensure maximum usage and employ more staff - Meeting rooms for sustained business - Local services EMPLOYMENT: can provide online catalogues for: - Training courses for upskilling - Learning materials for public, school, college, health, law and special libraries EDUCATION AND TRAINING: portals allow local companies and organisations to - Promote their education services and training courses - Access education and training services offered by Council Services - Access resources for education and training DIVERSE SUPPLY CHAINS: portals allow online catalogues to promote diverse products and services including: - Products e.g. books - Services e.g. plumbing and trades INNOVATION AND DISRUPTIVE TECHNOLOGIES: is an innovative and disruptive technology, which can be used for many purposes: - is used to catalogue refugees to make the processing of refugees considerably faster and less painful for all - uses industry standards to allow easy integration with other disruptive technologies. MODERNISING DELIVERY AND INCREASING PRODUCTIVITY: - portals can include automated ordering and delivery. - also allows user to specify how items should be delivered e.g. research in paper format or as electronic documents. Providing a choice of delivery and mode of delivery increases productivity COLLABORATION THROUGHOUT THE SUPPLY CHAIN: - provides online portals where resource administrators can communicate more easily with their suppliers. This can include electronic ordering and invoice reconciliation. MANAGE CYBER SECURITY RISKS: has been checked by cyber security specialists for application security. The cloud environments offered by ANS is to ISO27001:2013 standard.
Equal opportunity

Equal opportunity

ANS is committed to reduce the disability employment gap and to tackling workforce inequality. INCREASED REPRESENTATION OF DISABLED PEOPLE: - StARS use RIPS (derived from to support legal services, education, health and social care, housing and education for disabled and vulnerable people. SUPPORTING DISABLED PEOPLE IN DEVELOPING NEW SKILLS: - is a library system compliant with W3C standards - support online tests to measure attainment for the housebound TACKLING INEQUALITY IN THE CONTRACT WORKFORCE: - RIPS ( derived from RIPS ) records ‘vulnerabilities’ allowing appropriate compensations and assistance to be provided. - The National Autistic Society Scotland use a portal to support services for vulnerable young people. SUPPORTING IN-WORK PROGRESSION: - is used to challenge employees to learn new skills to support in-work progression. HR departments make recommendations for career progressions, and supplies the resources for upskilling. In-work progression is usually much less expensive for an employer than external recruitment.


ANS is committed to providing software, which provides wellbeing, improved health and improved community integration SUPPORT HEALTH AND WELLBEING IN THE WORKFORCE: - portals can promote community safety and support housing management. - RIPS ( derived from ) systematically processes legal cases against criminals INFLUENCING SUPPORT FOR HEALTH AND WELLBEING: portals - allow community groups to advertise their services - allow volunteers to register online. COLLABORATE IN CODESIGN AND DELIVERY: - ‘Readsters’ uses to allow employees to request resources online. This client collaboration demonstrates how you can replace many carbon emissions of many time-wasting journeys to a library with one van journey to the workplace for many employees. INFLUENCE TO SUPPORT STRONG, INTEGRATED COMMUNITIES: - ANS wrote 'CoronaConnect' (derived from during COVID-19 to allow isolated members of communities to connect with volunteers to create strong, integrated self-supporting communities. - RIPS (derived from ) supports all the activities of refugees in refugee camps including legal aid, housing, social services, healthcare, education and sustenance.


£1,400 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
You can try out the software before you buy. You will be able to test out a solution, which has lots of test data. Our support staff will configure a test environment for you. Our test environment is usually mad available for 30 days.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.