Accenda

Gateway®

Gateway® is a referral support platform, supporting GPs, Dentists and Opticians to refer patients into the right service, first time.

The platform fully integrates with existing primary care systems at the point of referring (including EMIS Web and SystmOne) and also integrates with e-Referral Service.

Features

• Integrates with NHS e-Referral Service
• Integrates with EMIS Web and TPP SystmOne
• Includes Capture® teledermatology mobile app
• Web-based Clinical Assessment/Triage platform
• Built-in 'request builder' to dramatically simplify the practice process
• NHS Digital Assured for IM1, CIS2, PDS, e-RS
• GPs, Dental, Eyecare/Optical Referral and Advice Platform
• Supports Enhanced Access clinicians to refer directly
• Integrates with Access Mosaic and LiquidLogic for Social Care Referrals
• Built-in Clinical Decision Support to alert referrer of pathway requirements

Benefits

• Direct GP clinical system integration streamlines end-to-end referral process
• Dynamic Clinical Template removes the need for traditional Word-Document referrals
• NHS e-Referral Service (e-RS) integration
• Triage supports signposting patients to appropriate service - first time
• Clinical Decision Support to adhere to EBI/VBC/PLCV policy
• Includes Capture® mobile tele-dermatology app
• All pathways included (we don't charge per Specialty)
• Dental and Optician access included
• Enhanced Access can create their own referrals

£0.25 a person a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@accenda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

660970337471907

Contact

Frameworks Teams
0161 274 9730
frameworks@accenda.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance/updates take place out-of-hours to ensure the platform continues to include the latest features and patches.
• System requirements: Web-browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is provided to mirror most standard GP core hours, from 8am to 6pm Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support is provided from 8am to 6pm Monday to Friday, excluding bank holidays.; ; A service delivery manager is assigned to help address specific requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The solution is incredibly easy for practice staff to pick-up. We have produced online training tutorials which are a fantastic resource.; ; We also have a friendly team of trainers which can travel to site to help support practices and commissioners. ; ; All staff are IG trained to help support with day-to-day questions too.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Self-service data extracts are available for 90-days following the end of the contract. We are always more than happy to help users with this process.
• End-of-contract process: Our dedicated service delivery team are always on hand to agree a smooth transition following the end of the contract. We work with you, every step of the way.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Patients can use a mobile web app to interact and track their referral. GPs/Healthcare professionals can use the Capture™ tele-dermatology app (iOS/Android) to take high-quality photos.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: API is available in-line with our commitment to open interoperability to advance digital health integration.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution has been designed with customisation at its core. Configuration is all achieved within the browser, without the need for supplier interaction - however, we're always happy to help.

Scaling

• Independence of resources: The system has been designed with scalability as one of the core features.

Analytics

• Service usage metrics: Yes
• Metrics types: Self-service dashboard is available 24/7 to enable users to track their usage.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is a comprehensive dashboard providing self-service insights, from graphs and charts to raw tabular data, available in CSV or Excel format.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON/XML using FHIR API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% with Service Credits
• Approach to resilience: Fully n+1 resilience at each level.
• Outage reporting: A public dashboard shows system operating status

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
  • Other
• Other user authentication: NHS CIS2 (smartcards)
• Access restrictions in management interfaces and support channels: Based on best-practice advice from Data Security and Protection Toolkit and NCSC
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus
• ISO/IEC 27001 accreditation date: 09/03/2022
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit
  • DCB0129 and DCB0160
  • NCSC CHECK Pen Tested

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: NHS Data Security and Protection Toolkit; Cyber Essentials PLUS; ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow ITIL-based change management processes which are managed by our service delivery team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow best-practice processes from Cyber Essentials PLUS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Real-time system monitoring is in-place and follows Cyber Essentials PLUS.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow NHS Data Security and Protection Toolkit best-practice for incident management.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Gateway® is a clinical referral and advice platform which fully integrates with the GP medical record (EMIS and SystmOne) and also e-RS to ensure patients are provided with the best possible outcomes. Gateway® has built-in Clinical Decision Support technology called AutoRoute™ which evaluates the patient record and routes the request to the correct care provider, first time.

Pricing

• Price: £0.25 a person a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We are happy to discuss a trial/pilot with any Practice, PCN or ICB.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@accenda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.