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Accenda

Gateway®

Gateway® is a referral support platform, supporting GPs, Dentists and Opticians to refer patients into the right service, first time.

The platform fully integrates with existing primary care systems at the point of referring (including EMIS Web and SystmOne) and also integrates with e-Referral Service.

Features

  • Integrates with NHS e-Referral Service
  • Integrates with EMIS Web and TPP SystmOne
  • Includes Capture® teledermatology mobile app
  • Web-based Clinical Assessment/Triage platform
  • Built-in 'request builder' to dramatically simplify the practice process
  • NHS Digital Assured for IM1, CIS2, PDS, e-RS
  • GPs, Dental, Eyecare/Optical Referral and Advice Platform
  • Supports Enhanced Access clinicians to refer directly
  • Integrates with Access Mosaic and LiquidLogic for Social Care Referrals
  • Built-in Clinical Decision Support to alert referrer of pathway requirements

Benefits

  • Direct GP clinical system integration streamlines end-to-end referral process
  • Dynamic Clinical Template removes the need for traditional Word-Document referrals
  • NHS e-Referral Service (e-RS) integration
  • Triage supports signposting patients to appropriate service - first time
  • Clinical Decision Support to adhere to EBI/VBC/PLCV policy
  • Includes Capture® mobile tele-dermatology app
  • All pathways included (we don't charge per Specialty)
  • Dental and Optician access included
  • Enhanced Access can create their own referrals

Pricing

£0.25 a person a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@accenda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 6 0 9 7 0 3 3 7 4 7 1 9 0 7

Contact

Accenda Frameworks Teams
Telephone: 0161 274 9730
Email: frameworks@accenda.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Planned maintenance/updates take place out-of-hours to ensure the platform continues to include the latest features and patches.
System requirements
Web-browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided to mirror most standard GP core hours, from 8am to 6pm Monday to Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Support is provided from 8am to 6pm Monday to Friday, excluding bank holidays.

A service delivery manager is assigned to help address specific requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The solution is incredibly easy for practice staff to pick-up. We have produced online training tutorials which are a fantastic resource.

We also have a friendly team of trainers which can travel to site to help support practices and commissioners.

All staff are IG trained to help support with day-to-day questions too.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Self-service data extracts are available for 90-days following the end of the contract. We are always more than happy to help users with this process.
End-of-contract process
Our dedicated service delivery team are always on hand to agree a smooth transition following the end of the contract. We work with you, every step of the way.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Patients can use a mobile web app to interact and track their referral. GPs/Healthcare professionals can use the Capture™ tele-dermatology app (iOS/Android) to take high-quality photos.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
API is available in-line with our commitment to open interoperability to advance digital health integration.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The solution has been designed with customisation at its core. Configuration is all achieved within the browser, without the need for supplier interaction - however, we're always happy to help.

Scaling

Independence of resources
The system has been designed with scalability as one of the core features.

Analytics

Service usage metrics
Yes
Metrics types
Self-service dashboard is available 24/7 to enable users to track their usage.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is a comprehensive dashboard providing self-service insights, from graphs and charts to raw tabular data, available in CSV or Excel format.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
JSON/XML using FHIR API

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% with Service Credits
Approach to resilience
Fully n+1 resilience at each level.
Outage reporting
A public dashboard shows system operating status

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
  • Other
Other user authentication
NHS CIS2 (smartcards)
Access restrictions in management interfaces and support channels
Based on best-practice advice from Data Security and Protection Toolkit and NCSC
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus
ISO/IEC 27001 accreditation date
09/03/2022
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • NHS Data Security and Protection Toolkit
  • DCB0129 and DCB0160
  • NCSC CHECK Pen Tested

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
NHS Data Security and Protection Toolkit
Cyber Essentials PLUS
ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow ITIL-based change management processes which are managed by our service delivery team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We follow best-practice processes from Cyber Essentials PLUS.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Real-time system monitoring is in-place and follows Cyber Essentials PLUS.
Incident management type
Supplier-defined controls
Incident management approach
We follow NHS Data Security and Protection Toolkit best-practice for incident management.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

Gateway® is a clinical referral and advice platform which fully integrates with the GP medical record (EMIS and SystmOne) and also e-RS to ensure patients are provided with the best possible outcomes. Gateway® has built-in Clinical Decision Support technology called AutoRoute™ which evaluates the patient record and routes the request to the correct care provider, first time.

Pricing

Price
£0.25 a person a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We are happy to discuss a trial/pilot with any Practice, PCN or ICB.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@accenda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.