Ve3 Global Ltd

VMWare - Virtualisation and Cloud computing

As a VMware Enterprise Solution Partner, VE3 has earned the prestigious status of a fully accredited Master Services Competency Partner. This achievement signifies VE3's unparalleled expertise in crafting, implementing, and overseeing VMware datacentre virtualisation solutions within operational environments, setting a new gold standard for service excellence in the industry.

Features

• VMWare Simplified
• Horizon
• VMWare Cloud on AWS
• Hypervisor
• Workspace One
• Distributed Firewall- NSX
• vRealize
• Tanzu
• Network & Security Virtualisation
• vSAN

Benefits

• Datacenter Rationalisation
• Management Console
• Return on Investment
• Scaleable
• Seucre by Design

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

661040237686493

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no known constraints within the VMWare portfolio. There are weekly SW releases that look to address any user experience and performance issues.
• System requirements: VSphere

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's are available depending on severity. VMWare Support is 24x7 with global support centres staffed around the clock.; ; Critical (SaaSSeverity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4 business hoursMinor (SaaS Severity 3) 8 business hours Cosmetic (SaaS Severity 4) 12business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In-product chat from Intercom.com. Details about chat accessibility can be found here. https://www.intercom.com/help/faqs-and-troubleshooting/the-intercom-messenger/is-the-intercom-messenger-accessible
• Onsite support: Yes, at extra cost
• Support levels: Support levels available are:; ; Business Critical: 24x7; Business Essential: 8x5; ; Support costs calculated are proportionate to Software purchased
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are encouraged to attend courses online or in person to learn how to install, configure and manage VMware products.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted via the web interface, APIs, or Databus solution before the contract ends.
• End-of-contract process: There is a 14 day period between the end of the contract and the deletion of the services. If requested, this period can be made shorter for a quicker deletion of data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: VMware
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Testing conductinve involved extensive use of leading assistive technologies including screen readers (NVDA & Voiceover). The code is also inspected manually using developer tools on Chrome and Safari.; ; Reports can be found at:; https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/products/vpat/
• API: Yes
• What users can and can't do using the API: Users can use APIs to automate processes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We provided dedicated team for each engagement

Analytics

• Service usage metrics: Yes
• Metrics types: -Number of vSphere and VMware Cloud CPU sockets monitored; -Number of AWS and Azure vCPUs monitored; -Number of SD-WAN Edges monitored
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VMware

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Elastic Block Storage
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be extracted via the web interface, APIs, or Databus solution before the contract ends.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • CSV
  • XML
  • PDF
  • YAML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • IPFIX
  • Netflow
  • SFlow
  • SNMP
  • SSH

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: This Service Level Agreement (“SLA”) is subject to the VMware Cloud Service Offerings Terms ofService and the Service Description; https://www.vmware.com/download/eula.html.Capitalized terms not defined in this SLA will have the meanings specified in the Terms of Serviceand the Service Description. VMWare reserve the right to change the terms of this SLA in accordancewith the Terms of Service. VMware will use commercially reasonable efforts to ensure that the Service Offering is “Available” during a given billing month equal to the “AvailabilityCommitment” of 99.90% SLA Credits, Limitations and Claims are covered here:https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula
• Approach to resilience: VMware Cloud products are SaaS based and designed to be resilient by utilising the inherent resiliency of the underlying cloud provider.
• Outage reporting: There is a public dashboard for all VMware cloud offerings. It can be found here: https://status.vmware-services.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Based on the principle of least privilege, VMware cloud solutions use identity and access management controls (AD/LDAP,MFA),ensuring the appropriate level of access for all personnel to keep your data and systems safe and secure.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 14000-1
  • ISO 9000-1
  • ISO 20000-1
  • ISO 22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We model our security framework using the NIST SP 800-53 -We have an Information Security Governance Committee(ISGC) that is chaired by members of senior management andrepresentatives from our Information Security, IT Operations,HR, Marketing, Facilities and Legal teams.
• Information security policies and processes: Our Information Security Program is modeled using industrybest practices and regulatory standards, including NIST SP800-53 and ISO 27001. We maintain our own InformationSecurity Program and Policies to protect customer datahosted in our systems and perform annual reviews and auditsof our program to ensure the integrity of our hosted offering. --The VMware Information Security team manages theenforcement, development, and maintenance of informationsecurity policies and standards to ensure VMware InformationAssets are preserved in a security environment, in accordancewith generally accepted best practices, focusing on VMwarebusiness and risk objectives. The VMware InformationSecurity Team is responsible for updating policies as threatsand technologies change, initiating and managing periodicreviews of the information security policies and standards, aswell as evaluating exceptions to information security policyand standards. -- Our Information Security team overseesorganizational compliance while team leads in conjunctionwith IT and HR teams help enforce department-levelcompliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Only the VMware SRE team is entitled to perform changes.; - Change Requests are reviewed with the creator, discussed within the team and approved. -Changes are tested on Development environment first, applied to Staging environment and then promoted to Production.; - Changes go through vulnerability checks using Synopsys Black Duck - We also run Nessus scans on our Provider Infrastructure to identify any loopholes and triage them at priority.; - Configurations are code driven and stored in repositories.; - We also use Credstash and Vault for secrets management
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All deliverables are scanned regularly on Synopsys Blackduck through the development process and triaged immediately.; ·Vulnerabilities are reviewed regularly in cross functional meetings and considered as a critical factor to achieve a release milestone.; · Patchesare applied at the highest priority for vulnerable packages.; · We get updates from VMware’s vSecr team as well as our cloud provider (AWS)on potential threats
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: · We follow vSecr guidelines, cloud provider’s guidelines and industry best practices.; · All the public facing load balancers implement WAF Rules to check unauthorised traffic.; · VPC flow logs and Load Balancer logs are captured and analysed. · VMware’s Red Team conducts Penetration Testing on cloud services at regular intervals.; · Any compromise is reported to the vSecr team and immediately acted upon.
• Incident management type: Supplier-defined controls
• Incident management approach: The process complies with industry standards for legally admissible chain-of-custody and forensic-data-collection management processes and controls. Response standards, procedures, methods are implemented based on the severity level. If VMware determines that unauthorised access to/use/disclosure of customer content, VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law, regulations, governmental request. VMware will also notify customers of a suspected breach of the infrastructure if that breach occurred on a segment of the platform consumed by a customer, or in the event of Denial of Service attacks. VMware does not monitor guest workloads for such breaches.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:; ; Environmental Sustainability in Operations:; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.; ; Promoting Sustainable Practices:; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.; ; Responsible by Design Framework:; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.; ; Training and Education:; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.; ; Community Engagement:; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:; ; Remote Work Enablement:; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.; ; Business Continuity Planning:; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.; ; Digital Transformation Acceleration:; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.; ; Healthcare Support Solutions:; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.; ; Economic Stimulus through Innovation:; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability: We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. ; ; User-Centric Design: VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. Promotion of Work-Life ; ; Balance: VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; Mental Health Support: We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. Community ; ; Engagement and Social Impact: VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.