PHOENIX SOFTWARE LIMITED

Sophos EDR

Sophos EDR is a protection, detection, and response service for endpoints and servers that helps IT and security teams stop advanced threats, detect and investigate evasive activity using rich telemetry and historical data, and respond quickly with secure, audited remote actions, reducing business risk and operational impact.

Features

• Deep learning AI models deliver advanced endpoint threat prevention continuously
• Anti-malware and anti-ransomware protection built into included Sophos Endpoint agent
• Anti-exploitation and adaptive defences to stop attacks before escalation occurs
• AI-prioritized threat detections highlight suspicious activity needing immediate attention today
• Real-time analysis using rich on-device telemetry in Sophos data lake
• Historical activity visibility even when devices are offline or remote
• Protect and monitor endpoints and servers across office, cloud, remote
• Direct secure audited connection enables extensive IT operational tasks quickly.
• Outcome-focused AI tools streamline investigations and analysis in one platform
• Designed for IT generalists and security analysts to maximise efficiency

Benefits

• Use included Sophos Endpoint protection to stop threats before escalation
• Detect evasive endpoint threats using AI prioritised alerts for attention
• Investigate activity in real time with rich data lake telemetry
• Review historical endpoint activity even when devices are offline remotely
• Empower IT generalists and analysts with guided response workflows quickly
• Perform extensive IT operational tasks via direct secure audited connection
• Streamline investigations and analysis using outcome focused AI tools together
• Protect and monitor endpoints and servers across office remote cloud
• Reduce breach risk by enabling faster response to stealthy threats
• Support compliance and cyber insurance readiness through improved response evidence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

661176513919543

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Sophos EDR builds on the protection capabilities of Sophos Endpoint, which combines next generation antivirus, deep learning, exploit prevention, ransomware rollback, and web control with centralised cloud management, reducing infections, simplifying operations, and giving clear visibility and rapid response across endpoints & servers,
• Cloud deployment model: Public cloud
• Service constraints: The following platform can be supported upon purchase of Extended Support:; Windows:; ⦁ Windows 7; ⦁ Windows 8.1; ⦁ Windows Server 2008 R2; ⦁ Windows Server 2012/2012 R2; Linux:; ⦁ Red Hat Enterprise 7; ⦁ CentOS 7; ⦁ Oracle Linux 7; ⦁ Debian 10 (LTS); ⦁ Ubuntu 18.04 (LTS); ; Please see this link for more details: https://support.sophos.com/support/s/article/KB-000039324
• System requirements: MISSING RESPONSE

User support

• Email or online ticketing support: Yes
• Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; Target Service Level Response Times:; -Critical Within 4 hours,; -High Within 8 hours,; -Medium Within 24 hours,; -Low Within 24 hours.; ; Please see this link for details:; https://docs.sophos.com/support/help/en-us/services-guide/index.html
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible at this link: https://support.sophos.com/support/s/?language=en_US
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Support Level:; 1. Enhanced: https://docs.sophos.com/support/help/en-us/services-guide/enhanced/index.html.; 2. Enhanced Plus: https://docs.sophos.com/support/help/en-us/services-guide/enhanced-plus/index.html.; ; Customer Success Team: https://docs.sophos.com/support/help/en-us/services-guide/customer-success/index.html.; ; Technical Account Manager (TAM): https://docs.sophos.com/support/help/en-us/services-guide/tam/index.html.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Ease of use and security are a primary focus. EDR, Sophos Central and Sophos End point are designed with security by default.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no specific feature for data extraction and term completion. However there are methods to access data using Reporting CSV, PDF, API and XDR Queries.
• End-of-contract process: The EDR service retains endpoint and network telemetry for 7 days, EDR Detections in the Sophos Central Data Lake for 90 days (extendable to 1 year) and EDR Cases for 2 years. After these time frames the data is deleted. Additionally, Sophos will store licensed endpoint telemetry and network telemetry from licensed XG firewalls using Central Firewall reporting in Sophos Central for 7 days, or a longer timeframe based on data retention option the customer has purchased. This data is available to be used by the customer to perform their own queries and investigations independently from the MDR, or Rapid Response services. All customer data is deleted upon termination of the service.; ; Upon termination of the EDR service, access to the customer interface in Sophos Central is disabled after a 10-day grace period. After this period, the data will be permanently deleted and unrecoverable.; ; All data held in the Sophos Central platform and data lake is available for export manually or via API (as detailed in previous questions). MDR cases information is also detailed within the Sophos Central platform for obtaining if required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Sophos Endpoint (which covers EDR) onboarding documentation is accessible at this link:; https://docs.sophos.com/central/customer/help/en-us/GettingStarted/onboarding/endpoint/index.html.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Sophos service interface is a secure, web based management console (Sophos Central) accessed via standard browsers over HTTPS. It provides role based administration, dashboards, reporting and policy management for all licensed Sophos services (for example endpoint, server, firewall, email, mobile, ZTNA, MDR/XDR). Administrators can configure security policies, review alerts, investigate threats, run remote actions on devices and integrate with third party systems via documented APIs and SIEM connectors, with SSO and multi tenant support where required.
• Accessibility standards: None or don’t know
• Description of accessibility: Users interact with Sophos XDR through the Sophos Central web console. They review dashboards and alerts, open XDR detections as cases, and follow guided investigation workflows. Analysts run Live Discover queries for threat hunting and use Live Response for secure remote remediation on endpoints and servers. Admins manage policies, data sources and integrations, while reports, notifications and APIs provide visibility and automation into existing SOC, SIEM or SOAR tools.
• Accessibility testing: Sophos has undertaken formal accessibility testing (including third-party audits and manual testing with screen readers and speech-recognition tools) for some products, especially mobile apps. However, there is no publicly available, product-wide statement detailing assistive-technology testing for the entire Sophos Central interface.
• API: Yes
• What users can and can't do using the API: Sophos EDR APIs focus on integration, automation and data access.; 1. Setting up the service; Users can’t fully provision Sophos EDR via API alone. Licensing, initial tenant creation, and most core onboarding steps (enabling EDR, deploying agents, adding firewalls/email/cloud integrations) are initiated securely in the Sophos Central web console. APIs are then used mainly to pull data and automate workflows once EDR is active.; 2. Making changes through the API; APIs allow users to query alerts, detections, cases, audit logs, and asset inventories, and to push some actions into existing workflows (for example closing alerts, updating cases, triggering scans or isolations via integrations, sending data to SIEM/SOAR, or managing certain objects like firewall rules via product specific APIs). They are best suited for automation and SOC integration rather than full configuration management.; 3. Limitations; Not all Central / EDR configuration is exposed by API. Many policy settings, integrations, and role based admin functions must still be managed in the web console. There are rate limits, authentication via API credentials, and scope restrictions that prevent APIs from bypassing normal security controls or acting outside the tenant’s permissions.; https://developer.sophos.com/"
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What buyers can customise; • Security policies for endpoint, server, firewall, email, mobile, ZTNA, etc.; • Alert thresholds, notification rules and automated response actions.; • XDR queries (custom Live Discover SQL), case workflows and watchlists.; • Role based access, admin scopes and multi tenant / partner hierarchy.; • Integrations and data flows via APIs, SIEM/SOAR connectors and webhooks.; • Dashboards, reports (filters, schedules) and device / user group structure.

Scaling

• Independence of resources: Sophos EDR is hosted on AWS cloud. All services leverage AWS auto scaling to automatically scale based on workload. The platform is actively managed to response time SLOs which are actively monitored. In the infrequent case where a workload approaches an SLO threshold alerts are raised, triggering a response from our site reliability engineering team.

Analytics

• Service usage metrics: Yes
• Metrics types: All data held in the EDR Data lake can be queried. Sophos EDR provides operational and security service metrics via Sophos Central dashboards and reports. This includes endpoint health and protection status (for example, health state reporting), alert volumes and severity, and detection numbers and trends in the Threat Analysis Center.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: Into PDF.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service level targets are documented at https://docs.sophos.com/support/help/en-us/services-guide/level-targets/index.html
• Approach to resilience: Sophos Central is designed for high resilience through cloud-native, highly available architecture hosted on major public cloud platforms like AWS and Azure that dynamically scale with demand. Each customer account is region-locked and leverages replication across multiple data centers (availability zones) to ensure seamless failover if infrastructure fails. Within regions, services run in auto-scaling groups behind load balancers to handle load spikes and maintain uptime. Databases are triplicated with clustered replication, so failures don’t affect availability, and hourly snapshots protect against data loss. Sophos also uses DDoS mitigation, secure segmentation, and hardened infrastructure that can be rebuilt without loss, enhancing operational continuity.
• Outage reporting: Scheduled outages are notified in advance via a banner notification with the Sophos Central management console. Unscheduled outages are notified via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Several pre-defined administrative roles can be assigned to admins that restrict access to sensitive log data as well as preventing them from making changes to settings and configurations.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sophos enforces information security through comprehensive policies and processes aligned with ISO/IEC 27001. These include role-based access control and multi-factor authentication, data protection and privacy measures, and structured incident management for detection and response. Change management governs updates and configuration changes, while risk management identifies, assesses, and mitigates security threats. Business continuity and disaster recovery plans ensure service availability, and supplier security requirements protect third-party interactions. Regular audits, monitoring, logging, and continuous security awareness training reinforce compliance and resilience.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We have a defined change management process as outlined in our Sophos Information Security Policy. Changes to production applications, systems, and network infrastructure must be documented and approved through a standard process before being implemented. A risk analysis is also conducted and communications are rolled out to impacted stakeholders.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: At Sophos we take the security of our products and infrastructure very seriously. We regularly run penetration tests with 3rd party vendors and internal testers to find potential security concerns.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sophos’ global security team monitor all logging data from Sophos Central and its related services 24/7/365. Sophos Central has forensic capabilities in the event of a data breach for rapid incident response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Please see this link for more information about our Incident Response process: https://www.sophos.com/en-us/trust/incident-response
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Days Trial
• Link to free trial: https://www.sophos.com/en-us/products/endpoint-security#trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.