SIDQAM LTD

Direcht Virtual Wards

Direcht Wards offers a virtual ward system that helps reduce the need for hospital beds by allowing healthcare teams to monitor patients remotely. This system aims to improve patient care by providing a proactive and efficient approach that works both inside and outside of the hospital.

Features

• Extensive remote monitoring with fully adjustable settings.
• User-friendly dashboards, NEWS2 scoring, and smart notifications.
• Virtual consultations and scheduling capabilities.
• Numerous modifiable pathways for personalised care.
• Standards-compliant across all requirements.
• Remote device management enhances patient experience and adherence.

Benefits

• Comprehensive support focuses clinicians on patient care.
• Flexible software enables tailored clinician-led care pathways.”
• Device neutrality offers enduring flexibility and adaptability.
• Effortless integration circumvents data compartmentalisation.
• Encourages active patient healthcare involvement.”
• Lessens the necessity for domiciliary visits.
• Enhances the health outcomes for patients.
• Lowers staffing needs and costs
• Boosts patient compliance and satisfaction significantly.
• Enhances bed use, reduces admissions, hastens patient discharge process.

£7 to £10 a licence a week

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at direcht@sidqam.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

661273825084813

Contact

Business Development Unit
0161 818 4614
direcht@sidqam.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints
• System requirements:
  • Computer with an internet connections
  • Tablet with an internet connections

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Email to support@sidqam.co.uk ; Support is provided in line with our support levels below.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: P 1 - Service unavailable for all users - Resolution time 6 working hours ; ; P 2 - Individual Direcht service unavailable - Resolution time 8 working hours ; ; P 3 - Core/Clinical module failure - Resolution time 24 working hours ; ; P 4 – Non-core module failure - Resolution time 50 working hours ; ; P 5 – New requirements or screen changes or UX issues- Resolution time potential future release if agreed by supplier-customer support group
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide remote and on-site training and onboarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The data stored from our systems is usually pushed back into existing EPR. If no system exists, a copy of new data collected will be stored on the server housed at the users location; the appointed admin user always has access and control of its data. If the appointed admin user chooses not to use the app, the data would remain accessible on the appointed admin user's server.
• End-of-contract process: All data will be extracted from the system and provided to the appointed admin user in JSON/XML format. Once the trusts confirms safe receipt of data on their systems Sidqam Ltd will destroy all the data present on our servers and provide a written confirmation of the same. Data extraction in another format other than JSON/XML will incur an extra charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Direcht Wards is a user-friendly platform that enables at-home patient monitoring akin to hospital care. Patients can report health metrics, interact with clinicians, keep a health log, and access guidance. Healthcare professionals can oversee patient data, conduct video consultations, manage notifications, communicate via video and messaging with patient, conduct escalation pathway and view detailed analytics.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Direcht Wards has been developed in collaboration with senior medical clinicians and been tested across a wide variety of demographics.
• API: No
• Customisation available: Yes
• Description of customisation: Every aspect of Direcht Wards can be customised including:; ; User Roles ; Access Levels ; Patient Pathways ; Wards; Patient Alert Thresholds ; Escalations; ; Users with Admin Access are able to implement changes accordingly

Scaling

• Independence of resources: Direcht Systems provide both vertical and horizontal scaling. The system has been designed to manage large volumes of patient transactions in an efficient manner. The use of ISO13606 as the underlying architecture provide the flexibility to scale and adopt.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a series of metrics based on data available. However the appointed user admin can define metrics they wish to view through the reporting tools included in the software.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data is stored in a way that demographic data and clinical data are stored in different set of tables. They are only linked at run-time with the two factor authentication.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The Direcht systems provide an out of box reporting tools accessible via its web version which can be exported to Microsoft Excel for further analysis. We work with trusts to help define data the requirement and the standards used for export. This is our data extraction services for customers wishing to analyse more complex criteria. We also provide a data analytics service with can be purchased separately.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Application availability 98% with a threshold of 96%. Infrastructure downtime or other incidents within Force Majeur, planned or unplanned, is excluded from this calculation.
• Approach to resilience: Available on request. Resilience provided by underlying hosting platform.
• Outage reporting: E-mail alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User Defined Access
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Sidqam Ltd is committed to ensuring security governance is given the highest level of importance. We have consultants who have worked in the security and information governance domain and are helping us to achieve the ISO/IEC 27001 certification.
• Information security policies and processes: Our Information Security management System is used as a tool to assist us to identify and comply with business and legal/regulatory requirement and contractual security obligations. All Procedures are reviewed once a year to make sure they comply. All staff are required to comply with our information security guidelines.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes services are aligned to ITIL. All build and configuration assets are version controlled using source control. All changes are peer reviewed by at least two others and UAT performed before being merged into the base codebase.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We do in-house penetration testing. Any known vulnerabilities should be patched within 24 hours. In addition we have robust vulnerability management processes in place within Microsoft Azure to identify, triage, and mitigate vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Realtime monitoring is in place to monitor potential compromises. Microsoft Azure communicates any data breach if it becomes aware of such. Escalation processes are in place once any compromise is identified. The degree of compromise will determine resource allocation and urgency of response. In most cases any compromise will be addressed immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Customers can phone or email with incidents. We use an incident management tool (Zoho) that has built-in reporting. In addition we also have procedures for - Conducting risk assessments for discovered security incidents. - Notify clients in the event a security incident occurs. - Revising our annual Security Risk Analysis and Risk Management Plan as necessary.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Fighting climate change; ; We strongly encourage our staff to prioritize consideration when traveling for work. Additionally, whenever feasible, we opt for remote client meetings. Our company policy emphasizes an 'online first' approach.

Pricing

• Price: £7 to £10 a licence a week
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at direcht@sidqam.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.