SOFTCAT PLC
Dogma Microsoft CRM Implementation
Dogma provide a Health Check on your platform taking into consideration the following: Product Roadmap, Supportability, Usability, Future proofing, License review, Secuity and Compliance review, Integration review, Standard set up ; Process review, User set up review. Recommendations on next steps to help reduce cost and increase efficiency .
Features
- Reduce costs, future proof your solution, better user adoption,
Benefits
- Reduce costs, future proof your solution, better user adoption,
Pricing
£850 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at psitq@softcat.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 6 1 4 0 2 6 7 4 6 9 4 1 9 0
Contact
SOFTCAT PLC
Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Face to face end user, admin training and process training and train the trainer- + back up material
- Training is tied to specific services
- Yes
- Services the training service works with
- Software Services
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of the health check
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
- CRM implementation security check
- Certified security testers
- Yes
- Security testing certifications
- Other
- Other security testing certifications
- Please ask
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
-
1. Assessing needs: Understanding client requirements and recommending suitable cloud solutions.
2. Planning: Designing an implementation roadmap, including migration strategy and timelines.
3. Deployment: Configuring and deploying cloud services according to best practices.
4. Integration: Integrating cloud services with existing systems and applications for seamless operation.
5. Training: Providing training and support to ensure client teams can effectively utilize cloud solutions.
6. Optimization: Monitoring performance, identifying optimization opportunities, and implementing enhancements.
7. Support: Offering ongoing technical support and troubleshooting to address issues and ensure smooth operation.
8. Security: Implementing robust security measures to safeguard data and comply with regulations.
9. Scalability: Designing solutions that can scale with the client's business needs.
10. Collaboration: Working closely with the client to align cloud solutions with their business objectives and drive success.
Service scope
- Service constraints
- Remote support Only
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Critical: (causing complete service interruption or critical functionality inaccessible) within 1 hour during their support hours.
Moderate: 2-hour response time for moderate issues (critical functionality or network access degraded/unusable with no acceptable alternative).
Normal: (non-critical functionality unusable but with a workaround available) target response time is 4 hours.
Low: (application or personal procedure unusable with a workaround or fix available) no SLA response time.
For Issues Requiring ISV Escalation:
Critical: If the issue requires escalation to a third-party Independent Software Vendor (ISV), within 12 hours.
Moderate: 24-hour response time.
Normal: within 36 hours.
Low: no listed SLA - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- N/A
- Web chat accessibility testing
-
Web chat is supported
for people with visual or cognitive impairments who use a screen reader program such as Windows Narrator, JAWS, or NVDA with Microsoft 365 products" - Support levels
- P1 , P2 etc
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Dogma
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Provided on request
- ISO/IEC 27001 accreditation date
- Provided on request
- What the ISO/IEC 27001 doesn’t cover
- Provided on request
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.
We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.
We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.
At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.
In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.Tackling economic inequality
As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.
We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.
We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.
We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.
For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.
We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.
Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.Equal opportunity
Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.
Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.
Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.
Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.
Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.Wellbeing
At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.
Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.
Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.
Pricing
- Price
- £850 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at psitq@softcat.com.
Tell them what format you need. It will help if you say what assistive technology you use.