DATAQUEST GROUP LIMITED
Patch Management as a Service (PMaaS)
Vulnerability Management patching is designed to proactively update and secure vendor platforms and applications. It is a hybrid service between automation and manual services that delivers software patches and fixes across Wintel, Middleware, Microsoft, Oracle, Redhat unix 3rd party platforms. Microsoft Vulnerability Management, Qualys Vulnerability Management
Features
- Continuous monitoring of patch sources and real-time notification from ISVs
- Testing and deployment of patches prior to deployment
- Agreed release schedule to Test, Dev and Prod environments
- Analysis and recommendations for monthly patch cycles
- Reporting at the end of each patching cycle
Benefits
- Ensures security through automated and manual patching
- Improves security posture, month on month
- Customised release schedule that meets your organisation’s requirements
- Removes the burden of onerous and resource intensive activities
- Representation on your organisation’s Change Advisory Board if required
- Reduce security management costs
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mlyons@dqgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 6 1 5 6 2 1 1 0 8 4 8 7 2 9
Contact
DATAQUEST GROUP LIMITED
Michael Lyons
Telephone: 07799894781
Email: mlyons@dqgroup.com
About your service
- Service categories
-
Cloud Support Services
Security Services
- Security strategy
- Security risk management
- Security design
- Security incident management
- Security audit services
- Security quality assurance (QA) and testing
- Other
Service scope
- Service constraints
-
Patching can be applied to all applications and devices that are either on our or the buyers HCL, SCL and furthermore directly to the customers platforms and applications
We will require access to all devices/applications to be patched
User support
- Email or online ticketing support
- Yes
- Support response times
-
Dataquest Normal Business Hours are defined as:
Monday to Friday 08:00 to 18:00 excluding public holidays.
Dataquest has 4 Incident SLAs:
Priority 1 - High impacting incident - response within 1 hour
Priority 2 - Moderate to high impacting incident - response within 2 hours
Priority 3 - Low to moderate impacting incident - response within 4 hours
Priority 4 - Very low impacting incident or service/information request - response within 5 working days. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AAA
- Web chat accessibility testing
- None
- Support levels
-
Dataquest provide 1st and 2nd line technical support over the telephone, through our service desk, and our remote management tool . This is a paid for service see rate card for Pro-Active or Reactive support.
A call is recorded, triaged, as an Incident, Request or Change, in Depending on the contract that is entered into the support desk is available 24x7x365 or during Normal business hours.
Dataquest Normal Business Hours are defined as:
Monday to Friday 08:00 to 18:00 excluding public holidays.
Dataquest has 4 Incident SLAs:
Priority 1 - High impacting incident - response within 1 hour
Priority 2 - Moderate to high impacting incident - response within 2 hours
Priority 3 - Low to moderate impacting incident - response within 4 hours
Priority 4 - Very low impacting incident or service/information request - response within 5 working days.
Each Customer has a Customer Excellence Manager who manages the relationship through regular Teams or face to face meetings. Furthermore the Customer will have access to a technical account manager or cloud support engineer, if required. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £375.00 | |
| Associate business architect | £1,500.00 | |
| Business architect | £1,100.00 | |
| Lead business architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,100.00 | |
| Technical architect | £975.00 | |
| Senior technical architect | £1,000.00 | |
| Lead technical architect | £1,100.00 | |
| Principal technical architect | £1,500.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £375.00 | |
| IT service manager | £650.00 | |
| Senior IT service manager | £850.00 | |
| Head of IT service management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £475.00 | |
| Senior service desk analyst | £850.00 | |
| Service desk manager | £975.00 | |
| Head of service desk | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £475.00 | |
| Service transition manager | £1,100.00 | |
| Lead service transition manager | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Monday 23 June 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Wednesday 24 December 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 5ba31597-0b17-45d6-9b70-40bd8742891e
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 7fcd2286-5145-46c3-9c6d-9b77a37b1340
- Other security certifications
- Yes
- Any other security certifications
-
- Waste Carrier Licence
- Safe Contractor Approved
- Data Protection Registration
- SafePQQ Verified Business
- ISO 14001
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mlyons@dqgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.