Softcat Limited

Island - Enterprise Browser

Island is an Enterprise Browser that provides policy control over every facet of a user’s interaction with a web application giving you limitless visibility, control and compliance with your most critical applications. Island can serve as the platform for the future of productive and secured work.

Features

• Enterprise Browser
• Zero Trust Network Access
• Secure Browser
• Cloud Access Security Broker
• Secure Web Gateway
• Realtime Reporting
• Remote Access
• Data Loss Prevention
• Password Management

Benefits

• Faster browsing experience
• Control every aspect of how a web app works
• Realtime reporting and visibility into app usage
• Enforce granular data loss prevention across all apps
• Access internal applications without VPN
• Lower Total Cost of Ownership and Improved User Experience
• Control access from Unmanaged Devices without an agent
• Deliver true BYOD without worries
• Prevent sensitive data from leaving apps without complicated policy

£150 a user a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

661596834169927

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No significant constraints across the platform, planned outages are notified via our status page, but the browser functionality is not reliant on our cloud.
• System requirements:
  • Windows
  • MacOS
  • Linux
  • IOS
  • Android
  • ChromeOS
  • IGEL
  • Unicon eLux

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Island is a global company with teams in different countries, and for all “High” and “Critical” issues Island support team is available 365x24x7 and will respond promptly when required.; ; We aim to respond to issues in the following timescales:; ; Priority 1: Response within 30 minutes or live contact; Priority 2: Response within 2 hours; Priority 3: Response within 1 business day; Priority 4: Response within 2 business days
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Island provides full assistance to our customers to get up and running, free of charge. Our team will work with you to PoC the platform which includes defining basic policies to meet your requirements. If you decide to move forward and purchase, then this tenant is rolled forward into production and you simply need to deploy browsers and continue working with the platform. The Island team stay with you every step of the way, helping you build policy, solve new problems and issues. We can integrate with your operations team however you need - email, Slack, Teams, etc. and will be available when you need us. All this includes training and ongoing coaching, etc.; ; In addition, if you need managed services, Island, or our partners are happy to provide these at extra cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Should the customer require it, Island can provide data exports if needed. In most cases this is transient log data though, and shouldn't be required. Customers can send their logs to Amazon S3, Snowflake, Azure Blob Storage or any SIEM of their choice during their contract with Island, meaning an export should not be required.
• End-of-contract process: When a customer contract ends and is not renewed or at the completion of a PoC without purchase, the customers Island tenant will be deleted at a time agreed with the customer. This will then trigger a 90 day window where data will age out of the system. If customers require a faster removal option, we can support this if necessary.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Core functionality is the same across mobile and desktop platforms. Where features are not supported on mobile OSes, they are not available. On iOS we can only audit screenshots, as opposed to blocking.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Island Management Console provides administrators with the ability to customise all aspects of the browser used by their end users, along with applying controls and restrictions to the applications they are accessing through that browser. The Management Console also provides the ability to manage integratations (such as IDP, SIEM, etc.) as well as manage admins and user accounts within the platform. All functions of the Management Console are also available via an API.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Island has been extensively tested to WCAG 2.1 AA by Accessibility Partners, our VPAT's are available upon request. ; ; Assistive technology products used as part of testing included Freedom Scientific JAWS 2023, NVDA 2023.2, Freedom Scientific ZoomText 2020, The Paciello Group’s Colour Contrast Analyser 2.5, Microsoft Windows accessibility features, and keyboard-only control. ; ; Testing was performed with this assistive technology on Chrome and Firefox on Windows 10.
• API: Yes
• What users can and can't do using the API: The Island API supports all the key features of the Island Management Console, including the ability to create, read, update and delete policy, policy elements (such as URL lists), users, browser configuration policies, etc. The API also gives the ability to export logs from the service, so that they can be consumed by a SIEM or other platform.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Island provides you with powerful customisation features, which include browser branding, colour, fully customisable homepages for users, along with the ability to control all aspects of the browser configuration and decide how applications function inside the browser (copy and paste restrictions, enforce multifactor authentication, redact sensitive data to name a couple). In most cases, the Island administrators will customise all of this for the organisation, and the users will be provided with an organisational browser to use. Users may still have control over the appearance of their browser homepage, layout of application tiles, etc.

Scaling

• Independence of resources: The Island Management console is built on a scalable architecture that can flex based on demand. The Island Browser itself is installed on each local system and is not constrained by demand from any other user. The browser is not reliant on our cloud to perform its actions, so is not impacted by other users traffic.

Analytics

• Service usage metrics: Yes
• Metrics types: Island provides you with full visibility into all actions taken within the application being accessed via the browser, not only does this include traditional metrics like navigation, URL's visited, etc. but we can also show you where the user clicked in an application, with screenshots and even record keystrokes if required.; ; Island Digital Experience also gives you full visibility into the end users experience of a website, allowing you to see how quickly an app is performing, or whether a specific network or the users device itself is impacting performance for your users.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Island

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All Island customer data is stored in Amazon Web Services and encrypted at rest using AES-256 encryption within their platform.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Administrators have the ability to schedule and export data using predefined and custom reports. In addition, the Island APIs provide direct programmatical access to data and metrics.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability target is 99.9% or above. Detailed information is available in our SLA Documentation, available on request.
• Approach to resilience: The Island management platform is hosted globally on Amazon Web Services, providing us with the ability to failover our management systems should it be required. The Island browser itself does not require the management platform in order to enforce policy and will continue to work with existing policy in the event of an outage.
• Outage reporting: Public status page available at https://status.island.io. Email alerts are also available

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All logical access including remote access to the Island production platform requires unique individual user accounts with multi-factor authentication through our Okta authentication platform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2 Type 2
• Information security policies and processes: Island maintains a comprehensive set of Information Security policies, endorsed and approved by our senior management. These policies are readily accessible to all our employees internally.; ; As part of our Security Awareness policy, we mandate that these documents are thoroughly reviewed by our employees upon their onboarding and annually thereafter. For further insights into our specific control activities, Island's SOC 2 reports offer detailed information.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Island employs a documented software development lifecycle and change management program. This program leverages a management-approved change management system, ensuring optimal efficiency and control. The system's details are effectively communicated to all relevant parties, and a dedicated owner oversees it. This owner is responsible for maintaining and reviewing the policy annually, at the very least, ensuring its continued relevance and effectiveness.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Island has implemented a comprehensive patch and vulnerability management process that is well documented to ensure optimal security of our platform. This process is bolstered by an automated configuration management solution designed to facilitate the efficient deployment of new patches as needed. Island defines a remediation time goal for every vulnerability based on its severity categorization:; ; Critical - Immediate effort until resolution; High - 30 days; Medium - 90 days; Low - determined by security
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Island maintains robust incident management procedures and communication protocols to ensure prompt client notification in case of a breach. Our proactive approach includes continuous platform scanning, monitoring, and regular penetration testing conducted by us, our clients, and their affiliates. In the event of an incident, we guarantee communication within 48 hours, with some clients receiving more tailored commitments. Proudly, Island has a clean record with no data breaches or incidents to date.
• Incident management type: Supplier-defined controls
• Incident management approach: Island has established a comprehensive incident response policy and plan. All incidents are systematically triaged and addressed as per our documented procedures. Our employees are equipped with clear guidelines for reporting potential security breaches to our dedicated Security and Privacy teams. In the event of an incident, authorized personnel promptly generate a detailed report. Subsequently, corrective measures are implemented in strict adherence to our defined policies and procedures, ensuring the utmost security and privacy.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £150 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.