Somerford Associates Limited

OneSpan Sign - Electronic Signature, eSign, Digital Signature, Digital Agreements

OneSpan Sign allows to securely, view, approve, automate and eSign documents and forms using digital signatures in accordance with Trust Services and Electronic Identification (eIDAS). The platform is offered as ‘out-of-the-box’ application and as a tool for application developers to rapidly integrate e-signature functionality.

Features

• Ease to use from any device, Web and Mobile
• Enforceable signing workflow, multiple authentication, signature methods, data capture
• Optimised and responsive for all devices
• Extensive white labelling. Users see your brand throughout the process
• Advanced Security, documents tamper-evident sealed per signer
• At 2 level audit trails: Signed Document & Summary
• Use out-of-box WebUI, drag-and-drop, templates and forms
• Simple, modern RESTful API's
• Hosted on redundant and resilient cloud infrastructures, deliver 99.9% uptime
• Flexible authentication/identification of signers including IDV

Benefits

• Avoid business processes falling to paper when signatures are required
• Visibility over the overall process with real-time status feedback
• Improve compliance, records visibility, eliminate Not In Good Order
• Improve experience for all users (senders, signers, developers, auditors, legal).
• Mobile support for obtaining / e-signing documents on the go
• Flexible solution for both internal use and external use cases
• Scalable platform–without compromising performance or security
• Increased automation in your workflows by adding e-signatures
• Increase completion rates and reduce friction with white-labelling capability

£2.25 a transaction a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

661622078366670

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Pre-built connector to application such as Microsoft Sharepoint, Microsoft Office, Microsoft Dynamics CRM, SalesForce, SalesForce CPQ, Box, Nintex Workflow, Drawloop, Open Text Exstream, Selected IBM solutions. Laser Fiche, Pega Systems, selected Oracle Solution.; Can be integrated into any web and mobile application or core systems.
• Cloud deployment model: Public cloud
• Service constraints: 99.9% availability
• System requirements: Fully browser based experience requiring no software installation on client

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Very easy and intuitive to use and comes complete with walk thorough visual indication of next steps. Full online documentation and video's available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Documents, data and evidence may be extracted via the API - most of our customers will do this on a rolling basis.
• End-of-contract process: Service agreement typically stipulates that the customer is given a reasonable amount of time (months) to retrieve any data they require.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design, for small form devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Onespan Sign WebUI is built using the Onespan Sign API. ; The service OneSpan Sign provides a complete Electronic Signature Process Management platform for the Web, including preparing, distributing, reviewing, signing, and downloading documents. OneSpan Sign Application is the product's front end. Users, administrators, and integrators can interact with the Application using its GUI. Find more information https://community.onespan.com/documentation/onespan-sign/guides/quick-start-guides/user/product-overview?origin=docsesignlive#Architec
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Tests done with widely used screen reader (JAWS); Confirm tags found in source documents remain available throughout e-signature process; Tests done with OS-provided assistive tools, e.g. zooming, high contrast color scheme
• API: Yes
• What users can and can't do using the API: ESignLive WebUI is built using the eSignLive API therefore all operations are accessible via the API. Additionally, extra features are available via the API that have not yet been implemented in the WebUI.; https://community.onespan.com/products/onespan-sign/sandbox
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Complete customisation white labelling (branding). ; Extensive configuration of UI. ; Event notification service. ; Out-of-box usage or full integration using prebuilt connectors or API.

Scaling

• Independence of resources: Platform used has service elasticity. Additional resource such as CPU, RAM may be "dialed in" as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of transactions, documents, signers and status. Elapsed timing between actions of the signing process.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: OneSpan

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In compliance with SOC2
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Documents, data and evidence may be extracted via the API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • PDF
  • DOCX
  • Any format printable via Windows using OneSpan Sign print Driver.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: IP ranges, whitelisting and blacklisting
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Strong 2FA access required

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Load is balanced between multiple nodes at every level: user interface, business logic & data;; Redundant power sources; Redundant connections to the Internet; Data is replicated in real time to geographically separate disaster recovery environment
• Outage reporting: Publically available Trust Centre (https://trust.onespan.com/) and customer notifications of any disruptions to service.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Questions & Answers, Knowledge Based Authentication, SMS code; ; There are 2 main user types that access the service:; SENDERS: Logon to the OneSpan Sign service to create, send and sign document packages. ; SIGNERS: Notified by OneSpan Sign, use prescribed authentication step before viewing and eSigning documents.; ; OneSpan Sign Authentication can be handled by any Identity Provider supporting SAML 2.0
• Access restrictions in management interfaces and support channels: No access to management interfaces outside of OneSpan Sign employees
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: 19/05/2023
• What the ISO/IEC 27001 doesn’t cover: .
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • ISO/IEC 27001:2013
  • ISO/IEC 27017:2015
  • ISO/IEC 27018:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: In compliance with SOC2
• Information security policies and processes: Onespan Sign has a comprehensive set of security policies and standards that includes a Corporate Information Security Policy, approved by Senior Management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Internally developed Change Management Standard and Change Management Process.; Requests For Changes (RFCs) require formal Change Advisory Board (CAB) approval. CAB analysis and decisions are documented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Information Security Director is responsible for ensuring that monitoring for vulnerabilities and threats; against the organization. Vulnerability assessments are to be performed on a weekly basis. Vulnerabilities are ranked (none to critical) and re-mediated accordingly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Internally developed Monitoring and logging standard. Additional measures implemented to comply with the requirements of Health Insurance Portability and Accountability Act (HIPAA).; All administrative accesses to the system are logged, as well as all Database accesses. Host intrusion detection systems are also in place on all hosts. Events are correlated centrally using a Security Incident and Events Management (SIEM) system. Reports are reviewed daily, and thresholds are set for alarms to be sent to 24/7 support personnel.
• Incident management type: Supplier-defined controls
• Incident management approach: The Information Security Incident Response Team (ISIRT) is responsible for receiving and responding to computer security incident reports and activity. Once an event has been classified as an incident, the ISIRT assesses, contains and eradicates the source of the incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ As an organisation that works closely with the public sector.

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

  Tackling economic inequality

  Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * 47% of our staff joined us as junior.; * 17 of our team have joined us as apprentices or graduated from our in house technical academy; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and reskill leavers from the Armed Forces. So far, 18 staff have joined us in this way;; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

  Equal opportunity

  Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

  Wellbeing

  Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work.

Pricing

• Price: £2.25 a transaction a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our Developer test version is free; https://www.onespan.com/products/esignature/sandbox
• Link to free trial: https://www.onespan.com/products/esignature/sandbox

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.