Health Call

MyHealthCall Patient Engagement Portal (PEP)

MyHealthCall PEP streamlines patient communication, reduces administrative burden, and improve patient experience. It integrates seamlessly with the NHS App, providing patients with a single, secure point of access to manage secondary care appointments, correspondence, forms, clinical information and more. Integrated into the NHS App and all EPR and PAS systems.

Features

• Seamlessly integrated with the NHS App
• Integrated with all EPR, PAS and diagnostic systems
• Automated booking confirmations, updates and appointment reminders
• Configurable SMS and email notifications
• Broadcast messaging to all patients or specific cohorts
• Custom forms linked to appointments within the NHS App
• Integration with Hybrid Mail providers
• Comprehensive activity reporting
• Digital PIFU pathway surfaced through NHS App
• Surface correspondence, leaflets and test results within the NHS App

Benefits

• Cost savings from reduced paper letters, leaflets and postage
• Reduced DNAs and greater clinic utilisation
• Increased traffic through the NHS App
• A single digital front door
• No additional mark-up on NHS App notifications, emails or SMS
• Supports the delivery of Net Zero targets
• Integrates with PAS and Radiology systems
• Improved patient experience and more timely communication
• Clear visibility of appointment notification status (read, cancelled, change requested)
• Easily deployable within 8 weeks

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@healthcallsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

661878188565591

Contact

Claire Graham
01916073615
enquiries@healthcallsolutions.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Health Call’s PEP extends the capabilities of existing NHS digital services, including the NHS App, NHS Login, and Trust EPR and PAS systems. It enhances these platforms by providing patient engagement, appointment management, digital communications and reporting, integrating seamlessly with existing Trust workflows and infrastructure without replacing core clinical systems.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • A modern web browser for access to the Management Portal
  • Standard internet connectivity to access the NHS App
  • IOS: Current and previous version supported
  • Android: Current and previous version supported
  • No additional local software installation or on‑premise infrastructure is required

User support

• Email or online ticketing support: Yes
• Support response times: The Service Desk provides live telephone support Monday–Friday, 09:00–17:00, with 24/7 access to the online portal for incident logging and updates. Over 95% of calls are answered within 90 seconds. Incidents follow defined priority levels: Priority 1 acknowledged within 30 minutes, Priority 2 within 1 hour, Priority 3 within 8 business hours, and Priority 4 managed through routine scheduling. Service Requests receive an initial communication within 4 business hours. Governance channels (monthly, quarterly and ad‑hoc) ensure structured escalation and performance review. Enhanced 24/7/365 live support is available on request at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a structured, ITIL‑aligned support service through a central Service Desk. Live telephone support is available Monday–Friday (09:00–17:00), with 24/7 access to the online portal for incident logging and updates. Over 95% of inbound calls are answered within 90 seconds, ensuring rapid access to assistance. Incidents are managed using four priority levels:; ; Priority 1 (Critical): Acknowledged within 30 minutes; Priority 2 (High): Acknowledged within 1 hour; Priority 3 (Standard): Acknowledged within 8 business hours; Priority 4 (Low): Managed through routine scheduling; ; Service Requests receive an initial communication within 4 business hours. All incidents, requests and enquiries follow defined workflows for Incident Management, Problem Management and Service Request fulfilment. Governance channels (monthly, quarterly and ad‑hoc) provide structured routes for raising queries, reviewing performance and agreeing improvement actions.; ; Support Costs; All standard support levels, including incident handling, service request fulfilment, reporting and governance activities, are included within the contracted service. Enhanced 24/7/365 live support can be provided upon request and is available at additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our support is tailored to the needs of each organisation. Training can be provided remotely or onsite. A dedicated project manager is assigned for the duration of implementation. The following is included as standard:; ; * Project implementation management; * Project plan; * Structured governance; * RAID Management; * Product user guide; * Test evidence and release notes for future releases; * DCB0129 and support with DCB0160; * Operations readiness plannig; * Post go live support; ; Additional training can be provided at additional cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can request the extraction of their data at the end of the contract by contacting Health Call through support desk request. Data extraction is managed by Health Call as part of the contract offboarding process.; Upon request, Health Call will securely export customer data and transfer it to a system or storage location nominated by the customer, using agreed secure transfer methods. The format and method of transfer are agreed with the customer to ensure the data is usable and compatible with their receiving systems.; ; Data extraction and transfer are carried out in line with NHS standards, contractual obligations, and applicable data protection legislation. Health Call works with customers to validate the successful transfer of data before completing the offboarding process.; Following confirmation that data has been successfully returned, all remaining customer data held by Health Call is securely deleted or destroyed in accordance with contractual terms and information governance requirements. Health Call does not retain customer data beyond the end of the contract unless explicitly instructed in writing by the customer.
• End-of-contract process: At the end of the contract, Health Call manages a controlled offboarding process in line with NHS standards, contractual obligations, and data protection legislation.; Contract closure activities include service termination, completion of agreed offboarding steps, and confirmation that all contractual obligations have been met. Health Call works with the customer to ensure an orderly conclusion of the service and a smooth transition where required.; ; The price of the contract includes access to the solution for the agreed term, initial setup and configuration, ongoing hosting, maintenance, regular updates and enhancements, and standard remote support delivered via email and the online support portal. Service management and reporting activities are included where defined within the contract.; Additional costs may apply for services outside the standard contract scope. These may include bespoke development or configuration, additional training, integrations with third-party systems, or other customer-specific requirements. Any additional services and associated costs are agreed in advance and documented through formal change control processes.; ; Following contract closure, Health Call ensures that customer data is handled in accordance with contractual terms and information governance requirements.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Patient Engagement Portal provides the same core functionality on both mobile and desktop, with a consistent user experience across devices. All features, forms, messaging and appointment interactions are accessible through any modern web browser.; The only functional difference is that users accessing the PEP through the NHS App on a mobile device can receive NHS App push notifications, whereas users accessing the service via a desktop browser do not receive these notifications. Aside from this, there are no material differences in capability, content or performance between mobile and desktop access.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Patient Engagement Portal is accessed primarily through the NHS App, where patients can view appointments, complete forms and receive messages. Where required, Trusts can also enable direct web access for patients via a secure browser‑based interface.; NHS organisation users access the service through a separate browser‑based Management Portal, which provides operational views, audit logs and pathway management tools based on user roles and permissions.; System‑to‑system integration is supported through HL7 messaging, enabling seamless exchange of appointment, demographic and workflow data with Trust clinical and administrative systems.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The Patient Engagement Portal is accessed by patients primarily through the NHS App, which provides the underlying user interface, accessibility features and assistive technology support. As a result, interface testing with users of assistive technologies (such as screen readers, voice control and magnification tools) is carried out by NHS England as part of the NHS App’s established accessibility and usability assurance processes.; Health Call ensures that all PEP content surfaced within the NHS App follows accessibility best practice, including clear structure, readable text, and compatibility with assistive technologies. For browser‑based access, the PEP is developed in line with WCAG 2.2 AA principles and tested using standard accessibility tools to support screen readers and keyboard navigation. However, the primary accessibility testing for end‑user interaction is delivered through the NHS App’s assured framework.
• API: Yes
• What users can and can't do using the API: Health Call’s APIs provide a secure connection between the Patient Engagement Portal (PEP) and Trust systems, enabling the exchange of appointment and patient‑related data. Trusts typically invoke the API to send appointment information into the PEP, ensuring that patients see accurate and up‑to‑date details when accessing the service. The APIs follow RESTful Web API principles and in certain areas are an alternative to HL7 integrations.; Trusts can also retrieve data via the API where deeper integration is required. This includes asynchronous patient‑initiated requests, such as changes or cancellations, which can be pulled into local booking systems. Additional engagement data—such as whether a patient has opened their digital appointment letter in the NHS App or set paperless preferences—can also be retrieved and incorporated into Trust print, dispatch or workflow processes.; The API is designed for operational data exchange rather than full configuration of the PEP. Users cannot create forms, alter workflows, modify user permissions or change interface elements through the API. These functions remain controlled through the Management Portal or FormFinity to maintain clinical safety, governance and service integrity.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Health Call’s Patient Engagement Portal (PEP) offers a range of configuration and customisation options that allow Trusts to tailor the service to their pathways, workflows and local requirements. Trusts can customise operational elements of the PEP, including user roles and permissions, notification templates, appointment‑related messaging, and pathway‑specific content. Further customisation is delivered through FormFinity, which enables Trusts to design, adapt and deploy digital forms, assessments and patient questionnaires without development work. This includes custom fields, branching logic, validation rules, patient messaging and pathway‑specific workflows.; ; The eMeet & Greet module can also be configured to reflect local clinic‑specific messaging, queue management rules and branding elements aligned to Trust preferences.; ; Beyond these modules, Reporting dashboards can be filtered and adapted locally through Power BI to support Trust‑specific monitoring and analysis

Scaling

• Independence of resources: Our platform is hosted on Azure data centres, which allows for use of multiple servers in different locations and so safeguards against outage/ service disruption in one centre.; ; Regular performance testing is carried out as part of the release process.

Analytics

• Service usage metrics: Yes
• Metrics types: Health Call provides daily analytics and reporting through Power BI, giving NHS Trusts visibility of service usage and patient engagement. Reporting includes:; ; • Notification metrics across SMS, digital letters and email; ; • Total appointments surfaced in the PEP, with attendance status; ; • Patient registrations and de‑registrations; ; • Demographic completeness, such as mobile and email coverage; ; • Patient‑initiated actions, including change requests, cancellations and RSVPs; ; • Paperless preference adoption; ; • Usage of shared assets and patient instructions; ; • Department‑level filtering for local operational insight; ; Health Call also meets NHS England MI reporting requirements, ensuring Trusts receive standardised, nationally aligned management information.
• Reporting types: Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Our Cloud environment encrypts all data at rest by default using Transparent Data Encryption (TDE).; - Encryption is applied to:; - Database files (MDF/LDF); - Backups; - Transaction logs; - TempDB
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export operational data from the data warehouse via an in-product reporting facility. Users can refine the export criteria based on date range and field selections then export the data to a csv file for local analytics
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • HL7 standard via an integration engine.
  • FHIR standard via an integration engine

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: All communication between services is either done over Certificate encrypted TCP IP communication (in the case of HL7 Messages from trusts) or https using TLS 1.2. All data is encrypted in transit.

Availability and resilience

• Guaranteed availability: Health Call guarantees service availability in line with the service levels defined within the customer contract.; ; The service is provided on a 24x7x365 operational basis, with business support hours of 09:00–17:00 (UK time), Monday to Friday, excluding public holidays. Availability is measured during business support hours.; Health Call commits to a minimum service availability of 99.90% during business support hours, excluding agreed planned maintenance windows. Planned maintenance is communicated in advance in accordance with contractual arrangements.; ; Service availability is monitored, and performance is reported to customers as part of regular service management and reporting processes.; Where guaranteed availability levels are not met, this is managed in line with the contractual service level agreement. Any service credits, remediation actions, or contractual remedies are applied in accordance with the terms agreed with the customer. Health Call works collaboratively with customers to investigate incidents, identify root causes, and implement corrective actions to prevent recurrence.; Availability commitments, measurement methodology, exclusions, and remedies are fully defined within the Service Definition and customer contracts.
• Approach to resilience: Health Call’s solution is hosted in Microsoft Azure, leveraging cloud architecture and platform services designed for resilience, high availability, and fault tolerance. The service is configured to operate across Azure Availability Zones, ensuring that compute, storage, and network components are distributed to withstand datacentre-level failures without service interruption.; ; Resilience is achieved through multiple layers; ; Redundant infrastructure: Azure’s underlying infrastructure provides built-in redundancy for critical components, including networking, storage, and compute.; ; Automated failover: Services are configured to support automated failover within and across Availability Zones to minimise the impact of component or zone failure.; ; Data durability: Data services are configured with replication and backup mechanisms, ensuring data remains available and recoverable in the event of infrastructure issues.; ; Monitoring and alerting: The environment is continuously monitored, with proactive alerting and incident response processes to detect and address issues before they impact users.; ; Planned maintenance is scheduled with notice, and resilience is tested as part of change control and operational assurance activities. Detailed architectural documentation is available on request under appropriate confidentiality
• Outage reporting: Health Call has an established process for communicating service outages and significant service issues.; ; In the event of an outage, affected customers are notified via email alerts as soon as the issue is confirmed. Updates are provided by email at appropriate intervals until the service is restored, in line with incident severity and service management processes.; ; Health Call does not provide a public status dashboard or an outage reporting API. Outage communications are managed directly with customers to ensure clear, accurate, and relevant information is shared.; All incidents and outages are recorded and reviewed as part of ongoing service management and reporting activities.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to the PEP admin portal is restricted through role‑based access controls and multi‑factor authentication. Only authorized staff accounts can access management interfaces, with permissions limited to their operational role. Administrative functions are segregated from user‑facing services and monitored for unusual activity. Support channels are restricted to authenticated users via secure service desks, with all requests logged and audited. Remote access is encrypted and subject to least‑privilege principles, ensuring that only designated personnel can perform management or support actions.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: - Cyber Essentials Plus, providing independent assurance of technical controls; - NHS Data Security and Protection Toolkit (DSPT) requirements; - NHS England information governance and security standards; - Microsoft Azure security and compliance controls, aligned to NHS and UK cloud‑security best practice; - Internal security governance policies and risk management
• Information security policies and processes: Health Call has information security policies and processes in place to protect customer data and operate services securely, aligned to NHS information governance requirements.; ; Health Call is certified to Cyber Essentials Plus and completes the NHS Data Security and Protection Toolkit (DSPT) annually. These provide assurance that appropriate security controls are in place.; ; Security responsibilities and reporting lines are clearly defined, with processes for identifying, managing, and escalating security risks and incidents. Any security incidents are logged, investigated, and managed in line with agreed procedures.; ; Policies are shared with staff and supported through mandatory training and awareness activity. Compliance is monitored through regular review and security testing, including penetration testing.; ; The service is hosted within a secure Microsoft Azure environment, operating in line with NHS and cloud security best practice.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All infrastructure is provisioned using infrastructure as code. All deployments are immutable. All code releases are atomic and managed via a central deployment system. All configuration is managed via a central configuration management service with backing key vault for sensitive data.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All services are protected by Cloudflare WAF and DDOS protection. ; Software package vulnerability is performed as part of our build process.; Hotfix patches for security issues can be deployed within the day. ; Vulnerability index https://learn.microsoft.com/en-us/nuget/api/vulnerability-info
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All services are protected by Cloudflare WAF and DDOS protection, bot protection and exploit protection. ; We are notified about vulnerability changes from vulnerabilty indexes.; We can deploy hotfixes for vulnerability issues within the day.
• Incident management type: Supplier-defined controls
• Incident management approach: Identification: Detecting and reporting an incident through monitoring tools or user reports.; Logging: Documenting that their is a current incident; Mobilisation: Creating an incident teams chat, inviting relevant team members ; Logging: Start transcription of the incident call to aid in post-incident review; Investigation: Diagnosing the cause of the incident and assessing its impact.; Mitigation: Implementing temporary fixes to restore service; Resolution: Applying permanent fixes and verifying that the incident is fully resolved.; Post-Incident Review: Conducting a review to analyze the incident, its causes, and the effectiveness of the response. Document lessons learned and update processes as necessary.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3163167c-a738-48b7-8127-4930c587ea13
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7a2c12f8-8516-432e-8de3-549abc844bcc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@healthcallsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.