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PretaGov

AI Search on Your Own Documents and Data: Cited Answers, On-Premises Option, Setup and Support

Generative AI chatbot answering staff questions from your documents and data, including policies, case files and Power BI dashboards. It calculates figures, cites the source page and declines what it cannot answer. Runs on-premises with a local LLM if needed. Fixed-price pilot, then support. Trialled with a government oversight agency.

Features

  • Answers cite the source page for every response
  • Calculates figures from tables, spreadsheets and Power BI dashboards
  • Declines questions the source material cannot answer
  • Handles difficult PDFs, including tables spanning pages
  • Can run on-premises with a local AI model
  • Retrieval-augmented generation (RAG) built on open-source Onyx
  • Connects to SharePoint, websites and 40+ other sources
  • Permission-aware access with Onyx Enterprise licence
  • Multilingual answers from verified translated content
  • Fixed-price pilot with success measures agreed up front

Benefits

  • Staff find answers faster, with evidence attached
  • Answers stand up to review and assurance
  • Sensitive documents stay under your control
  • No lock-in: open-source platform, your data
  • Low-risk start with a fixed-price pilot
  • Same small team builds, supports and answers calls
  • No supplier access to your systems or data needed
  • Less time spent searching policies and case files

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@pretagov.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 6 1 8 9 7 4 1 5 4 3 8 9 1 3

Contact

PretaGov Virginia Choy
Telephone: 07985731861
Email: contact@pretagov.com

About the service

Service categories
  • Cloud Support Services
    • Set Up and Migration
      • Other
        • Other

Service scope

Service constraints
Support is primarily provided remotely during UK business hours. Access to customer environments may be required to investigate and resolve issues, subject to agreed security controls and permissions. Extended hours support can be provided by prior agreement where required.

User support

Email or online ticketing support
Yes
Support response times
Priority 1: Response within 1 hour during business hours. Out-of-hours Priority 1 support is available as an optional add-on service. Priority 2: Response within 4 business hours, during standard business hours only. Priority 3: Response within 7 business hours, during standard business hours only. Support is provided during standard business hours, excluding weekends and public holidays, unless otherwise agreed.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
Standard support (included) Included with the PretaGov SaaS subscription. Help desk support for troubleshooting, defects, and operational issues Issue submission via email or phone Support during standard business hours 24×7 system monitoring for outages with incident alerting Software updates and upgrades to the PretaForm platform Advice on configuration changes and custom development options Cost: Included in the PretaForm SaaS fee Named support contact: Access to cloud support engineers as required Maintenance service (included) Included with the PretaGov SaaS subscription. Ongoing platform health checks Performance tuning and optimisation Security updates and patching Preventative maintenance and operational reviews Cost: Included in the PretaGov SaaS fee Enhanced support (optional upgrade) Available as an additional service. Priority 1 support outside standard business hours 24×7 incident response for critical issues Cost: Priced separately based on service level and coverage Named support contact: Dedicated technical contact available if required Technical account management A technical account manager or dedicated cloud support engineer can be provided for larger or more complex deployments as an optional add-on service.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Government Digital and Data Roles

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £550.00 £400.00
Associate business architect £750.00 £550.00
Business architect £950.00 £700.00
Lead business architect £1,150.00 £850.00
Data architect
Role level UK Rate Offshore Rate
Data architect £900.00 £650.00
Senior data architect £1,050.00 £950.00
Chief data architect £1,250.00 £950.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £950.00 £650.00
Senior enterprise architect £1,100.00 £750.00
Lead enterprise architect £1,250.00 £950.00
Principal enterprise architect £1,400.00 £950.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £750.00 £550.00
Network architect £950.00 £650.00
Lead network architect £1,150.00 £800.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,050.00 £750.00
Lead security architect £1,250.00 £900.00
Principal security architect £1,450.00 £1,050.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £700.00 £500.00
Solution architect £900.00 £650.00
Senior solution architect £1,050.00 £750.00
Lead solution architect £1,200.00 £850.00
Principal solution architect £1,350.00 £950.00

Chief digital and data roles

Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,600.00 £1,150.00

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £750.00 £550.00
Senior business relationship manager £900.00 £650.00
Lead business relationship manager £1,050.00 £750.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £800.00 £600.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £650.00 £450.00
Senior business analyst £850.00 £600.00
Product manager
Role level UK Rate Offshore Rate
Product manager £900.00 £650.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £550.00 £400.00
Test engineer £650.00 £500.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £950.00 £700.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £650.00 £600.00
Senior frontend developer £850.00 £600.00
Software developer
Role level UK Rate Offshore Rate
Developer £700.00 £500.00
Senior developer £950.00 £700.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Senior accessibility specialist £1,050.00 £800.00
Graphic designer
Role level UK Rate Offshore Rate
Graphic designer £550.00 £400.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
54615493-2c4a-4d76-9cd1-1c5c373a7645
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@pretagov.com. Tell them what format you need. It will help if you say what assistive technology you use.