EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Finance (Oracle)

DXC Digital Finance and Procurement for Oracle Cloud implementation services utilize toolkits to aid automation, social collaboration, and real time access to information for high performing enterprises looking to modernize finance operations and streamline source-to-settle processes. Better analysis and insight into close cycles lead to collaborative decision making.

Features

• Management of ERP solutions throughout their lifecycle
• Design to build and delivery and ongoing maintenance and support
• Provision of the environment and platforms to optimise business processes
• Delivered via cloud or hosted in DXC UK-based data centre
• Migration and implementation of Oracle Financials
• Advisory services on upgrades and implementations to replace legacy applications
• Migration and implementation of Oracle Supply Chain
• Mobility services to provide mobile access to critical business processes
• Migration and implementation of Oracle Procurement Cloud

Benefits

• End-to-end estate management
• Experience to customise applications where required
• Rapid data migration in a move to the cloud
• Integrates with third party applications
• Replace legacy applications if non-Oracle applications can optimise your processes
• Delivery of service is aligned to the ITIL framework
• Accommodates all data classified at OFFICIAL, and OFFICIAL-SENSITIVE

£557.00 to £1,822.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

661971082175129

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Requirements vary with the situation in hand. Contact for advice.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Dependent on client SLA needs, DXC have multiple managed service support contracts available depending on client requirements. Oracle SaaS SLA's are agreed between the client and the SaaS software provider, DXC can provide assistance in these discussions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: As of January 23, 2020 and prior to any customizations many Oracle products are capable of providing comparable access to individuals with disabilities consistent with the applicable provisions of the Architectural and Transportation Barriers Compliance Board standards set out in 36 CFR Part 1194 (known as 'Section 508') effective as of June, 2001, or the Revised version in Appendix A (known as 'Revised Section 508') effective as of January, 2018, and the Web Content Accessibility Guidelines (WCAG) version 2.0 level AA as indicated below in parentheses by ‘Section 508’, 'Revised Section 508' and ‘WCAG 2.0’, respectively. Please note that such capabilities are subject to the dependencies, comments and exceptions (some of which may be significant, if any) noted on the applicable Voluntary Product Accessibility Templates (VPATs) (available at www.oracle.com/corporate/accessibility) for each Oracle product, when they are used in accordance with Oracle's associated documents and other written information, and provided that any assistive technologies and any other products used with them properly interoperate with them.; ; Please contact us for the full list of adaptable modules
• Onsite support: Yes, at extra cost
• Support levels: SLA to be agreed with customer. DXC offer a full range of managed support contracts to suit the clients requirements
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We supply a variety of training approaches, to be agreed with the customer
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word
  • PowerPoint
• End-of-contract data extraction: Options around data extraction are available on application and are specific to an organisations requirements, data security classifications and GDPR requirements.
• End-of-contract process: DXC's service is tailored, and as such details will differ.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Oracle SaaS functionality is designed to work seamlessly across multiple devices and multiple locations. Any differences such as page displays, resolutions or format would be specific to the modules being procured and would be clarified during the procurement process.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Oracle front end web interfaces
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: As of January 23, 2020 and prior to any customizations Oracle are capable of providing comparable access to individuals with disabilities consistent with the applicable provisions of the Architectural and Transportation Barriers Compliance Board standards set out in 36 CFR Part 1194 (known as 'Section 508') effective as of June, 2001, or the Revised version in Appendix A (known as 'Revised Section 508') effective as of January, 2018, and the Web Content Accessibility Guidelines (WCAG) version 2.0 level AA as indicated below in parentheses by ‘Section 508’, 'Revised Section 508' and ‘WCAG 2.0’, respectively. Please note that such capabilities are subject to the dependencies, comments and exceptions (some of which may be significant, if any) noted on the applicable Voluntary Product Accessibility Templates (VPATs) (available at www.oracle.com/corporate/accessibility) for each Oracle product, when they are used in accordance with Oracle's associated documents and other written information, and provided that any assistive technologies and any other products used with them properly interoperate with them.; ; Please contact us for the full list of adaptive modules.
• API: Yes
• What users can and can't do using the API: DXC and Oracle can implement, adapt or configure APIs to perform any integration requirements the client may have with regards service provision. These will either be unique to a specific requirement or be handled by Oracle's 'out of the box' connectors for common service provision and or third parties.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The main premise of SaaS services is to adopt not adapt. This is mainly due to the subscription service supplied under a SaaS license agreement. Every subscriber across the globe adopts the same core processes ensuring stability, lower costs and TCO and regular enhancements and upgrades via the quarterly system updates provided to all SaaS subscribers.

Scaling

• Independence of resources: Oracle Cloud and SaaS is a fully scalable solution that is not affect in performance terms by other users of the service

Analytics

• Service usage metrics: Yes
• Metrics types: Details available upon application
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle Cloud and SaaS ERP Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: DXC offer a number of different data extract, transform and load services depending on the client requirements and the nature of the data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Flat File
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • OCR
  • Flat File

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Details available upon application
• Approach to resilience: Details available upon application
• Outage reporting: Details available upon application

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Details available upon application
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/11/2016
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Details available upon application

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Details available upon application
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Details available upon application
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Details available upon application
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Details available upon application

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As a responsible business, with a commitment to environmental sustainability, we set and exceed ambitious environmental goals to mitigate our climate impacts. Some of these commitments include:; ; • Implementing a virtual-first business model to enable a remote workforce, thereby reducing our office footprint, employee commuting and business travel; • Pursuing efficiency programs for offices and data centres to reduce energy consumption; • Procuring renewable energy to reduce carbon emissions; • Reducing waste generation, increasing recycling and working with suppliers to minimise waste and harmful environmental impacts; • Promoting sustainability and resource efficiency within our supply chain; • Designing solutions and services to optimise their environmental performance; • Providing sustainable products and services to help customers achieve their environmental goals.; ; This past year, DXC Technology have run the following initiatives to drive our environmental goals.; ; Green Skills Week – Our STEM (Science, Technology, Engineering and Mathematics) ambassadors organised a virtual activity for Green Skills Week, teaching 50 young people how digital transformation is driving the Green Industrial Revolution, and giving them work experience in the technology industry. The Green Skills Week is an initiative that supports the Government’s Green Industrial Revolution, whilst tackling unemployment. ; ; Conservation Awareness – In 2021, our Lancashire office organised a series of virtual activities to mark the week of Earth day. Employees shared sustainability tips each day on our Facebook for Work platform, Workplace, and participated in a competition to ‘Build the Best Bug Hotel’ out of used, recyclable domestic materials, raising awareness for the concept of circular economy.; ; Awards; DXC Technology holds a Gold Award from EcoVadis for 2021, the world’s most trusted provider of business sustainability ratings. This places DXC in the top 5% of companies assessed by EcoVadis for environmental and sustainable procurement practices.
• Covid-19 recovery:

  Covid-19 recovery

  DXC Technology has implemented recommended COVID-19 Secure Requirements across our UK centres. These measures include: ; ; • Maximising ventilation and fresh air on site. This has been implemented by maximising natural ventilation – such as opening doors, windows and air vents when possible; • Implementing several measures to ensure two meters of social distance between staff on site. ; • Enhanced our site cleaning to reduce the chance of contact transmission.; • Our staff are committed to:; o Engaging and co-operating with the guidelines to ensure the controls are applied diligently; o Working from home – 90% of our UK workforce have a home-working arrangement, which has not only ensured the safety of our employees during the pandemic but also meant no material disruption to the delivery of vital services to our customers.; ; Supporting local Redundancies – Our DXC Erskine Technology campus hired over 70 local people who had experienced pandemic-related job loss, having worked in the hospitality industry, transport sector, and in Glasgow Airport. The new hires were retrained in end-to-end processes for rebuilding digital devices, enabling them to change their careers and move further into the IT industry. New hires were able to stay with DXC if they chose; while for some, DXC provided a temporary support net in a difficult time, and others it has been a positive, long-term career change.; ; Supporting Public Services - DXC also played a critical role in the continuity of vital public services, including providing the IT equipment and infrastructure underpinning the Nightingale Hospital in London and equipping the Government departments with the means to move large numbers of staff to home-working environments. DXC and its staff received wide-scale praise from Government for its vital role in supporting civil servants in unprecedented and difficult conditions.
• Tackling economic inequality:

  Tackling economic inequality

  STEM Learning Partnership; DXC Technology delivers its STEM initiatives in partnership with STEM Learning. DXC works with STEM Learning to find relevant, local opportunities for outreach across the UK, and continued to do this virtually throughout the pandemic. Through STEM Learning, it is possible for DXC to connect with any of up to 230,000 schools in the UK.; ; In 2021, DXC won the award for Most Inspirational North East Technology Employer North East STEM Awards. DXC Technology’s STEM Ambassadors were recognised for continuing to provide a variety of STEM activities online. Some of these activities include:; ; LGBTQ+ Diversity in STEM – DXC’s STEM ambassadors and our UK Pride Business Resource Group hosted a Lunch and Learn session on 23 June 2021 to mark Alan Turing’s birthday and commemorate the contributions he made to STEM and the LGBTQ+ community. The Lunch and Learn helped build awareness of the importance of LGBTQ+ figures in STEM.; ; STEM Role Models - STEM Ambassadors in DXC’s Early Careers programme created a video detailing their graduate and apprentice experiences in DXC as an IT company. The video was distributed in a virtual STEM pack to schools in the local Lancashire area to encourage young people to consider a career in STEM. The video helped make careers in STEM relatable by providing role models, ‘busting’ myths about working in the IT industry, and illustrating the diversity of career paths available.; ; Charity and Philanthropy ; Many of DXC's charitable activities in the UK are run by DXC's employees. With the support of our DXC Cares Programme, we foster a culture where people can contribute to what is important to them. Staff are also supported to volunteer, enabling a greater impact in local communities. The DXC Cares Programme facilities our culture of community and voluntary engagement.
• Equal opportunity:

  Equal opportunity

  Equal Opportunities Policy; DXC Technology Equal Opportunities policy makes it clear that all current and former employees, applicants, customers, suppliers and visitors at DXC must receive equal treatment and that unlawful discrimination based on protected characteristics is prohibited. The policy applies to recruitment, pay and conditions, training, appraisals, promotions, conduct at work, disciplinary and grievance procedures, and termination of employment. ; ; Mandatory Training ; DXC requires all UK employees to complete mandatory online Diversity & Equal Opportunities training.; ; Anti-Harassment and Bullying Policy; DXC’s Anti-Harassment and Bullying policy prohibits the harassment or bullying of DXC staff including consultants, contractors or agency workers as well as our customers. ; ; IDEAS Programme ; The IDEAS Programme promotes Inclusion, Diversity, Equity, Allyship and Storytelling across the business.; ; Employers Network for Equality & Inclusion (ENEI); In 2020, the ENEI helped DXC understand how to create an inclusive environment where diversity can thrive and develop our Diversity & Inclusion strategy.; ; Employee Resource Groups ; DXC's Employee Resource Groups (ERGs) are local, passionate employees who work alongside the ideas programme to raise awareness and foster change. ; ; The Dandelion Programme; The Dandelion Programme is DXC's initiative to recruit people from within the autism community.; ; Apprentices & Young People; DXC works with local colleges, universities and national training providers to hire apprentices into the UKI business. ; ; STEM Learning Partnership; DXC delivers its STEM initiatives in partnership with STEM Learning, the UK's largest provider of education and careers support in science, technology, engineering and mathematics. ; ; Awards ; In 2021, DXC received top score of 100 in the Disability Equality Index the third consecutive year. ; ; DXC won the 2021 Comparably Award for Best CEO for Diversity and was listed as one of Comparably’s 2021 Top Companies for Diversity.; ; DXC won the award for Most Inspirational North East Technology Employer at the 2021 North East STEM Awards.
• Wellbeing:

  Wellbeing

  DXC Technology Programmes; DXC Technology wellbeing initiatives in the UK and Ireland.; ; Mental Health First Aiders initiative and recognition platform ; DXC launched a Mental Health Support Programme across our UK and Ireland region, where DXC Mental Health First Aiders (MHFAs) provide additional wellbeing support to DXC's people. Similar to certified first aiders (whose focus is on physical health in the Workplace), MHFAs will focus on the mental wellbeing of our people by offering support to those experiencing issues related to their mental health and wellbeing.; ; Employee Assistance Programme ; The DXC Employee Assistance Programme (EAP) is a service designed for supporting the personal matters of our people, such as bereavement, family issues or tax support. The services are available 24/7, 365 days a year, and include counselling services, online CBT and critical incident support.; ; Support for Virtual First ; DXC provides resources and support to employees to ensure their wellbeing is fully supported whilst working from home. Examples of these resources are below. ; • Mindfulness Timeouts: Regular “Mindfulness Timeouts”; • DXC Gear: DXC’s internal Virtual First equipment provider. ; • DXC University: DXC’s internal learning platform. It provides a range of advice, from saying socially connected, being productive, and virtual etiquette. ; • Online Learning: DXC provides thousands of materials on wellbeing topics on DXC University, open and free to all employees. ; • Building Resilience in Your Personal and Professional Life: Helps enable learners to stay productive, positive and professional during crises such as pandemics. ; • DXC Remote Working Tips: is a handbook to help employees maintain their wellbeing whilst working remotely and work securely. ; ; Wellbeing Events; • Mental Resilience Session ; • Managing Anxiety Sessions; • Global Webcast: Building Care and Community Around Employee Mental Health; • Mental Health Workshop; • Alcohol Awareness Session

Pricing

• Price: £557.00 to £1,822.00 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.