Unisys Limited

Salesforce Managed Services

Our Salesforce Managed Services use a capability-driven approach to meet evolving business needs. Rooted in Salesforce's platform, we ensure ongoing management and optimisation. Leveraging advanced tools, we ensure reliability and cost-effectiveness. Security measures are seamlessly woven in, ensuring continuous improvement. Our strategy aligns with business goals for sustained prosperity.

Features

• Identify and address potential issues before they disrupt operations.
• Empower team with user support, troubleshooting assistance, best practice guidance.
• Tailor Salesforce environment to evolving needs with custom workflows, reports.
• Protect sensitive information and ensure regulatory compliance.
• Enhance system speed, responsiveness through performance assessments, bottleneck identification.
• Ensure data accuracy, integrity, and accessibility with data cleansing.
• Regularly evaluate Salesforce environment to identify opportunities for improvement.
• Receive guidance and recommendations on maximising Salesforce for business objectives.
• Identify cost-saving opportunities and maximise the value of your subscription.
• Gain access to a dedicated team of Salesforce professionals.

Benefits

• Proactive maintenance reduces disruptions and ensures optimal system health.
• Access a team of experienced professionals for ongoing guidance, troubleshooting.
• Regular environment evaluations lead to ongoing optimisation and feature enhancements.
• Cost-saving opportunities and efficient resource allocation.
• Robust security measures and adherence to regulations protect data.
• Current environment can easily adapt and grow alongside business needs.
• Receive expert advice on leveraging Salesforce to achieve business objectives.
• Managed services are customised to meet your unique requirements.
• Experts access allows you to focus on core business activities.
• User support, knowledge transfer, and best practice guidance.

£198 to £1,468 a unit a day

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudstore@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

662274954596440

Contact

Simon Arnold
+44(0)7808391153
cloudstore@unisys.com

Planning

• Planning service: Yes
• How the planning service works: We guide buyers through a comprehensive planning process for their cloud native application implementation:; ; COLLABORATIVE DISCOVERY: We work closely with buyer to understand their business goals, existing infrastructure, and desired functionalities for cloud native application.; ; NEEDS ASSESSMENT: Through in-depth discussions, we assess specific technical requirements, security considerations, and scalability needs.; ; CLOUD PLATFORM SELECTION: We leverage our expertise to recommend the optimal cloud platform (Azure, AWS) that best aligns with buyer's technical landscape and budget.; ; CLOUD NATIVE ARCHITECTURE DESIGN: Our experienced cloud architects design a secure, scalable, and cost-effective cloud native architecture tailored to buyer's applications.; ; IMPLEMENTATION ROADMAP: We collaborate to create a clear and actionable roadmap outlining the development and deployment phases of the project.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer comprehensive cloud migration services to help buyers move to the cloud or between cloud providers (e.g., AWS to Azure). This includes:; ; MIGRATION PLANNING & STRATEGY: We assess current environment, define goals, and recommend the optimal migration approach.; ; APPLICATION MODERNIZATION (optional): We can modernize applications to leverage cloud native features for a smoother migration.; ; SEAMLESS EXECUTION: Our team handles the migration process with minimal disruption to buyer's operations.; ; POST-MIGRATION SUPPORT: We provide ongoing support to ensure a successful transition to the cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We empower buyers to achieve exceptional software quality and performance through our comprehensive QA and Testing Services. ; Here's how:; ; TAILORED TESTING APPROACH: We collaborate with buyer to understand their project scope and requirements, then leverage a variety of testing methods – functional, non-functional, security – to ensure your application functions flawlessly across all dimensions.; ; INDUSTRY-LEADING TOOLS: We utilize a robust toolkit encompassing industry-standard options (like Selenium and JMeter) and advanced solutions (depending on project needs) to deliver in-depth testing and insightful results.; ; PERFORMANCE OPTIMIZATION: We go beyond functionality to identify performance bottlenecks through performance testing. This ensures buyer's application can handle expected loads and delivers a smooth user experience.; ; ENHANCED TRANSPARENCY: Regular communication and reporting keep buyers informed of testing progress, identified issues, and performance metrics. This allows for collaborative decision-making throughout the process.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our Salesforce Managed Services don't directly provide cloud hosting, as Salesforce already handles that. However, we fully support your Salesforce software by proactively monitoring, maintaining, and optimizing your environment. We also offer expert support, security management, and strategic consulting to ensure you get the most out of your Salesforce investment.

Service scope

• Service constraints: Our service requires a minimum 3-year contract and is hosted on either a public cloud, or the customer's local cloud environment. ; This duration ensures a stable partnership for realising service benefits. For locally hosted clouds, sizing must accommodate concurrent users and transactions. ; SLAs apply to our resolved incidents. ; User registration capacity and system size are agreed upon at onboarding. Operational data is retained for up to 3 months; long-term storage aligns with agreed data policies. ; System changes may incur costs managed through change control. Service credits start after a 4-month setup phase for optimal performance.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Unisys proposed support window is 24 hours, 7 days a week (24x7). Our Salesforce Managed Service response times are tailored to client needs and depend on the priority of the ticket. Unisys is committed to customising service levels to align with each client’s specific requirements. This means that response times, including those at weekends, can be adjusted as part of the service agreement to ensure they meet your operational needs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Level 0 - Automated Excellence: Automation detects, analyzes, and resolves problems autonomously.; Level 0.5 - Self-Heal: Users use self-service tools and instructions for issue resolution.; Level 1.0 - Service Desk: Initial human support for user-logged or system-generated incidents.; Level 1.5 - Left Shift Support: Specialized tier reduces escalations, saving time and costs.; Level 2 - Functional Support: Experts handle hardware, software, or process-specific issues.; Level 3 - Technical Support: Resolves complex issues, often involving product defects, with manufacturer support.; ; Yes, we provide a technical account manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/10/2021
• What the ISO/IEC 27001 doesn’t cover: All controls identified in ISO 27001 annex A are implemented across Unisys domains covered by global certificate number IS 58442. This includes the UK entity for this framework, Unisys Limited. The Statement of Applicability covers Unisys Managed Security Services, Cloud and Infrastructure Services, Application Services, Unisys Facilities and Administration, and IT Operations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our plan over the contract duration includes: (1) Using resources in an environmentally responsible manner. We will continue to invest to minimise energy usage across our buildings, the largest contributor to our UK carbon footprint. Our flexible working policy reduces both our real estate footprint and associated corporate travel. We increasingly source energy from renewable sources, and this now accounts for 30% of purchased electricity (2) Working with sustainable partners in the supply chain. We assess key partners in our supply chain using several measures including independent sustainability ratings from EcoVadis. We seek to grow relationships with suppliers with formal ESG policies and those who are building out their ESG programs. (3) Fostering environmental responsibility among our employees (4) Reducing or eliminating the use of hazardous substances (5) Sustaining effective product recycling and reclamation programs, and (6) Continual improvement of our environmental performance. We set a 20-year target in 2006 to reduce our Scope 1 and Scope 2 Greenhouse Gas (GHG) emissions by 75%, and achieved that goal in 2021, 5 years ahead of schedule. Current objectives are to reach net zero GHG emissions for Scope 1 and Scope 2 sources by 2030 and to explore viable options to address residual, harder to abate Scope 1 and Scope 2 emissions. These include potential technological developments or tools such as renewable energy credits to address Scope 2 emissions and carbon credits to support climate mitigation activities beyond our value.

  Covid-19 recovery

  Unisys is an equal opportunities employer, focused on building a diverse workforce that represents the communities we live in and serve. Our flexible working policy supports the COVID-19 recovery effort, enabling effective social distancing, and supporting remote working. We support and have equitable processes for retraining and career development. Our Employee Development Plan features annual goal and performance reviews, training, and career development to give employees opportunities to achieve personal and professional goals. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. Technology courses include in-demand areas such as cloud-based technologies and cybersecurity. We also care about supporting the physical and emotional wellbeing of our employees and provide a highly flexible benefits package with a wide range of leisure, lifestyle and wellbeing benefits for employees and their families. Awareness of these benefits are promoted by assigned wellness officers, who encourage employees to use the resources available. The wellness team also set regular challenges to promote fitness and the benefit of connecting with the environment.

  Tackling economic inequality

  Our flexible working policy supports the creation of employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. Our ability to offer home-based roles opens up job opportunities to suitable candidates in all locations, and not just those in commuting distance of a Unisys office. The cloud and security services in scope of this contract cover in demand and high growth technologies. Throughout the duration of this contract, Unisys associates will gain practical experience and highly desirable and transferable skills in the design and delivery of services these high-demand and high growth sectors. This will enhance their opportunity for career development and advancement within or outside Unisys. Career and skills development is supported by an Employee Development Plan features annual goal and performance reviews, training, and career development to give employees opportunities to achieve their personal and professional goals. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. Technology courses include in-demand areas such as cloud-based technologies and cybersecurity. We also have alliances with (but not limited to) Google; Apple; Oracle; Cisco; Dell; EMC; Intel; Motorola; Micro Focus; Red Hat; Symantec and VMware and have access to alliance training and certification programs to further expand the range of career development opportunities for our staff.

  Equal opportunity

  Unisys is focused on building a diverse workforce that represents the communities we live in and serve. Our objectives are to have a workforce that represents the populations we serve and to have equitable processes in place to support the recruitment, renumeration, advancement and retention of all associates. Throughout the contract Unisys will make measurable progress across all career levels to align our workforce representation with market expectations and beyond for Women and people from underrepresented groups (ethnicity/race, LGBTQIA+, people with disabilities and Veterans). An example is our annual pay equity review. Results are monitored and any issues addressed. Reported data for the 2023/24 UK gender pay gap report shows that the gap is minimal, with women earning 98p for every £1 that men earn when comparing median hourly pay. In terms of development, the skills required to deliver the cloud and security services in scope of this contract are in high-growth sectors. Throughout the duration of this contract, Unisys associates will gain practical experience and highly desirable and transferable skills in the design and delivery of services these high-demand and high growth sectors. This will enhance their opportunity for career development and advancement within or outside Unisys. Career and skills development is inclusive and supported by an Employee Development Plan. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. We are committed to respecting and preserving basic human rights. Our zero-tolerance policy to any form of slavery or forced labour extends to our supply chain. We require our partners to sign and abide by the Unisys Business Partner Code of Conduct, which mandates that they comply with all applicable laws, rules, and regulations in every location where we conduct business together.

  Wellbeing

  We care about supporting the physical and emotional wellbeing of our employees and provide a highly flexible benefits package with a wide range of leisure, lifestyle, protection and wellbeing benefits for employees and their families. Details of the benefits are published on the intranet. A helpdesk is also provided to answer any questions. The package of benefits is designed to support the physical, emotional and financial wellbeing of our associates. As everyone is different, the benefits options are flexible, to enable associates to choose the best options to help achieve the perfect work-life balance. Benefits cover: (1) Leisure: Annual Gym Membership (2) Lifestyle: with childcare vouchers, holiday trading and cycle to work protection (3) Financial: with Life Assurance, Critical Illness Insurance and Group Income Protection and (4) Wellbeing: with Travel Insurance, Dental Insurance, Healthcare Plan and annual Healthcare Screen. Awareness of these benefits are promoted by local wellness officers, who encourage employees to use the resources available. These wellness teams also set regular challenges to promote fitness and the benefit of connecting with the environment. Recent examples include the annual UK Charity Hike. The 2022 event, a 27km hike in the Chiltern Hills, raised over £5,000 for mental health charity Mind UK. The 2023 25km hike in the Peak District raised £2,700 for Cancer Research UK, Mental Health Foundation and the Alzheimer’s Society. To support mental wellbeing, the Mindfulness program has daily live and recorded meditation sessions to help reduce stress and increase productivity through meditation. In addition the online Unisys University contains a number of free training courses, available to all associates, including Working Well with Others; Optimising your Workplace Wellbeing; Making the Most of Organisational Change, Forging Relationships with External Stakeholders and Difficult People: Why They Act That Way and How to Deal with Them.

Pricing

• Price: £198 to £1,468 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudstore@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.