Veran Performance ltd

Back Office Service Transformation through the Implementation of ServiceNow

Iterative deployment of ServiceNow to improve the HR/Finance/Procurement/IT/CRM service and end-user experience. Targeted methodology to enable organisational and functional productivity. Upfront assessment to identify opportunities for user experience optimisation; standardisation of policies; orchestration of cross-functional end-to-end processes; enablement of service management; delivery of knowledge and automation.

Features

• Identification of service improvement opportunities and business case
• Implementation readiness, licencing and mobilisation
• Agile delivery of ServiceNow design, build, test
• Target Operating Model and Service Delivery Model
• Optimal ‘Service-enabled’ IT Landscape by service area
• Documented design, build and test of service management processes
• Documented design, build and test of user experience functionality
• Change impact assessments, and change management planning and delivery
• Internal capability assessment and upskill
• • Future roadmap for self-sufficient BAU continuous improvement

Benefits

• Reduces the long-term cost of delivering back office services
• Improves quality of back office services and integration with business
• Faster and iterative realisation of ROI, value, and benefits
• Rapid route to business case creation and sign off
• Improves end-user experience and engagement with support functions
• Provides user-led and integrated service-enabling solutions
• Increased back office and business productivity
• Increases 'enterprise integration' by enabling cross-functional processes

£350 to £2,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@veranperformance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

662403838592514

Contact

Helen Thiel
+44 7770 901040
contact@veranperformance.com

Planning

• Planning service: Yes
• How the planning service works: Veran is known in the public sector for delivering rigour, structure and high quality implementations of transformation through our 7S™ Methodology. This tried and tested approach guides organisations through 7 clearly defined steps, starting with the customer or end user who is at the heart of any transformation. ; Veran's 7S™ draws on our 12 years' experience of leading cloud-enabled digital transformation programmes across some of the largest and most complex Government departments and agencies. We avoid common mistakes and risks; use workshops to quickly deliver important decisions and deliverables needed for a successful project; and recommendations are aligned to Civil Service Best Practice. ; Our experienced Programme and Project Leads will work with you and any required third parties, to tailor these tried and tested plans around your organisation's objectives, constraints and timelines. Our plans are fully integrated, both in terms of the various workstreams required to deliver the project, but also in terms of the key activities, dependencies and resources required from the client organisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ServiceNow

Training

• Training service provided: Yes
• How the training service works: Our approach to training is that it needs to be based on persona-needs within the context of the day job and provided on a 'just in time' basis. This brings about a better level of end-user engagement and understanding on an ongoing basis, not just for go-live. For this service, we support you to enable internal capability so that a greater level of self-sufficiency is achieved. Training services include Training Strategy & Approach; Training Needs Analysis; Training Planning; Training Content; Training Delivery (Super User / End-User / Admin User). Our Change and Training approach is integrated into the core project team from the outset and delivers at 3 tiers: strategic, behavioural and knowledge-based.
• Training is tied to specific services: Yes
• Services the training service works with: ServiceNow

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cloud implementations and migrations can over-run and exceed initial budget expectations. This is often due to the fact that organisations are unaware of the dependencies and activities that they need to undertake as part of a standard Cloud project. Veran's service provides access to experienced Cloud transformation professionals, who can integrate into your team and mitigate the risk of project delay. This is achieved by ensuring a robust business case has been created; supporting with all the readiness and mobilisation activities; hand-holding client teams across project workstreams (Solution Design; Data; Testing; Integrations; Change & Adoption; Cutover) and ensuring a healthy governance is operational throughout the project. Our methodology for Cloud migration encourages organisations to understand how to get the most from investment being made in Cloud technology, both on Day 1 and beyond. It provides an holistic strategy for service enablement, addressing all angles of end user interactions and experience, not just the transactional processing. It provides colleagues with the opportunity to upskill during the project and be self-sufficient once technology solutions are live.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ServiceNow

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Veran Performance have a team of test practitioners who specialise in delivering testing services to improve quality of your investment in HR, Finance, Procurement and Payroll technology. We have advanced capability in:; • Test policy and strategy development; • Test planning, management and control; • Testing on cloud systems using various methodologies including Agile; • Defect triage, management and reporting; • Test tool selection ; • Risk-based testing; ; Our team, often one of our Founding Directors, provides independent quality assurance on every project.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide strategic, outcomes-driven support for your team rather than technical support. This ensures you get the best results and Return on Investment in any cloud software or support contract you have with third parties. Many clients have a technical support contract (reactive) to fix configuration issues or answer queries, and a separate support contract with us which is proactive, to ensure from their strategy, operating model, processes and people are taking full advantage of the software.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: There are various levels of support that are avaialable depending on the scope of service and requirements for support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  Veran is a small, entrepreneurial business which has grown over the past ten years and created job opportunities for over 200 people, including many graduates. On the same day we founded Veran, we set up a not-for-profit HR & Finance network which now supports 20,000 professionals through free events, seminars and workshops, to help develop the HR and Finance profession, match jobseekers with employers, and upskill people from a diverse range of backgrounds, to be employable in HR and Finance. Over the past 10 years, we have helped more than 30 people to find a job through our network. ; ; Furthermore HR and Finance technology and transformation are high growth sectors. Veran’s success in Central Government allows us to continue growing at rapid speed, with ambitions to double in size over the next 18-24 months. This means offering new jobs for 100+ people in the next 2 years. Our methodologies which have been tailored to hybrid working allow us to hire from a wider geographical base, and those who are not mobile to travel into work or those who are shielding. We also provide excellent training for people of all economic backgrounds, from school or higher education through internships, most of whom become permanent employees. ; ; We fund ten days of training for every one of our employees, helping them gain qualifications and certifications in Project Management, Organisational Design, Change Management, and technology design and development. We also support our clients to design their Training Strategies and Plans so that during our projects, people in our client organisations are learning about Programme and Project Management, Process Optimisation, Embedding Change, Effective Communication, and Best Practice for HR and Finance.

  Wellbeing

  At Veran we take the health and wellbeing of all our staff, colleagues and clients seriously. We operate a number of initiatives to promote not just the physical health but also the mental wellbeing of our people. Our purpose in doing this is to ensure that everyone working at Veran has access to the support, tools and advice they need to manage their health and wellbeing. ; To support physical health we offer all permanent staff fully funded private medical insurance and critical illness insurance. We have consciously chosen to contract our private medical with Vitality as their service offering is more rounded to total health. We also organise tournaments such as tennis and netball regularly. For those who cannot travel to take part in tournaments, we also ensure we offer challenges that everyone can take part in regardless of location, such as Virgin Pulse (previously Global Corporate Challenge). ; To support our people in managing their mental health we have created a rounded approach. We acknowledge that for many of our workforce who work remotely staying connected is a key factor in managing their mental health. As such we provide; weekly newsletters, monthly all-company calls, bi-annual in-person development days, regular manager 1-2-1s and a weekly anonymous pulse survey. We also offer our people the opportunity to be a mentor or have a mentor. We have also partnered with OnHand who match our people with volunteering opportunities in their local communities. This is in addition to having two mental health first aiders in the organisation and actively promoting mental health awareness, including through an awareness week, Employee Assistance Programme, etc. ; We also offer financial education support to our employees with a financial advisor running bi-annual drop-in sessions for our people.

Pricing

• Price: £350 to £2,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@veranperformance.com. Tell them what format you need. It will help if you say what assistive technology you use.