AJAR-Tec Limited

Cloud CCTV as a Service

The Eagle Eye Cloud is a cyber secure home for CCTV, allowing you to manage all cameras from multiple sites on a single hosted platform. It supports any existing camera, analogue or IP.

The platform negates the need for on site recording or expensive servers, saving money and increasing security.

Features

• 100% Mobile & Browser Based - No Software to install
• Compatible with all existing & legacy CCTV cameras
• Camera views from multiple sites on single management platform
• Intelligent bandwidth management - throttling & Out Of Hours upload
• Native Google Maps integration
• Constant health check across all systems
• Remote management of connected hardware
• Camera tagging & metadata for rapid event search
• Share encrypted links to recorded footage within the cloud
• Customisable cloud storage per camera up to 5 years

Benefits

• Supports unlimited users at no additional cost
• Minimise capital investment - no local servers or storage
• Multi platform support - Windows, iOS and Android
• Cross browser compatibility - works on all browsers
• Multi layer datacentre redundancy - zero loss of footage
• Business Intelligence Tool - Video Analytics option on any camera
• Advanced mobile application - 80% functionality on the move
• Unlimited scalability & flexibility - no camera limit
• No inbound traffic - total network security
• UK Datacentre hosting available

£4.73 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

662448291004536

Contact

Sales Department
0800 6122680
sales@ajartechnology.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Dedicated remote and/or in-person training is provided by our Technical teams to system users. This is complemented by bespoke user guides, regular client engagement and system update notifications. Users also have access to training material within the Eagle Eye platform.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This solution is flexible enabling buyers gradually, or fully migrate to cloud CCTV utilising their existing camera infrastructure, by implementing the solution on a site by site, camera by camera, phased or full roll out activity.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide wraparound support and maintenance contracts which complement the services. As part of the subscription, system health and monitoring is provided through the platform.

Service scope

• Service constraints: The system is flexible and agile, providing remote management, and supported in person by our internal teams if required. The platform supports more than 3000 different IP and analogue camera models, as well as body worn cameras. It can work alongside existing systems where buyers would like a hybrid option whilst migrating to full cloud.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Free support is available without a defined SLA, generally a response is within 48 hours. Formal support and maintenance packages with defined SLAs are available on a costed basis in accordance with operational needs. ; We have a 24/7 x 365 helpdesk. Normal working hours are Monday - Friday 9am - 5pm for general support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Due to the nature of the solution, formal support levels are defined by client operational requirements and in collaboration with the client. Baseline costs are generally calculated in accordance with the following metrics:; ; Number and location of CCTV devices and operational sites; Period of cover - normal working hours, weekends, bank holidays, 24/7/365; Required SLA - 4 hours to 72 hours to be defined as remote and/or on site according to client requirements.; ; Dedicated technical account managers and/or cloud support engineers can be provided at additional cost in accordance with the baseline cost cost considerations defined above.; ; Additional cost options also relate to required coverage of any client owned CCTV hardware, whether or not that hardware is in warranty and whether a spares holding is required.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: The professional services and ongoing support of the solution.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign - certificate number ISMS-EA-110323
• ISO/IEC 27001 accreditation date: 03/11/2023
• What the ISO/IEC 27001 doesn’t cover: This certificate scope includes Information Security Management System supporting the technology, processes and operations underlying Eagle Eye Networks' global cloud-based video surveillance platform.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  This cloud based solution limits the need for users to drive/travel to client locations to access footage, therefore improving their carbon footprint. The use of cloud based solutions reduce the need for servers, lowering the power and data consumption by up to 50% depending on the size of the system. ; ; Our organisation is committed to environmental sustainability and social value matters, to support this we have a core working party (ESS Group, Environmental, Sustainability & Social Value) who lead and promote initiatives that contribute to our roadmap and values.; The group are responsible for suggesting, recommending, initiating and communicating plans for developing or increasing the environmental sustainability roadmap. Plans are categorised into short, medium and long term roll out, and scored with consideration made against cost, implementation timeframes, achievability, business benefit and environmental benefit. We aim for 3-5 measurable and realistic targets within each timeframe.; Why is it important?; We want to act in a way which ensures natural growth for our business, whilst ensuring future generations have opportunities to live and work in a sustainable environment.; Our sustainable goals for this year include;; • Increasing recycling to over 95% across the business; • Increase our electric vehicle fleet where possible and viable; • Increase localised work bases to limit travel to sites; • Decommissioned equipment to be re-purposed for use. 87% of all decommissioned equipment to be re-purposed by end of 2025

Pricing

• Price: £4.73 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.