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CODIANCE LIMITED

Local Government Digital Solutions

We’re experts in web application for Local Authorities including cloud integrations to modernise existing software designed for the specific needs of the users. We take a people-centric approach to design & development, putting your team’s behaviours and needs at the centre. Accelerate your ambitions with Codiance experts.

Features

  • Customisable Cloud services tailored to diverse customer requirements
  • Scalable content management systems designed for Local Government use
  • Built-in task management tools for enhancing web team productivity
  • Seamless integration with Google Analytics for enriched editor insights
  • Multi-site search functionality to efficiently index content across online assets
  • Solution designed to tackle various current and emerging challenges
  • Configurable content workflow accommodating different user roles
  • Intuitive editing interface for simplified content management
  • Comprehensive form solution with seamless integration with Microsoft Dynamics 365
  • Cloud AI Co-pilot integrations and chat bots

Benefits

  • Empower web teams with actionable insights for informed decision-making
  • Enhance design decisions through automated advice for web editors
  • Optimise resource utilisation for your web team
  • Improve website content quality with automated design guidance
  • Tailored implementation support to align your website with organisational needs
  • Maintain control over web content with flexible approval workflows
  • Streamline the migration of your microsite estate into managed/cloud environments
  • Reduced costs associated with managing a large microsite portfolio
  • Facilitate compliance with website accessibility standards such as WCAG
  • Accelerated web app delivery saving time and money

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@codiance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 6 2 5 8 0 3 6 9 7 7 5 2 8 9

Contact

CODIANCE LIMITED Martyn Baker
Telephone: + 44 2921 676 849
Email: tenders@codiance.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Application management

Managed Public cloud

  • Application management

Managed Hybrid Cloud

  • Application management

Service scope

Service constraints
There are no anticipated limitations or constraints. Each service will be customised to fulfil the client's service needs.

User support

Email or online ticketing support
Yes
Support response times
Our response time usually varies within <30 minutes based on incident categorisation and prioritisation as outlined in the customised service level agreement (SLA) for each service. Additionally, the tailored SLA outlines the agreed-upon support service hours, ranging from 24x7 to weekdays from 09:00 to 17:00.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
All web chat software has been tested with assistive technology users.
Support levels
Codiance offers flexible support levels and charging models, tailored to accommodate fluctuations in business-as-usual support and ongoing development requirements. With this pay-as-you-use approach, charges are incurred only when support is needed, allowing access to a diverse range of skills as required.

Our support methodology, anchored in the robustness of ITIL and the adaptability of Agile principles, ensures a seamless blend of continuous service improvement and defect resolution. This approach yields practical service targets that are ITIL-aligned and bolstered by our ISO 27001 accreditation, ensuring the realisation of user needs, business goals, and performance targets, thereby maximising user satisfaction.

A typical support team at Codiance, led by a technical account manager, diligently oversees day-to-day support operations. They efficiently allocate support requests to multiple cloud support engineers, ensuring adequate coverage and effective management of all support requests. This structured approach guarantees resilience and efficiency in delivering support services.

Codiance provides a range of support levels tailored to meet each client’s unique requirements, meticulously defined within a customised service level agreement. This ensures that the support services align precisely with the client’s needs, fostering a collaborative and effective partnership.
AI chatbot
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Associate business architect £750.00
Business architect £900.00
Lead business architect £995.00
Data architect
Role level UK Rate Offshore Rate
Data architect £900.00
Senior data architect £995.00
Chief data architect £1,295.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £900.00
Senior enterprise architect £995.00
Lead enterprise architect £995.00
Principal enterprise architect £1,150.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £750.00
Network architect £900.00
Lead network architect £995.00
Security architect
Role level UK Rate Offshore Rate
Security architect £900.00
Lead security architect £995.00
Principal security architect £1,150.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £750.00
Solution architect £900.00
Senior solution architect £995.00
Lead solution architect £995.00
Principal solution architect £1,150.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £750.00
Technical architect £900.00
Senior technical architect £995.00
Lead technical architect £995.00
Principal technical architect £1,150.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,250.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,250.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,250.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £925.00
Principal cyber security audit and assurance £1,075.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £650.00
Lead cyber security governance and risk manager £925.00
Principal cyber security governance and risk manager £1,075.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £650.00
Lead cyber security monitoring £925.00
Principal cyber security monitoring £1,075.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £650.00
Lead cyber security incident response £925.00
Principal cyber security incident response £1,075.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £650.00
Lead cyber security vulnerability management £925.00
Principal cyber security vulnerability management £1,075.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £650.00
Lead cyber security digital forensics £925.00
Principal cyber security digital forensics £1,075.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £650.00
Lead cyber security penetration testing £925.00
Principal cyber security testing £1,075.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £650.00
Lead cyber security secure systems architecture and design £925.00
Principal cyber security secure systems architecture and design £1,075.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £795.00
Senior analytics engineer £925.00
Lead analytics engineer £925.00
Head of analytics engineering £1,075.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £650.00
Data analyst £795.00
Senior data analyst £925.00
Principal data analyst £1,075.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £795.00
Senior data engineer £925.00
Lead data engineer £925.00
Head of data engineering £1,075.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £925.00
Head of data ethics £1,075.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £795.00
Lead data governance manager £925.00
Head of data governance £1,075.00
Data scientist
Role level UK Rate Offshore Rate
Associate data scientist £650.00
Data scientist £795.00
Principal data scientist £1,075.00
Lead data scientist £925.00
Head of data science £1,075.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £925.00
Lead machine learning engineer £925.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £650.00
Performance analyst £795.00
Senior performance analyst £925.00
Lead performance analyst £925.00
Head of performance analysis £1,075.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £650.00
Application operations engineer £795.00
Senior application operations engineer £925.00
Lead application operations engineer £925.00
Principal application operations engineer £1,075.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £795.00
Senior business relationship manager £925.00
Lead business relationship manager £925.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £795.00
Change and release analyst £795.00
Change and release manager £795.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £795.00
Senior operations analyst £925.00
Operational control manager £795.00
Head of command and control £1,075.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £650.00
End user computing engineer £795.00
Senior end user computing engineer £925.00
Lead end user computing engineer £925.00
Principal end user computing engineer £1,075.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £795.00
IT service manager £925.00
Senior IT service manager £925.00
Head of IT service management £1,075.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £795.00
Major incident manager £795.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £650.00
Infrastructure engineer £795.00
Senior infrastructure engineer £925.00
Lead infrastructure engineer £925.00
Principal infrastructure engineer £1,075.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £650.00
Infrastructure operations engineer £795.00
Senior infrastructure operations engineer £925.00
Lead infrastructure operations engineer £925.00
Principal infrastructure operations engineer £1,075.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £795.00
Problem manager £925.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £795.00
Senior service desk analyst £925.00
Service desk manager £925.00
Head of service desk £1,075.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £795.00
Service readiness analyst £795.00
Service transition manager £795.00
Lead service transition manager £925.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Junior business analyst £550.00
Business analyst £750.00
Senior business analyst £945.00
Lead business analyst £945.00
Head of business analysis £1,100.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £600.00
Delivery manager £750.00
Senior delivery manager £945.00
Head of (Agile) delivery management £1,100.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £750.00
Digital portfolio manager £750.00
Senior digital portfolio manager £945.00
Head of portfolio £1,100.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £600.00
Product manager £750.00
Senior product manager £945.00
Lead product manager £945.00
Head of product £1,100.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £945.00
Service owner
Role level UK Rate Offshore Rate
Service owner £945.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £695.00
QAT analyst £695.00
Senior QAT analyst £795.00
Lead QAT analyst £795.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £695.00
Test engineer £695.00
Senior test engineer £795.00
Lead test engineer £795.00
Test manager
Role level UK Rate Offshore Rate
Test manager £795.00
Head of test £950.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Junior DevOps engineer £590.00
DevOps engineer £795.00
Senior DevOps engineer £925.00
Senior DevOps engineer - management £925.00
Lead DevOps engineer £925.00
Lead DevOps engineer - management £925.00
Principal DevOps engineer £1,075.00
Principal DevOps engineer - management £1,075.00
Frontend developer
Role level UK Rate Offshore Rate
Junior frontend developer £575.00
Frontend developer £695.00
Senior frontend developer £795.00
Lead frontend developer £795.00
Head of frontend development £950.00
Software developer
Role level UK Rate Offshore Rate
Junior developer £575.00
Developer £695.00
Senior developer £795.00
Senior developer - management £795.00
Lead developer £795.00
Lead developer - management £795.00
Principal developer £950.00
Principal developer - management £950.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £795.00
Senior accessibility specialist £970.00
Head of accessibility £1,100.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £650.00
Junior content designer £795.00
Content designer £795.00
Senior content designer £1,000.00
Lead content designer £1,000.00
Head of content design £1,250.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £975.00
Graphic designer
Role level UK Rate Offshore Rate
Junior graphic designer £550.00
Graphic designer £795.00
Senior graphic designer £1,000.00
Lead graphic designer £1,000.00
Head of graphic design £1,250.00
Interaction designer
Role level UK Rate Offshore Rate
Junior interaction designer £550.00
Interaction designer £795.00
Senior interaction designer £1,000.00
Lead interaction designer £1,000.00
Head of interaction design £1,250.00
Service designer
Role level UK Rate Offshore Rate
Service designer £900.00
Senior service designer £995.00
Lead service designer £995.00
Head of service design £1,150.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £900.00
Lead technical writer £950.00
User researcher
Role level UK Rate Offshore Rate
Junior user researcher £550.00
User researcher £795.00
Senior user researcher £1,000.00
Lead user researcher £1,000.00
Head of user research £1,250.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
Tuesday 17 September 2024
What the ISO/IEC 27001 doesn’t cover
Third-Party Operations: While we ensure our partners and suppliers adhere to high standards, their internal operations and systems are not covered by our certification. Physical Security of Non-Codiance Sites: Although we work with remote teams and clients, physical security at client premises, partner sites, or any location not managed by Codiance is excluded. Non-Operational Projects: Experimental or proof-of-concept projects not integrated into our operational processes may fall outside our ISMS scope.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Fc9bc17c-da16-4ec6-8b28-8f110dc6d916
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
E96a5c31-2753-4172-a73e-18a8add73aa4
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@codiance.com. Tell them what format you need. It will help if you say what assistive technology you use.