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ZENZERO SOLUTIONS LIMITED

PowerBI Development and Support

We offer comprehensive PowerBI solutions tailored to enhance data visualisation and decision-making for the mid-market. We provide custom development, deployment, and continuous support to ensure your organisation leverages PowerBI's full potential for actionable insights. This includes strategy setting, implementation and training for business users

Features

  • Business focussed PowerBI dashboard creation.
  • Real-time data integration support.
  • Strategy setting including maintenance and updates.
  • Advanced data modeling capabilities.
  • Comprehensive user training programs.
  • Scalable solutions for any business size.
  • Robust security measures.
  • Multiple data source integrations
  • Direct support from certified PowerBI experts.
  • Multi-platform compatibility.

Benefits

  • Enhances data visualisation clarity.
  • Supports timely, data-driven decisions.
  • Ensures continuous system reliability.
  • Empowers users with data analytics skills.
  • Tailored to specific organisational needs.
  • Grows with your business demands.
  • Protects your data assets.
  • Improves system efficiency and speed.
  • Access to specialised technical assistance.
  • Seamless integration with existing systems.

Pricing

£750 to £1,200 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 6 2 7 0 1 3 8 3 8 3 8 5 1 0

Contact

ZENZERO SOLUTIONS LIMITED Adam Crossling
Telephone: 03333209900
Email: tenders@zenzero.co.uk

Planning

Planning service
Yes
How the planning service works
At the initiation of this service, we will run a discovery and strategy workshop to align business objectives to data outcomes and develop a roadmap with your business users. This workshop will allow our professional team to understand how your business operates and what the key goals are for the service. These goals are then mapped against a set of projects and initiatives with measurable outcomes delivered in an agile approach to realise value early and test quickly.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is included as a separate phase with all our development and support projects to train internal business users on the solution we have developed. This training is focussed on using the solution as a business user and resolving basis user queries
Training is tied to specific services
Yes
Services the training service works with
Microsoft PowerBI

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
As part of the planning phase, we run a strategy and discovery workshop to map the business objectives to the service outcomes. This involves access to a set of experts in cloud solutions who design the migration and future architecture for the client. This roadmap is then used to define a roadmap and set of activities to migrate between cloud providers or into the cloud
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Azure Cloud Services
  • Microsoft Dataverse
  • Microsoft SharePoint
  • Microsoft 365
  • Microsoft Dynamics 365

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
For every service offering, we provide a phase of development that includes user acceptance testing and technical assurance by an internal technical team separate from the development team. This agile approach allows us to test as we deliver features and function of the solution. Performance testing is done through user acceptance testing of each solution

Security testing

Security services
Yes
Security services type
Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide hosting through all Microsoft platforms including Azure cloud services, Dataverse, SharePoint and other 365 locations. We provide all Microsoft software including Power Platform and Dynamics 365 as consultancy, development, maintenance and support

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Zenzero's Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, portal and website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. Business critical incidents are picked up within an hour. Medium severity within 4 hours and low priority on next business day. Support is available 24/7/365.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Testing to WCAG 2.1 A standards.
Support levels
Zenzero's Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
28/09/2023
What the ISO/IEC 27001 doesn’t cover
All current services covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We have applied to become a certified B Corp. Our B Corp work involves a commitment to social and environmental performance, accountability, and transparency. We've taken steps to legally ensure that our decision-making process includes these considerations over time, regardless of company ownership. This includes signing agreements and adopting legal forms that require the consideration of all stakeholders. We're now a B Corp pending organization, having completed an impact assessment on our environmental and social policies and procedures, including reporting on our scope 1 emissions. We've invested in carbon offset projects and have goals to be carbon neutral by 2027.

Pricing

Price
£750 to £1,200 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.