Slowhorse Ltd

Enterprise Architecture - Cloud Software

Provision of Cloud-based tooling to deliver Enterprise Architecture and Cyber Security services, together with associated consultancy services and expertise.

Slowhorse Ltd will provide/configure Cloud-hosted toolsets for Enterprise Architecture (e.g. iServer; Archi; LeanIX; Power BI) and Cyber Security and, where requested, the consultancy services to maximise the value of this tooling.

Features

• Strategic alignment of your organisation's business strategy, goals, and objectives.
• Holistic view of your organisation's current and future state.
• Visualises complex organisational structures as distinct, yet inter-related, domains.
• Transform your enterprise through a next-generation Enterprise Architecture toolset.
• Improved business agility and time-to-market through data-driven decisions.
• Rapid identification of cost drivers, and unsupported or duplicate technologies.
• Full data transparency drives risk reduction and stronger regulatory compliance.
• Data exchange with leading industry products (ServiceNow; Jira; Flexera)
• Tracking/reporting on significant threat actors and cyber threats.

Benefits

• Modelling current & future initiatives against organisational strategies & goals
• Comprehensive scoping of business processes, information systems, technologies, and infrastructure.
• Articulating current and future business, application, infrastructure & data architectures
• Describing, analysing, and visualising the relationships between various architectural domains.
• Improved decision-making, IT alignment with business, better collaboration, more standardisation.
• Cost/risk reduction through rapid identification of cost drivers & risks.
• Integrated solutions working seamlessly with Microsoft and leading IT technologies.

£1,250 to £2,500 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.whitby@slowhorse.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

662765247328712

Contact

Ian Whitby
07760478005
ian.whitby@slowhorse.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Buyers will be required to procure the hosted software solution
  • Buyers will require VPN connections to the hosted solution

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is provided:; ; ENHANCED SUPPORT; - 7 days / week (08:00-18:00 GMT); ; STANDARD SUPPORT; - Mon - Fri (08:00-18:00 GMT); ; Support costs are dependant upon the client's specific requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided:; ; ENHANCED SUPPORT; - 7 days / week (08:00-18:00 GMT); ; STANDARD SUPPORT; - Mon - Fri (08:00-18:00 GMT); ; Support costs are dependant upon the client's specific requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Enterprise Architecture tooling will be offered to the client together with consultancy services on the correct use of the product. Training may be provided as onsite presentations; workshops; one-to-one or group training sessions. Documentation will be made available online and as downloadable content.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The client will have a System Administrator role for the service and be able to download, modify or delete their data as required from the underlying data repository.; ; Where required consultancy can be offered to assist in the extraction of client data.
• End-of-contract process: The client contract provides access to enterprise architecture toolset.; Four weeks prior to the end of the contract the client will be made aware of the impending termination. The client will, as System Administrator, have the opportunity to remove all client data from the enterprise architecture tool prior to termination.; ; Upon contract termination the client will lose all access to the Enterprise Architecture tool provided by Slowhorse Ltd.; ; Following the termination of the contract Slowhorse Ltd will create a full download of the client's data still held within the Enterprise Architecture tool at the point of termination and make this available to the client as a digital download.; ; Following this digital download all data remaining within the client's enterprise architecture tool will be deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The product stores information on Enterprise Architecture artefacts (e.g. business services; application processes; technology objects) within a central database repository.; ; The customer is able to both customise the attributes that are stored and to modify how these are presented to the audience. The presentation interface includes a highly configurable Microsoft Power BI component which is both powerful and intuitive.

Scaling

• Independence of resources: The services is hosted on a private Cloud with dynamic load balancers offering elastic scalability as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are provided as both default and User-customised HTML/PDF reports. This functionality is available to those granted System Admin roles.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The client will be granted a System Administrator role. This role will allow the upload or download of user data to the Cloud-based platform.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service Level Agreements are offered to reflect the SLAs offered by vendors of the underlying tooling. Slowhorse Ltd will make these agreements available prior to the procurement of the service.
• Approach to resilience: Data resilience information is available upon request.
• Outage reporting: Service outages are scheduled in coordination with the client. Slowhorse Ltd will work with the client to ensure each outage is notified within the defined notification window and that the circulation of this information reaches all individuals named by the client.; ; For most clients outage notifications are coordinated by their own System Administrator who we work with to align to the client's needs.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Aligned to industry best practice
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is aligned to CESG best practise.
• Information security policies and processes: Aligned to CESG best practice

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Aligned to ITIL processes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Aligned to industry best practice
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Aligned to industry best practice
• Incident management type: Undisclosed
• Incident management approach: Aligned to industry best practice

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Slowhorse seeks to work towards net zero throughout the life of this G-Cloud contract. To that end all workers are encouraged to:; - MINIMISE TRAVEL, whether commuting or between places of work. Slowhorse employees and their sub-contractors will be actively encouraged to follow the company’s remote working procedures.; - MAXIMISE the use of VIDEOCONFERENCING & COLLABORATION PLATFORMS to reduce their carbon footprint.; - Use ENERGY EFFICIENT EQUIPMENT e.g. those with the ENERGY STAR rating.; - REDUCE POWER SETTINGS. Employees and subcontractors are encouraged to limit screen brightness to 50%, set screens and IT devices to Sleep after 5 minutes of inactivity and set these items to Hibernate after 15 minutes of inactivity.; - MAXIMISE the use of NATURAL LIGHT, reduce office lighting and position computers and screens close to natural light sources.; - MANAGE HEATING & COOLING by setting thermostats to energy-saving temperatures during work hours.; - REDUCE PAPER USAGE. Minimise printing and rely on digital documents whenever possible .; - PAPERLESS PRACTICES: Minimise the use of paper by digitizing documents, storing files electronically and opting for electronic communications and transactions whenever possible. Utilize digital tools for note-taking, document signing, and collaboration to reduce the need for printing.; - ELECTRONIC WASTE MANAGEMENT: Properly dispose of electronic waste by recycling old or obsolete IT equipment such as computers, monitors, printers and peripherals where these devices do not hold any sensitive or official materials. ; - CONSCIOUS CONSUMPTION: Practice mindful consumption by evaluating the necessity and longevity of purchases before acquiring new items. Consider renting, borrowing, or sharing equipment and resources with colleagues or local community members to reduce individual waste.; - GREEN PROCUREMENT: When purchasing office supplies, choose products made from sustainable materials and opt for vendors with strong environmental policies and practices.

  Covid-19 recovery

  Slowhorse Ltd supports the Covid-19 recovery through several key strategies:; ; MISSION STATEMENT & CORE VALUES: Slowhorse Ltd's mission statement and core values explicitly mention its commitment to supporting the Covid-19 recovery. This sets the tone for all activities and demonstrates a genuine dedication to the cause.; PROJECT EXPERIENCE: Slowhorse Ltd has undertaken Covid-related project initiatives with Government departments to support those departments during the pandemic (e.g. Establishment of an Emergency Operations Centre). As an organisation we have adapted operations to comply with health guidelines and offered support to employees during challenging times.; INNOVATION: Slowhorse has proposed innovative solutions that directly address the challenges posed by Covid-19. For example, a move to remote working, teleconference meetings and regular welfare checks.; JOB CREATION & ECONOMIC IMPACT: Slowhorse has looked to create remote working jobs during the pandemic to contribute to job creation, the economic recovery and support small businesses in the supply chain.; HEALTH & SAFETY MEASURES: Slowhorse Ltd has implemented policies to protect its employees, subcontractors, and the community. Through a series of policies that combine remote working, team-based on-line collaboration, employee welfare sessions, social distancing and empathetic management we have been able to deliver to our own high standards throughout the pandemic.; RECRUITMENT STRATEGY: Slowhorse actively supports the return to work opportunities for those left unemployed by COVID-19 by targeting any new employment opportunities created by this G-Cloud contract at home and remote workers. The majority of new opportunities created will be remote working activities well suited to unemployed and under-employed home workers impacted by Covid-19.

  Tackling economic inequality

  Slowhorse Ltd supports the tackling of economic inequality through several key strategies: ; MISSION STATEMENT & CORE VALUES: Slowhorse Ltd's mission statement and core values explicitly mention its commitment to tackle economic inequality. We seek to recruit employees and engage with subcontractor without exercising any conscious or subconscious bias that might disadvantage minority groups. Our mission is to work with the best industry talent available, without reference to race, ethnicity, gender, age, disability, ideology, religion, sexual orientation, or any other characteristic protected by law.; EMPLOYMENT. New employment opportunities created by this G-Cloud contract will be particularly suitable for new, small organisations. These opportunities will be targeted at home and remote workers and allow small organisations to flourish with a reliable source of sub-contracted work. Slowhorse will look to support the economic growth and business endeavour of these new, small organisations. ; SMALL ENTERPRISE OPPORTUNITIES: Slowhorse will look to support the economic growth and business endeavour of new, small organisations by providing sub-contracted elements to new businesses and start-ups. ; INNOVATION & DISRUPTIVE TECHNOLOGIES: We will look to support innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services. Small businesses will be encouraged to “think outside the box” to apply disruptive thinking and achieve innovative approaches in the delivery of defined outcomes.

  Equal opportunity

  Slowhorse Ltd supports equal opportunity through several key strategies: ; MISSION STATEMENT & CORE VALUES: Slowhorse Ltd's mission statement and core values explicitly mention its commitment to provide equal opportunity. We seek to recruit employees and engage with subcontractor without exercising any conscious or subconscious bias that might disadvantage minority groups. Our mission is to work with the best industry talent available, without reference to race, ethnicity, gender, age, disability, ideology, religion, sexual orientation, or any other characteristic protected by law.; DIVERSE WORKFORCE: Slowhorse Ltd maintains a diverse workforce of current employees and initiatives aimed at recruiting and retaining employees from diverse backgrounds. ; EMPLOYMENT. New employment opportunities created by this G-Cloud contract will be particularly suitable for new, small organisations. These opportunities will be targeted at new employees and subcontractors without reference to race, ethnicity, gender, age, disability, ideology, religion, sexual orientation, or any other characteristic protected by law. ; SUPPLIER DIVERSITY: Slowhorse will look to support supplier diversity by engaging with minority-owned small businesses.; EQUAL OPPORTUNITY. Slowhorse Ltd complies with all relevant equal opportunity laws and regulations. The company demonstrates a commitment to fair employment practices and non-discrimination.; ACCESSIBILITY INITIATIVES: Slowhorse Ltd ensures accessibility for individuals with disabilities. This includes accommodations in the workplace, accessible website design, and other measures to remove barriers to employment and participation.

  Wellbeing

  Slowhorse Ltd supports wellbeing through several key strategies: ; MISSION STATEMENT & CORE VALUES: Slowhorse Ltd's mission statement and core values explicitly mention its commitment to wellbeing. We support employee wellbeing by encouraging the adoption of flexible hours, awareness of mental health, wellness initiatives and a healthy work-life balance..; ENVIRONMENTAL SUSTAINABILITY: Slowhorse Ltd maintains sustainable practices that not only benefit the environment but also contribute to the overall wellbeing of communities. This involves reducing carbon footprint, using eco-friendly materials and implementing energy-efficient technologies. ; EMPLOYEE BENEFITS. Slowhorse provides comprehensive employee benefits packages, including BUPA healthcare coverage, wellness programs, and opportunities for personal and professional development. This demonstrates our commitment to the holistic wellbeing of staff members.; EQUAL OPPORTUNITY. Slowhorse Ltd complies with all relevant equal opportunity laws and regulations. The company demonstrates a commitment to fair employment practices and non-discrimination.; ACCESSIBILITY INITIATIVES: Slowhorse Ltd ensures accessibility for individuals with disabilities. This includes accommodations in the workplace, accessible website design, and other measures to remove barriers to employment and participation.

Pricing

• Price: £1,250 to £2,500 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian.whitby@slowhorse.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.