ICT Revolutions Ltd

REVAULT, RETAIN, REVIEW

ICT Revolutions are social care case management implementation experts, delivering education, finance and social care case management system implementation and review services. Including pre-procurement, procurement, programme leadership, part or full implementation, data discovery and migration, performance management, intelligence and reporting, system configuration, end user training and post-implementation support.

Features

  • REVAULT Flexible replacement for legacy systems, internal, or cloud-hosted
  • REVAULT Web based front end, offering record-level access control
  • REVAULT Legacy data presented in format familiar to end users
  • RETAIN Flexible eLearning covering basics and core processes
  • RETAIN Fully bespoke courses for local processes available
  • RETAIN Can be hosted or delivered within the customer's LMS
  • REVIEW Suite of dashboards providing key information cases & workers
  • REVIEW Additional data layer providing shortcuts to key performance indicators
  • REVIEW Configurable to meet local practice fully editable by customer
  • REVIEW Real-time reporting for service and team performance

Benefits

  • REVAULT Ceases reliance on legacy licences and infrastructure costs
  • REVAULT Allows purging of data in line with retention policy
  • REVAULT Provides access to multiple legacy sources in one place
  • RETAIN Allow new starters to begin work on day one
  • RETAIN Ensures competency, consistency & familiarity with systems
  • RETAIN Reduce in-person training requirements and improve delivery efficiency
  • REVIEW Allows self-delivey of key reports by operational staff
  • REVIEW Provides a shortcut to delivering a full reporting suite
  • REVIEW Utilises industry-standard reporting tools

Pricing

£350 to £900 a unit a day

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.goldie@ictrevolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 6 2 9 6 6 6 9 2 2 1 8 3 1 3

Contact

ICT Revolutions Ltd Jonathan Goldie
Telephone: 07762 630363
Email: jon.goldie@ictrevolutions.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Liquiglogic, Servelec Mosaic, PARIS, Carefirst, Frameworki, Abacus, ContrOCC, All document storage formats
Cloud deployment model
Private cloud
Service constraints
RETAIN - No
REVAULT - Yes there are pre-requisites.
REVIEW - Yes there are pre-reqsites.
System requirements
  • REVAULT SQL Server 2012 SQL Server 2014 SQL Server 2016
  • REVAULT Apache tomcat version 9 & Java version 8 later
  • RETAIN SCORM-compliant Learning Management System if hosted
  • REVIEW SQL Server 2012 SQL Server 2014 SQL Server 2016
  • REVIEW PowerBI Pro

User support

Email or online ticketing support
Email or online ticketing
Support response times
We operate a customer facing ticketing system which is monitored during weekdays from 07:00 - 19:00. Within these hours we will respond to questions or to incidents within 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All customers are provided with the account manager and technical support engineer's details. The technical support engineer will be a person who is intimate with the product the customer is using and will attempt to resolve an incident within 2 hours of notification via the Service Desk. All product customers receive the same level of basic support, however we also have different tiers of support available depending on the product:
Tier 1 - Helpdesk support for incident management
Tier 2 – As Tier 1 plus ongoing support and maintenance including application and database platform upgrades
Tier 3 – As Tier2 plus ongoing application upgrades to receive new functionality.
For those customers on Tier 1 support, ICT Revolutions can upgrade the application or database, or install a later version of a product, at our standard day rate.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We offer a full installation guide and pre-requisites for each system. We can provide either onsite or eLearning training (at extra cost) and provide a full schema where possible. Our products come with implementation days which cover a full handover to the customer. End user testing forms a mandatory part of each and every implementation. As part of User Acceptance Testing, customer end users work through a series of workshops to familiarise and learn how to navigate the systems. Where specific accessability settings are desired, these are applied, and tested.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
Data is always owned by the customer. Generally, Customer data does not leave their own site. For our products where we host customer data alongside the applications, and/or our application carries out processing of that data, we guarantee that the data is either deleted, or returned as CSV or similar files at the termination of the contract.
End-of-contract process
The service is withdrawn, in line with the Contract and the requirement of the customer, any data stored is destroyed or returned to the customer in CSV or similar format.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
REVAULT - This application is designed for desktop use only.
RETAIN - Where hosted by ICT Revolutions, all content is available via mobile devices. Where customer-hosted, this will be dependent on your LMS
REVIEW - Consumption of dashboard content is supported via the PowerBI Android/iOS app
See the Service Definition for more information.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
REVAULT
Access can be configured depending on business area or authorisation, a variety of levels of access control can be chosen from, and information can be presented in any format.
RETAIN
Video content and format can be customised. We offer bespoke courses, and they can be hosted by us or exported. We also offer quizzes which can be fully bespoke and monitoring of usage.
REVIEW
Dashboards can be configured locally to show only the customer requested information. Reports can be created and modified by the customer, or we will help them develop what they need. The colour and appearance can also be amended.

Scaling

Independence of resources
We work with customers to identify their predicted usage and define server specifications that will meet these. We work with customers to review the ongoing performance of our products and make changes to infrastructure where required.

Analytics

Service usage metrics
Yes
Metrics types
REVAULT
We provide user access audit logs.

RETAIN
If hosted by ICT Revolutions, we provide usage and user details for all viewers of courses

See the Service Definition for more information.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
REVAULT
Data can be exported in the standard PowerBI formats including CSV, DOCX and PDF

RETAIN
If hosted by ICT Revolutions, we will provide SCORM-compliant MP4 and SRT files on request. Where hosted by the customer, this is dependent on their LMS and local policies.

REVIEW
Data can be exported in the standard PowerBI formats including CSV and PDF
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
REVIEW data in all formats supported by MSSQL and PowerBI

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We guarantee a 99% availablilty within normal operating hours, as agreed with each customer. If we fail to meet this standard we offer service credits
Approach to resilience
Details available on Request - The critical system components that are required to maintain availability and recover service in the event of outage have been identified. Critical system components are backed up across multiple, isolated locations. Each location is engineered to operate independently with high reliability. Locations that automatically fail-over without interruption. Highly resilient systems, and therefore service availability, is a function of the system design.
Outage reporting
Email Alerts to named customer representative(s)

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
REVAULT - uses different security profiles to access management functions. Users with administrative access only can access these functions. Database access is dependent on customers own end-user access controls for SQL Server.

RETAIN - There is no management interface presented to customers when hosted by ICT Revolutions, customers self-hosting will use their own Learning Management System's controls.

REVIEW - content uses the customers own end-user account controls for PowerBI and SSRS access.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ICO Tier 1

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
CCS Mandated, Cyber Essentials, robust internal processes - i.e. around e-mail useage, NDAs and confidentiality agreements, only 2 admin accounts, GDPR

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Na
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Na
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
ICT Revolutions has instituted a set of business processes, with essential support technology that are in place to monitor and audit how our own and our customer's ICT systems are used and assure user accountability. Protective Monitoring activities are limited to those associated with security controls: Inspecting firewall logs, investigating operating system security alerts and monitoring. Protective Monitoring includes obtaining server and systems log information and securing for a set period ICT logs in order to provide an audit trail of security relevant events of interest.
We are Cyber Security complaint and certified.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident detection and recording - Identifying an incident and recording the event in our Incident Management Log. This may be done through automated monitoring systems or by user contact.
Reporting and communication begin simulations so that incident is identified, we communicate clearly to customer that a disruption is taking place and investigation is in progress.
Classification and initial support Impact assessments guide the description of priority and severity.
Investigation and analysis - Diagnosis helps to isolate specific effects from the root causes and identify the synergy between the incident and changes to the technical environment or reported and documented issues.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Wellbeing

Wellbeing

ICT Revolutions is committed to supporting social value policies. We aim to assist local councils to maximise social, economic, and environmental wellbeing of local communities in accordance with The Public Services (Social Value) Act 2012, The Procurement Reform (Scotland) Act 2014 and The Wellbeing of Future Generations (Wales) act 2015. As part of our contracts, we are committed to:
• Creating employment opportunities within the Local Authority.
• Providing our employees with new skills for the future for their ongoing learning and development.
• Offering employment opportunities to those who serve or have served in our armed forces.
• Provide work opportunities for small, micro-sized businesses and minority owned businesses.
• Procuring goods and services locally where possible.
• Carrying our volunteering activities that deliver benefits to local communities.
• Working with education and training providers, industry bodies and charities to offer curriculum support and work experience opportunities.
• Using resources efficiently to reduce waste and maximise value.
• Reducing air, noise, vibration, and nuisance pollution within local communities to improve health.
This ethos is extended to our work with customers, where we strive to ensure that we always deliver a project leaving the customers’ own staff suitably trained and experienced in the use of their new systems, and in a position to successfully manage them without any further external input. This process naturally engages with the customers’ staff, discovers and fosters the skills of talented and keen individuals, and leaves the customer with a home-grown talent pool of capable system users, and a feeling of ownership of their products.

ICT Revolutions renew their Social Value Policy on an annual basis.

Pricing

Price
£350 to £900 a unit a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
RETAIN
Customers interested in RETAIN can be granted access to a range of content for a limited period of time.

REVAULT & REVIEW
Due to the nature of these products we can’t provide a customer-specific trial, however we are able to offer in-depth demonstrations.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.goldie@ictrevolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.