Qualligence Ltd

AI Cloud Support Services

AI Cloud Support Services by Qualligence Ltd offer specialised support for deploying, managing, and optimising cloud-hosted AI applications. We ensure seamless integration of AI with cloud infrastructure, focusing on scalability, efficiency, and innovation in AI-driven solutions, tailored to enhance business decision-making and operational processes.

Features

• Custom AI Strategy Integration
• Predictive Modelling Deployment
• Machine Learning Automation
• Generative AI Application Development
• Data Analysis and Interpretation
• Scalable Data Engineering
• Cloud Optimisation
• Security and Compliance
• Continuous Support and Maintenance
• Training and Enablement

Benefits

• Enhances strategic planning with AI-driven insights and predictive capabilities.
• Streamlines operations by automating routine tasks and processes.
• Boosts innovation through development of new AI-based products/services.
• Improves decision-making accuracy with advanced machine learning algorithms.
• Converts complex data into actionable insights for better outcomes.
• Scales with business growth through robust and flexible data infrastructure.
• Maximizes cloud efficiency, optimizing performance and reducing operational costs.
• Strengthens security posture, mitigating risks in cloud and AI applications.
• Ensures seamless AI integration and operation with continuous support.
• Empowers teams with AI and cloud knowledge, enhancing productivity.

£250 to £750 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@qualligence.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

663328819662496

Contact

FAHAD SHAH
02086385332
info@qualligence.co.uk

Planning

• Planning service: Yes
• How the planning service works: Qualligence Ltd provides strategic planning services for implementing cloud hosting or software, focusing on business analysis, customised solution design, and robust security architecture. Our approach begins with an in-depth business analysis to identify how cloud technologies can enhance operational efficiency and meet strategic objectives. We evaluate existing infrastructures and workflows, pinpointing areas where cloud solutions can offer significant advantages.; ; In the solution design phase, we work closely with clients to develop scalable, resilient cloud architectures tailored to their unique needs. This includes selecting optimal cloud services, configuring for peak performance, and ensuring seamless integration with existing systems for a cohesive operational environment.; ; Security is a cornerstone of our planning process. We establish comprehensive security architectures that cover data protection, access management, and regulatory compliance, ensuring that the cloud implementation is secure against threats and safeguarding client data.; ; Our planning services are characterised by clear communication and stakeholder involvement, ensuring alignment with client expectations. We aim to facilitate a smooth transition to the cloud, minimizing disruption while maximizing the benefits of cloud technology, enabling businesses to achieve greater efficiency, security, and scalability.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Qualligence Ltd offers specialised training programs tailored to empower businesses and their teams with the knowledge and skills needed to effectively utilise cloud software and hosting services. Our training sessions are designed to cater to various skill levels, from beginners to advanced users, ensuring all participants can leverage cloud technologies to their fullest potential.; ; Our curriculum covers a wide range of topics, including cloud fundamentals, architecture, security best practices, data management, and specific training on managing AI-driven applications in the cloud. We emphasize hands-on learning, providing practical exercises and real-world scenarios to enhance understanding and application of cloud technologies.; ; Training modules also include insights into optimising cloud resources for cost-efficiency, scalability, and performance, along with best practices for cloud migration and deployment strategies. Additionally, we cover critical aspects of cloud security, compliance, and risk management to ensure businesses can maintain secure and compliant cloud environments.; ; By participating in our training programs, teams gain the confidence to navigate cloud platforms, manage cloud-based applications, and make informed decisions that align with their business goals. Our aim is to foster a culture of continuous learning and innovation, enabling businesses to stay competitive in the rapidly evolving cloud landscape.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Qualligence Ltd streamlines cloud migration for buyers, offering a seamless transition to or between cloud services. Our approach includes:; ; 1. **Assessment and Planning:** We evaluate the existing IT setup to tailor a migration plan that minimizes operational disruptions, selecting the optimal cloud model (public, private, hybrid) for the client's needs.; ; 2. **Environment Preparation:** Configuring the cloud environment with necessary security, network settings, and storage solutions to match client requirements.; ; 3. **Data and Application Migration:** Employing advanced tools and methodologies, we ensure a secure transfer of data and applications, maintaining integrity and functionality.; ; 4. **Security and Compliance:** Implementing top-tier security measures and ensuring compliance with regulations throughout the migration process.; ; 5. **Optimization and Support:** Post-migration, we optimize performance, cost, and scalability, providing ongoing support for any arising needs.; ; 6. **Training and Knowledge Transfer:** Equipping the client's team with the skills and knowledge for effective cloud management.; ; Our focused, efficient process aims to harness the cloud's full benefits for businesses, including scalability, flexibility, and cost savings, ensuring a smooth transition with comprehensive support and expertise.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Qualligence Ltd provides comprehensive quality assurance (QA) and performance testing services to ensure that cloud-hosted AI applications and infrastructures meet the highest standards of quality and performance. ; ; Test Planning and Design: Developing customised testing strategies that align with the specific requirements and objectives of each client's cloud solution, ensuring a thorough evaluation of both functionality and performance.; ; Automated and Manual Testing: Utilising a combination of automated testing tools and manual testing techniques to identify and address issues efficiently. This includes testing for usability, security, compatibility, and performance under various conditions.; ; Performance Benchmarking: Establishing performance benchmarks and conducting stress tests to evaluate how cloud solutions perform under peak loads, ensuring they can handle the expected traffic and data processing needs without compromising on speed or availability.; ; Continuous Monitoring and Feedback: Implementing continuous monitoring mechanisms to detect and resolve issues in real-time, coupled with regular feedback loops to ensure ongoing optimization of cloud services.; ; Compliance and Security Testing: Verifying that cloud implementations adhere to relevant regulations and standards, and ensuring robust security measures are in place to protect data and applications.; ; We aim to deliver cloud solutions that are functional, reliable, optimised for peak performance, ensuring reliable cloud infrastructure and applications.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Qualligence Ltd provides a broad spectrum of support services for cloud hosting and software, catering to solutions hosted by buyers, provided by our organisation, or sourced from third-party providers. Our support encompasses:; ; 1. **Technical Assistance:** Offering round-the-clock technical support to address issues, optimise performance, and ensure the smooth operation of cloud hosting and software services.; ; 2. **Maintenance and Updates:** Conducting regular maintenance and updates to cloud solutions to enhance security, functionality, and compatibility with evolving technologies.; ; 3. **Security Monitoring:** Implementing continuous security monitoring and threat detection to safeguard cloud environments against cyber threats and vulnerabilities.; ; 4. **Performance Optimisation:** Analysing and optimising cloud resources for cost-efficiency, scalability, and performance, ensuring clients get the most out of their cloud investments.; ; 5. **Consultation and Advisory:** Providing expert advice on best practices for cloud deployment, management, and integration, tailored to the specific needs of each client.; ; 6. **Training and Knowledge Transfer:** Offering training sessions to empower client teams with the skills to effectively manage and leverage their cloud solutions.; ; Our support services are designed to ensure that businesses can rely on their cloud hosting and software to be secure, efficient, and aligned with their strategic objectives, regardless of the service provider.

Service scope

• Service constraints: Qualligence Ltd offers comprehensive support for cloud hosting and software services, primarily delivered remotely. Our support covers a wide range of cloud solutions, whether hosted by the buyer, our organisation, or third-party providers. However, on-site support availability may be limited, and specific advanced technical issues might require direct intervention from the original service or software providers. We strive to ensure seamless support and service excellence within these parameters, aiming to address and resolve issues efficiently through our remote support channels.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Qualligence Ltd provides email and online ticketing support to ensure prompt and efficient resolution of queries and issues. Our response time to questions is within 24 hours on business days. During weekends, response times may extend due to reduced staffing, but we endeavour to address all inquiries as quickly as possible. We prioritise urgent issues to ensure critical concerns are resolved promptly, regardless of the day of the week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Yes; ; Our web chat support is available 9 to 5 (UK time), Monday to Friday. It meets the WCAG 2.1 AA or EN 301 549 accessibility standards, ensuring a broad range of users, including those with disabilities, can effectively use the service. Our web chat interface is designed to be user-friendly and accessible, featuring options for text resizing, high contrast modes, and keyboard navigation to accommodate users with visual, auditory, or physical limitations. However, users may not be able to customize the interface extensively beyond these features.; ; We have conducted thorough testing of our web chat with users of assistive technologies, including screen readers and voice recognition software, to ensure compatibility and ease of use. This testing involved participants with various disabilities to gather feedback and make necessary adjustments, ensuring our web chat service is inclusive and accessible to all users, enabling efficient communication and support.
• Support levels: We offer tiered support levels to cater to different needs and budgets:; ; 1. Standard Support: This level includes email and ticketing support with a response time within 24 hours on business days. It is designed for non-critical issues and general inquiries. Standard support is included in our base service package at no additional cost.; ; 2. Premium Support: Premium support adds phone support and prioritised ticketing, reducing response times to within 4 hours, including weekends. This level is suitable for businesses requiring quicker resolutions and more direct communication. Premium support is available for an additional monthly fee.; ; 3. Enterprise Support: Our highest level of support includes all the benefits of Premium Support, plus a dedicated Technical Account Manager (TAM) or Cloud Support Engineer for personalised, ongoing assistance. This ensures the fastest response times, with around-the-clock support for critical issues. This level is priced based on the specific needs and scale of the enterprise.; ; Each support level is designed to offer flexibility and meet the varied requirements of our clients, ensuring they have access to the right level of support when they need it. Pricing for Premium and Enterprise levels varies based on the services selected and the level of customisation required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our cloud services are designed to reduce carbon footprints by optimising resource utilisation and minimizing energy consumption. We advocate for and implement green computing practices, such as using energy-efficient data centres and encouraging remote work to reduce transportation emissions, contributing to the global effort against climate change.

  Covid-19 recovery

  We support the recovery from Covid-19 by enabling organizations to adopt cloud solutions that facilitate remote work, ensuring business continuity and resilience. Our services help reduce the need for physical office space, lowering the risk of virus transmission and supporting public health measures.

  Tackling economic inequality

  Qualligence Ltd promotes economic equality by offering scalable cloud solutions that enable small to medium-sized enterprises (SMEs) to access advanced technologies at an affordable cost. This democratization of technology helps level the playing field, fostering innovation and competition across different economic strata.

  Equal opportunity

  We are dedicated to creating equal opportunities within the tech industry by providing training and development programs accessible to all, regardless of background. Our commitment to diversity and inclusion ensures a wide range of perspectives and talents are represented and valued.

  Wellbeing

  Our cloud services support the wellbeing of users by enhancing work-life balance through flexible working arrangements. By facilitating remote work, individuals can better manage their health, family commitments, and personal life, leading to improved overall wellbeing.

Pricing

• Price: £250 to £750 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@qualligence.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.