Signal
UX/UI Design and Research Services
We offer full UX and UI design services, prioritising intuitive, engaging, accessible, and inclusive digital products. Our team integrates user research, usability testing, and iterative design to create beautiful, intuitive, accessible products. From information architecture to visual design, we optimise every aspect for usability and performance of your website.
Features
- User research and usability testing
- Information architecture and interaction design
- Accessibility audits and inclusive design practices
- User interface and visual design
- Design system and pattern library development
- Prototyping and user validation
- Cross-platform responsive design
- Mobile-first digital design
- Heuristic evaluations and expert reviews
- Design thinking workshops and training
Benefits
- Create user-centric digital products that drive engagement
- Ensure accessibility for all users, including those with disabilities
- Improve user satisfaction and retention
- Establish a consistent and scalable design language
- Streamline design and development processes
- Maintain compliance with WCAG and other accessibility standards
- Validate design decisions through data-driven insights
- Reduce development costs by identifying issues early
- Foster a user-centric design culture within the organisation
- Adapt to emerging technologies and interaction paradigms
Pricing
£525 to £1,125 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at newbiz@leith.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 6 3 4 9 3 3 3 5 7 0 0 6 9 8
Contact
Signal
Anna Earle
Telephone: +44 (0)131 561 8600
Email: newbiz@leith.co.uk
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- Training encompasses best practices in user-centred design, accessibility standards, and maintaining a consistent design language across platforms. We provide hands-on workshops for design thinking, usability testing, and interaction design, ensuring that client teams are equipped to continue enhancing the user experience post-deployment.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our design and research services guarantee high-quality digital products. We achieve this through a rigorous testing process that considers both usability and technical performance. This includes real-user testing to ensure user-friendly interfaces, accessibility checks to meet government standards, and performance testing for smooth operation across devices. We continuously refine products based on this testing, delivering solutions that meet and exceed all requirements.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Geographic limitations may restrict in-person collaborations to specific regions based on costs. The availability of our specialised designers can impact project timelines, necessitating early engagement. Advanced design and testing processes might require client-provided technologies or platforms, particularly for usability testing. Projects heavily reliant on remote collaboration may face challenges if not properly equipped for digital communication. Additionally, our adherence to the latest accessibility and usability standards may require updates or modifications to clients' existing systems to fully integrate our design solutions, ensuring compliance and optimal user experience.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 24 hours during the working week. We only offer support at weekends at request or during emergencies.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- For this service, extensive support is not typically required. However we are fully prepared to provide it as needed: Standard – available for all services, providing email and phone support during business hours to handle routine inquiries and minor issues. Premium – while not often necessary, this option is available for clients who desire quicker turnarounds or need support outside of standard hours, especially during critical project phases. Dedicated – offered on an as-needed basis, particularly for clients who engage in complex or long-term projects that may benefit from having a dedicated point of contact. Costs: Standard is included at no extra cost. Premium and dedicated support are available upon request. Costs are subject to agreement
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Offering remote UX and UI design services means we reduce the need for physical office space and commuting, thereby lowering carbon emissions.
Beyond supporting our clients to achieve their environmental goals, we appreciate that our work may impact the local, regional and global environment and are committed to a programme of sustainable actions to reduce this impact, working towards our own agency sustainability goals.
A key part of our commitment is being a supporter of the Advertising Association’s Ad Net Zero initiative - an industry wide drive to reduce the carbon impact of developing, producing and running advertising to real net zero by the end of 2030.
Supporters commit to five Ad Net Zero actions, which we use as our guideline for sustainability efforts. We operate a number of initiatives under each of these actions.
Action 1: Reduce emissions from advertising business operations
Action 2: Reduce emissions from advertising production
Action 3: Reduce emissions from media planning and buying
Action 4: Reduce emissions through award and events
Action 5: Harness advertising’s power to support behaviour change
As a supporter of Ad Net Zero, our people gain access to a qualification focused on helping those working within the industry understand the climate crisis and the actions we can take to achieve net zero.
Our ultimate sustainability goal is to achieve Net Zero as an agency. We are already carbon neutral certified, undertaking annual carbon audits, plus have committed to the Science Based Targets Initiative and in the process of agreeing our targets.
To contribute to our environmental efforts more locally, we run a green employee network, the ‘Leafers’, who are responsible for implementing green initiatives across the agency. Recent Leafer initiatives have included ‘Leith Lends’, encouraging Leithers to lend/borrow rather than buy new, local litter picks, and a car sharing scheme.Covid-19 recovery
Our digital solutions facilitate remote work and online engagement, supporting businesses and organisations in adapting to post-pandemic challenges.
We understand the challenges posed by the pandemic and work closely with organisations to adapt their digital solutions to the new normal. Our team facilitates the rapid adoption of remote work technologies, ensuring seamless collaboration and productivity for distributed teams. We also help organisations enhance their digital service delivery, enabling them to reach and serve their customers effectively in a contactless manner. Through the implementation of robust cybersecurity measures, we protect organisations' digital assets and sensitive data, mitigating the risks associated with increased remote access. Our digital transformation workshops and change management strategies empower organisations to navigate the evolving landscape, fostering agility and adaptability.Tackling economic inequality
We promote accessibility and inclusivity in digital design, ensuring that products are usable by all, regardless of socioeconomic status.
We're committed to tackling economic inequality by leveraging the power of digital technologies. We work with organisations to develop strategies promoting digital inclusion and bridging the digital divide. By providing access to digital tools, resources, and training, we help underserved communities acquire the skills necessary to participate in the digital economy.
Our team collaborates with organisations to create affordable and accessible digital services that cater to the needs of low-income and marginalised populations. We also support initiatives that aim to create digital job opportunities and foster entrepreneurship in disadvantaged communities.
Through data-driven insights and impact assessments, we help organisations measure and optimise the economic benefits generated by their digital initiatives, ensuring that the benefits are distributed equitably. Our goal is to harness the potential of digital technologies to reduce economic disparities, promote financial inclusion, and create a more level playing field for all members of society.Equal opportunity
Through our commitment to inclusive design practices, we empower diverse user groups, fostering equal access to digital resources and opportunities.
Beyond supporting our clients, at Leith we are deeply committed to championing diversity within the Leith workforce at all levels, but we are always looking for ways to improve.
We have a number of D&I initiatives, supported by a dedicated diversity committee:
Use inclusive recruitment practices, including: mixed interview panels and candidate shortlists; unconscious and conscious bias training for managers; task based interview assessments to prevent bias; all job ads reviewed for compliance with D&I legislation; redesigning the Leith website to meet accessibility guidelines and registering on Euan’s guide (helping disabled people understand the accessibility features/barriers buildings have) - aimed at reducing barriers to interview/employment.
Supporting social mobility and opening up the industry to a more diverse workforce through two inclusive intern and work experience initiatives:
- Upriser: inspiring secondary school students with the power of creative thinking and making them aware of creative career opportunities
- Unlocked: providing paid internships to those from minority communities
Providing our people with an effective voice - employee networks/groups or via safe and confidential ways to enter into dialogue.
Operating committees to raise a collective voice on specific issues and dedicated initiatives: D&I, Accessibility, Environmental, Learning & Development.
Our D&I committee runs regular sessions and awareness training to support inclusion.
Processes to act upon any issues identified through staff engagement
Living Wage employer.Wellbeing
Our emphasis on user-centric design enhances user satisfaction and reduces frustration, contributing to overall digital wellbeing and mental health.
Beyond the support of our clients and end users, the wellbeing of our employees is our highest priority. We maintain an agency that cares for its people and makes a difference for them.
We provide our colleagues with stable, secure and welcoming working conditions, with processes and tools to support their physical and mental health:
- Implemented the Six Standards of the Mental Health at Work Commitment.
- A team of 8 Mental Health First aiders.
- Full physical and mental healthcare through Vitality.
- Employee assistance programme (Unum) - with unlimited mental health sessions.
- Mental health awareness and neurodiversity training for managers.
- Activities to support World Mental Health Day.
- We operate flexible working, including the option to work abroad 4 weeks each year. Supported by various policies, including menopause and compassionate sick days.
- With 120+ people, and supplemented by freelance staff, we scale resource as required, meeting client requirements whilst preventing burn out.
- Social committee organising regular events to encourage a positive working environment and culture.
- Cycle to Work scheme, weekly softball games, yoga sessions, annual sports day, timetabled events during Wellbeing Week.
- We support learning and development for all our people. All staff receive quarterly performance assessments and regular 1-1 meetings.
- We also run a learning and development committee, keeping abreast of training opportunities for our industry, and support an internal mentoring programme.
- We hold annual staff surveys to monitor the wellbeing of our people, with results and action plans shared.
Pricing
- Price
- £525 to £1,125 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at newbiz@leith.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.