CONTIEM LIMITED

PoolParty

The PoolParty Semantic Suite is a comprehensive middleware software. It includes a browser-based taxonomy management, thesaurus management, linked data, ontology management, corpus management, extraction and Semantic MiddleWare Configurator.

Features

• Text Mining & Natural language processing
• Semantic AI Applications
• Graph Automation
• Graph Management

Benefits

• Text Classification, Corpus Analysis, Auto Classification Enrichment, Extracting important terms
• Recommender systems, Your Semantic AI Applications, Semantic search
• Entity Linking, Data ingestion & Mapping
• Ontology Management, Taxonomy Management & Card Sorting, Graph Data Management
• Validation & Data Quality Management
• Integration with CMS
• Linked Data Enrichment, Frontend, and SPARQL endpoint

£2,410 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at girling@contiem.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

663504101049193

Contact

Joe Girling
02087228400
girling@contiem.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: NA
• System requirements:
  • OS: 64bit GNU/Linux Server (CentOS/RHEL/Oracle Linux 7 and 8) (recommended)
  • OS: 64bit Windows Server (Windows Server 2019 and 2016)
  • Java Runtime Environment: OpenJDK17
  • Minimum 8GB dedicated to the web application server (16-32gb recommended)
  • Minimum 2GB RAM dedicated to the integrated Apache Solr server
  • Hardisk space for web application server: minimum 2.5x available RAM
  • PoolParty currently ships with: Elastisearch-v7.17/Apache Tomcat 9.0.84/Keycloak 22.0.5

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Service Desk is manned Monday through Friday 9:00 am to 5:30 pm. Mekon responds to Customers within the following times and according to the assigned Priority Levels, Mekon make best efforts to return a call within the Initial Response Time (IRT) and will resolve issues within the Target Fix Times (TFT). Priority 1 (System Failure), IRT 1 hour, TFT 48 hours. Priority 2 (Critical Issue), IRT 2 hours, TFT 5 days. Priority 3 (Urgent Issue), IRT 1 day, TFT Next Release. Priority 4 (Enhancement), IRT 1 day, TFT Next release.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Target Response and Resolution Times, which are included within the licence price of the service. Mekon will respond to Customer within the time periods below and according to the Priority Level of the issue, Mekon will make best efforts to return a call within the Initial Response Time and will resolve issues within the target resolution times set forth below. Monday through Friday 9:00 am (UK Timezone) - 5:30 pm (UK Timezone). 1. System failure/System down. Response within 1 hour. Resolution within 48 hours. 2. Critical issue – Software failure where most users cannot proceed normally. Response within 2 hours. Resolution within 5 days. 3. Urgent issue – Software failure but workaround exists. Response within 1 day. Resolution in next release. 4. Not urgent / Enhancement Developer pre production enquiries. Response within 1 day. Resolution as mutually agreed. - Customers can easily track/log all customer support questions. A dedicated account manager will be assigned. Enhanced support services can be provided at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers are provided with virtual live support and training for both initial configuration and further onboarding.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be extracted in a number of standard formats including RDF, XLS and CSV. The extraction can be done either via the front end or the API.
• End-of-contract process: Notification is given and help is offered to migrate data into new services if required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: With the API, users can do all the actions they can do with the front end. In addition, developers can use the API to integrate PoolParty with other systems.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisations are available to the user through:; - Producing reports outside of the built in list via Custom reports; - Addition of connections to external services through PoolParty Applications and External Services

Scaling

• Independence of resources: PoolParty effectively load balances and scales. Multiple PoolParty instances can be linked in a high availability cluster.

Analytics

• Service usage metrics: Yes
• Metrics types: All actors and actions on the server are logged; When the application is deployed by SWC we monitor the server usage. We use various tools to do this and have eal-time dashboards to monitor load.; ; Limited reports can be made available on request
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Semantic Web Company

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Yes ("Cryptographic Policy, 6.1, 17.02.2023, protected) is an ISO/IEC 27001:2013 certified, management approved, active policy at Semantic Web Company
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be extracted in a number of standard formats including RDF, JSON, XLS and CSV. The extraction can be done either via the front end or the API
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats: Other
• Other data import formats:
  • RDF
  • JSON
  • Turtle
  • N-Triples
  • N3
  • Trig

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Yes ("Cryptographic Policy, 6.1, 17.02.2023, protected) is an ISO/IEC 27001:2013 certified, management approved, active policy at Semantic Web Company. The service is accessible via HTTPS (TLS1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Yes ("Cryptographic Policy, 6.1, 17.02.2023, protected) is an ISO/IEC 27001:2013 certified, management approved, active policy at Semantic Web Company

Availability and resilience

• Guaranteed availability: Choice between 99.0% and 99.9% availability
• Approach to resilience: Available on request
• Outage reporting: Email alert, outage report

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: PoolParty incorporates Keycloak identity and access management
• Access restrictions in management interfaces and support channels: Users authenticate with a username and password. Single Sign-on can be configured.; PoolParty supports roles and groups for user permissions. User permissions control access both to software functions and specific content.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: Keycloak, MFA

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CIS – Certification & Information Security Services GmbH.
• ISO/IEC 27001 accreditation date: 13/02/2019
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Semantic Web Company is ISO/IEC 27001:2013, GDPR, NIS 2

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: IT Change Management Process" (v5.1, 20.01.2023, protected) is an ISO/IEC 27001:2013 certified, management approved, active policy at Semantic Web Company; Each change to the overall environment has to be done via JIRA and be approved by an authorized person.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability Management Policy" (v9.1, 21.02.2023, restricted) is an ISO/IEC 27001:2013 certified, management approved, active policy at Semantic Web Company.; ; Vulnerabilities are checked during development and testing using various tools like OWASP dependency checker. Depending of the criticality of the vulnerability (base score) vulnerabilities are either fixed immediately or during the next (hot fix) release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Procedure for Monitoring the Use of IT Systems" (v3.1, 28.02.2023, restricted) is an ISO/IEC 27001:2013 certified, management approved, active policy at Semantic Web Company.; ; Semantic Web Company makes use of SIEM based on elastic cloud. Additionally all activities on our servers are monitored with respect to access. Semantic Web Company follows the principle of least privilege and specific users have to be used to access systems (no root sign in)
• Incident management type: Supplier-defined controls
• Incident management approach: "Information Security Incident Response" (v4.4, 15.04.2024, restricted) is an ISO/IEC 27001:2013 certified, management approved, active policy at Semantic Web Company. available on request . The public workflow will be attached

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  PoolParty's equal opportunity policy underscores its commitment to fostering a diverse and inclusive work environment. While specific details might not be readily available in public documents, PoolParty likely adheres to legal requirements and industry standards promoting fair treatment and non-discrimination based on factors like race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. This commitment is typically reflected in recruitment, hiring, training, promotion, and other employment practices. For precise information, accessing PoolParty's official documentation or contacting their human resources department would be advisable.

Pricing

• Price: £2,410 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a paid-for trial version of up to 30 days. This includes a full version of the software and some consulting hours from us to help you explore your specific use cases in the tool.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at girling@contiem.com. Tell them what format you need. It will help if you say what assistive technology you use.