VUCITY LIMITED

3D City Visualisation Platform for Urban Planning and Community Engagement

VU.CITY revolutionises urban planning through an innovative, collaborative digital platform, utilising cutting-edge 3D modeling, AI, and geospatial data to create virtual environments where cities can be designed, simulated, and optimised for smarter, sustainable, inclusive communities benefitting citizens and environment.

Features

• Data Visualisation
• Accurate 3D Model of Cities
• Review Architectural Models in Context
• Cloud Accessibility
• Zone of Theoretical Visibility
• Digital Measurement Tools
• Sunlight & Weather Analysis
• Import 3D Models into Context
• Consented Schemes Timeline

Benefits

• Visualise multiple data sets in 3D
• Speed up the planning process
• Drive tranparency across all stakeholders in planning
• Easily visualise complex 3D concepts
• Quickly generate buildable proposals for a given land parcel
• Easily understand the enviromental impact of a proposal on surroundings
• Engage the local community in shaping the future
• Test ideas instantly against up-to-date context
• Visualise, organise and analyse data quick and easily
• Remove barriers and minimise risk early

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at subscriptions@vu.city. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

663513038880530

Contact

VU.CITY Sales Team
0208 432 7000
subscriptions@vu.city

About the service

• Service categories:
  • Applications
    • Engineering
      • Computer-Aided Design Applications
        • Computer-Aided Design Applications
      • Collaborative product data management
        • Collaborative product data management
      • Other engineering
        • Building Information Modelling Applications
        • Electronic Design Automation Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Generative design & capacity planning.; Building Information Modelling (BIM); Geospatial Information Systems (GIS)
• Cloud deployment model: Public cloud
• Service constraints: Hardware support is limited to the system requirements (https://kb.vu.city/vucity-3d/selecting-your-environment); ; Updates do happen in the cloud but should not interrupt user workflows.; ; Monitor display size should be HD or above.
• System requirements:
  • Windows 10/11 64-bit or macOS
  • Apple Silicon M2 or higher, Intel Core i5 or higher

User support

• Email or online ticketing support: Yes
• Support response times: Same day for questions raised Monday to Friday. Next working day for questions raised outside of work hours (9am to 5.30pm)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic user support is online and comes free as part of a license.; Onsite support is available at an extra cost £1200 per day and is generally focused on user training of the system.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We do provide onsite training, online training and have an online user knowledge base that contains all user guides, tips and new feature releases. We also feature a guided tour for users that log in to the for the first time.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We have a public knowledge base that users can access via our website. Inside of the knowledge base acticles we have written documents and videos that detail how to use all aspects of the software. The videos include a voice over, playback speed adjustment, volume control, video quality adjustment and resolution changes. We can export our written guide to PDFs which offer further accessibility
• End-of-contract data extraction: Users can download any files that has been shared or any files that they have created throughout the duration of their license, on the VU.CITY Hub.; Users have the opportunity to download their files ahead of the contract ending.
• End-of-contract process: The users will be given the opportunity to download their files and once the contract has terminated, access to the system will be restricted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: There's a graphical interface for the application that allows users to use various tools within the application to perform various tasks.; This is an application that is streamed to users directly to a browser window.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: This testing is scheduled for next year (before G-Cloud 15 is active). This will be a combination of automated tests, Manual keyboard testing and Manual visual inspection.
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our Cloud service provisions individual compute resources per user which ensures no contention for shared resources.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is saved to a user or organization's storage in the Hub (cloud based object storage in buckets)
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • FBX
  • IFC
  • 3D 3DS 3MF AC AC3D ACC AMF AMJ ASE ASK
  • B3D BLEND BVH COB DAE DXF ENFF FBX GLTF IFC
  • IRR IRRMESH LWO LWS LXO MD2 MD3 MD5 MDC MDL
  • MESH MOT MS3D NDO NFF OBJ OFF OGEX PLY PMX
  • TER UC VTA X X3D XGL ZGL
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • IFC
  • FBX
  • 3D 3DS 3MF AC AC3D ACC AMF AMJ ASE ASK
  • B3D BLEND BVH COB DAE DXF ENFF FBX GLTF IFC
  • IRR IRRMESH LWO LWS LXO MD2 MD3 MD5 MDC MDL
  • MESH MOT MS3D NDO NFF OBJ OFF OGEX PLY PMX
  • TER UC VTA X X3D XGL ZGL

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We currently don't provide any written SLAs or agreements
• Approach to resilience: Production databases are highly available across multiple data centres; Compute resources are self healing and will auto restart when in a failed state; Our APIs and web services will scale up with demand using Kubernetes
• Outage reporting: Alerts for service outages reach relevant staff via emails and slack channels

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorized staff are allowed to log into management backend services
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We conduct annual ISO audits, notably ISO 27001, to assess and enhance our security practices. These audits guide us in aligning with industry best practices and international standards

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All of our software deployments go through a 3 part lifecycle consisting of Development, Staging and Production environments. Quality assurance is performed on Staging environments before being deployed to Production.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Threat alerts can come from various places directly via our cloud providers. Once a threat is identified immidiate action is taken to assess triage the issue and mititage any possible consequences of ignoring said threat. Actions such as patching software is taken immedietely in the event of high risk with lower risk threats scheduled for future improvements.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Some services have personalised monitoring while others use base cloud provider monitoring systems such as Cloudwatch.
• Incident management type: Undisclosed
• Post-quantum cryptography secure: No
• Incident management approach: When an incident occurs any relevant engineers are tasked with resolving the issue immedietely. Communication to our customers is handled by a member of our commercial team. Once the incident is resolved a RCA is published in a post-mortem which is presented to management and communicated to our customers using direct channels.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 24 Hour Trial
• Link to free trial: https://www.vu.city/free-trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation
• ISO/IEC 27001 accreditation date: Thursday 24 October 2024
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation
• ISO 9001 accreditation date: Thursday 24 October 2024
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at subscriptions@vu.city. Tell them what format you need. It will help if you say what assistive technology you use.