SOFTCAT PLC

Commvault

Commvault Cloud SaaS provides secure, scalable, and automated data protection for hybrid and multi‑cloud workloads. It delivers backup, recovery, archiving, ransomware protection, compliance readiness, and centralized management through a unified SaaS platform. The service ensures data availability, operational efficiency, and resiliency with policy‑based automation and industry‑leading security.

Features

• Encryption in transit and at rest with key management integration.

Benefits

• Accelerate recovery activities using guided, self‑service restore capabilities.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

663897472308487

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software

  Archiving

  • File and Other Archiving Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integrates with ITSM (ServiceNow/JSM), SIEM, identity providers (SSO/MFA), cloud object storage (Azure/AWS/GCP), Kubernetes distributions, hypervisors (VMware), databases, endpoints, Microsoft 365, Salesforce, and archival tiers. Extensions enable automated protection, ticketing, logging, authentication, storage tiering, and application‑consistent backup and recovery workflows.
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance windows are communicated in advance. Supported workloads must align with Commvault Cloud SaaS compatibility matrices. Data residency limited to available regions. Internet connectivity and firewall allow‑listing required. Restore throughput depends on network and source performance. Cloud egress charges may apply. Shared‑responsibility model requires correct RBAC/retention setup. Some advanced features need agents or API permissions.
• System requirements:
  • Reliable internet connectivity and DNS resolution for service endpoints.
  • Supported modern browser: Edge, Chrome, Firefox, current versions.
  • Identity provider for SSO/MFA, or local user management enabled.
  • Appropriate RBAC roles and administrative credentials for workload discovery.
  • Firewall allow‑listing of Commvault SaaS URLs and IP ranges.
  • API permissions for Microsoft 365, Salesforce, and cloud services.
  • Optional lightweight agents for endpoints or specific application workloads.
  • Access to cloud object storage accounts and encryption key management.
  • Sufficient network bandwidth for backup, restore, and validation operations.
  • Compliance‑aligned retention policies and legal hold configurations established.

User support

• Email or online ticketing support: Yes
• Support response times: 24×7 ticketing. Initial acknowledgment typically within one hour for P1; follow‑the‑sun coverage for all severities. Weekend and holidays covered for P1/P2; standard severities handled next business day. Escalation paths and status updates available in the support portal.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Not publicly disclosed. Commvault provides multiple support channels (portal, phone, chat) and documents 24×7 availability; however, specific assistive‑technology testing details for the chat interface are not publicly disclosed
• Web chat accessibility testing: Not publicly disclosed. Commvault provides multiple support channels (portal, phone, chat) and documents 24×7 availability; however, specific assistive‑technology testing details for the chat interface are not publicly disclosed
• Onsite support: Yes, at extra cost
• Support levels: Tiered support with 24×7 incident handling for Severity 1. Standard tier includes portal, knowledge base, email/ticket, and phone support. Enhanced/Premium adds faster SLAs, proactive reviews, and designated escalation contacts. Mission‑critical tier offers shortest SLAs, proactive monitoring guidance, and a named Technical Account Manager/Cloud Support Engineer for governance, reporting, and quarterly service reviews. Optional professional services for onboarding, migrations, and DR testing. Pricing depends on tier and scope, with mission‑critical services and TAM billed at premium rates.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: "Commvault helps users begin using the Cloud SaaS service through a ; structured, guided onboarding experience supported by documentation, training, and automated setup tools. The Commvault SaaS Documentation Hub provides a central starting point, offering configuration guidance, user administration steps, and end‑to‑end instructions for deploying and operating the service. Users are supported with onboarding wizards that simplify connecting workloads such as Azure VMs or Microsoft 365. These wizards guide users through configuring required resources, using existing credentials or infrastructure where available, and validating access before protection begins. Commvault also offers e‑learning courses that walk new users through onboarding, configuration, backup, and restore processes—helping them develop confidence and competence quickly. [readiverse...mvault.com]. For MSPs and multi‑tenant users, dedicated onboarding steps help configure tenant environments, including creating companies and integrating the Command Center into their portals."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Please see our Master Terms and conditions: https://www.commvault.com/legal/master-terms-and-conditions
• End-of-contract process: Please see our Master Terms and conditions: https://www.commvault.com/legal/master-terms-and-conditions
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Commvault Cloud SaaS service interface is a web‑based Command Center that provides a unified, intuitive console for managing data protection operations. It offers streamlined navigation, global search, dashboards, workload configuration, backup and restore management, reporting, and monitoring features through a browser without installing client software. The interface runs in the cloud control plane and centralizes activities such as job management, user access, security settings, and workload onboarding, giving administrators a single pane of glass to oversee all environments.
• Accessibility standards: None or don’t know
• Description of accessibility: The Commvault Cloud SaaS service interface is a web‑based Command Center that provides a unified, intuitive console for managing data protection operations. It offers streamlined navigation, global search, dashboards, workload configuration, backup and restore management, reporting, and monitoring features through a browser without installing client software. The interface runs in the cloud control plane and centralizes activities such as job management, user access, security settings, and workload onboarding, giving administrators a single pane of glass to oversee all environments.
• Accessibility testing: The Commvault Cloud SaaS service interface is a web‑based Command Center that provides a unified, intuitive console for managing data protection operations. It offers streamlined navigation, global search, dashboards, workload configuration, backup and restore management, reporting, and monitoring features through a browser without installing client software. The interface runs in the cloud control plane and centralizes activities such as job management, user access, security settings, and workload onboarding, giving administrators a single pane of glass to oversee all environments.
• API: Yes
• What users can and can't do using the API: Commvault Cloud SaaS provides a comprehensive REST API that allows users to automate and manage many service functions. Users can set up the service through the API by authenticating with tenant credentials or service accounts and then creating users, configuring organizations, adding workloads, and submitting provisioning or fulfillment requests. The API supports operations such as initiating backups, retrieving usage data, managing resellers, and performing administrative tasks including creating or updating entities like clients, users, or policies. Users can make changes through standard HTTP methods—GET to retrieve resources, POST to create configurations, PUT to update existing settings, and DELETE to remove objects. This enables integration with orchestration tools or custom workflows for consistent automation across environments. For more information: https://documentation.commvault.com/saas/rest_api.html
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: "What can be customised:; Workloads & onboarding (e.g., Azure/AWS/M365 discovery, hypervisor/app connections).; Protection policies (service plans, schedules, retention), job monitoring, and reporting via Command Center. [commvault.com]; Identity & access (users, groups, roles, IdPs). [commvault.com]; Storage choices (use Commvault‑managed targets or connect customer cloud storage). [support.co...mvault.com]; Automation/integration through REST APIs."

Scaling

• Independence of resources: "Commvault Cloud SaaS prevents “noisy‑neighbor” impact through strong tenant isolation and resource controls. The platform separates the control plane from the data plane, allowing UI, authentication, and orchestration to run on elastic Azure services that scale independently of tenant load. This ensures one customer’s spikes don’t affect others. ; Backup and restore traffic flows directly between each customer’s sources and their own storage, minimizing shared bottlenecks."

Analytics

• Service usage metrics: Yes
• Metrics types: Commvault Cloud SaaS does provide service usage metrics, delivered through its built‑in Cloud Metrics Reporting capabilities. Users can view performance, historical trends, activity data, storage utilization, tenant usage, and chargeback metrics directly through the Command Center and the Cloud Services Portal. For more information: https://docs.commvault.com/v11/software/metrics_reporting.html
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Commvault

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Commvault Cloud SaaS implements a layered model beyond baseline encryption. Backup objects are encrypted at rest using strong AES keys with managed key‑handling, and stored on Azure Blob Storage, which provides provider‑side encryption, durability, and physically secured facilities. For SaaS workloads, data is replicated across three availability zones in the chosen region to enhance resilience. For more information, please see Commvault’s ISO/IEC 27001 and SOC2 TypeII certifications here: https://trust.commvault.com/resources
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: "Users can export their data from Commvault Cloud SaaS using several built‑in mechanisms designed to give customers full control over data retrieval. Data export is primarily performed through restore operations, which allow users to extract backed‑up information out of the platform and into destinations they choose. Users can restore data back to its original location or send it to an alternate server, VM, cloud target, or local filesystem. These restore workflows form the standard method for exporting protected data and are part of Commvault’s shared‑responsibility service model.
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: In Line with Microsoft Azure SLAs and as perCommvault Cloud SaaS global availability in the master agreements the SaaS Solution is available at least 99.9% of the time measured on a monthly basis (“Uptime”). The Uptime does not apply to any downtime due to: (i) any emergency or planned maintenance, repair, or upgrade; (ii) issues or failures with Customer’s or its service providers’ services, applications, software, hardware or other components not supplied by Commvault; (iii) third-party attacks, intrusions, distributed denial of service attacks or force majeure events, including those at Customer’s site or between Customer’s site and data centers made available through the SaaS Solution; or (iv) Customer’s acts or omissions in violation of these Terms. In the event of Commvault’s Uptime failure, Commvault shall: (i) use commercially reasonable efforts to provide Customer with an error correction or work-around that corrects the Uptime failure; and (ii) provide Customer with a credit as set forth in the table below (a “Service Credit”), provided such Service Credit is approved by Commvault, such approval not to be unreasonably withheld. For the avoidance of doubt, service providers are not eligible for Service Credits. information: https://documentation.commvault.com/saas/viewing_sla_report.html; https://documentation.commvault.com/11.42/commvault-user-guide/monitor_service_level_agreement_sla.html; https://documentation.commvault.com/saas/sla_report.html
• Approach to resilience: Commvault Cloud SaaS is engineered for high resilience through a separated control and data‑plane architecture. The control plane—UI, orchestration, auth—runs on Microsoft Azure and scales horizontally; the data plane handles backup/restore flows directly between customer sources and designated storage, reducing single points of failure and limiting shared bottlenecks. For storage resilience, Commvault offers managed cloud storage (Air Gap Protect) and bring‑your‑own storage options (Azure, AWS, OCI) so copies can be distributed across providers and sites. Where Commvault provides the storage, backup data is stored in Azure object storage with synchronous replication across three availability zones in the chosen region to enhance durability and availability. Customers protecting on‑prem or hybrid workloads deploy backup gateways/access nodes (or HyperScale X) in their environments, localizing data movement and enabling targeted scaling and path diversity for recovery operations. This design helps sustain protection even during network or regional incidents.
• Outage reporting: Outage reporting is delivered via a public status page, configurable email/in‑console alerts, and APIs/SIEM integrations—augmented by support‑portal communications for ongoing incidents

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: Commvault restricts access through strong authentication, supporting SAML‑based SSO with Entra ID and optional MFA when SSO is not used. Access to management interfaces is controlled using granular role‑based access control (RBAC), ensuring users operate with least‑privilege permissions. Conditional access policies applied through identity providers enforce additional restrictions such as MFA, IP/location rules, and device compliance. All administrative actions are logged and retained for audit and incident response purposes. Support channels require authenticated access, and engineer permissions are tightly controlled under ISO 27001 and SOC 2 governance, ensuring no unauthorized access to customer environments.
• Access restrictions in management interfaces and support channels: Commvault restricts access through strong authentication, supporting SAML‑based SSO with Entra ID and optional MFA when SSO is not used. Access to management interfaces is controlled using granular role‑based access control (RBAC), ensuring users operate with least‑privilege permissions. Conditional access policies applied through identity providers enforce additional restrictions such as MFA, IP/location rules, and device compliance. All administrative actions are logged and retained for audit and incident response purposes. Support channels require authenticated access, and engineer permissions are tightly controlled under ISO 27001 and SOC 2 governance, ensuring no unauthorized access to customer environments.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "Yes, We have documented information Security policy in place.; Please access Commvault Information Security Policy (Table of Content) here :; ; https://trust.commvault.com/resources?s=ksx5qkvb922ym0ichpvqib&name=commvault-information-security-policy-(table-of-content)"
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Commvault SaaS uses documented change control with CAB approvals, versioning, and rollback. Service components (tenants, policies, storage, identities, agents, integrations) are tracked via CMDB/workload inventory and auditable logs. Changes undergo security impact assessment (risk scoring, dependency review), automated testing, and staged deployment (canary, blue/green). Customer‑visible changes are communicated via release notes/portal notifications; emergency changes follow expedited CAB with post‑implementation review. RBAC and least‑privilege enforce separation of duties.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Continuous scanning across SaaS services and supporting infrastructure; CVE triage using CVSS and exploit intelligence. Threat intel sourced from vendor advisories, NIST NVD, cloud provider bulletins, and ISAC feeds. Patching SLAs based on severity: P1/Critical expedited; High prioritized in next maintenance window; Medium/Low per schedule. Compensating controls (WAF, segmentation, immutability) applied where patching requires coordination. Customers receive release notes for agent/connector updates; backend fixes are applied by Commvault operations. Evidence via audit logs and change records.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: "Commvault Cloud SaaS delivers robust protective monitoring through continuous, AI‑driven security oversight. Its Security IQ Dashboard provides real‑time visibility into user activity, anomalies, audit trails, and threat indicators, enabling rapid detection and response. Immutable, air‑gapped storage, zero‑trust controls, encryption, and multi‑authorization workflows ensure monitored data remains secure and tamper‑proof. Threat Scan proactively identifies malware in backups to prevent reinfection during recovery. Integrated logging, reporting, and SIEM integrationcentralize threat detection and audit visibility. Combined with global compliance certifications, these capabilities ensure strong governance, early threat identification, and secure, reliable recovery across cloud and hybrid workloads.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: "Commvault Cloud SaaS has a comprehensive Incident Response Plan managed by the Commvault cloud SaaS DevSecOps service in partnership with Commvault IT Security service. The IRP is tested annually by a certified third party as part of our normal ISO and SOC2 certification requirements.; ; As the IRP is proprietary and confidential of Commvault, additional details of the policy can be provided to the customer for review via our SOC 2 and ISO 27001 certification reports can be accessed here :; https://trust.commvault.com/resources
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30‑day free trial includes full Commvault Cloud SaaS workload protection, guided onboarding, secure-by-design architecture, and unlimited test backups. Does not include long‑term storage, premium support tiers, or production‑scale SLAs. Trial access expires automatically after 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.