STAIRCASE13 LIMITED

openOutcomes Configuration, Customisation and Integration Support

openOutcomes is a patient-centric digital platform developed in partnership with NHS clinicians for recording PROMs (Patient Reported Outcome Measures) and PREMs (Patient Reported Experience Measures) for multiple clinical specialities. We help NHS trusts and other customers with all aspects of openOutcomes delivery including configuration, customisation and integrations with existing systems.

Features

• Automatically send links to the patient app via email/SMS
• Patients view PROMs questionnaires in the patient app
• Record procedure data and PROMs together within a care pathway
• See visual representations of a patients recovery vs the average
• Live dashboard for managing the PROMs workflow
• Support for multiple clinical specialities via a templating system
• Powerful reporting allows filtering by many parameters
• Tools for statistical analysis of data
• Export data for research purposes
• Easily integrate with your PAS and authentication service

Benefits

• Save time and resource by automating PROMs processes
• Collect PROMs for a wider variety of specialities and procedures
• Discover insights into how care can be improved
• No more paper or spreadsheets
• Intuitive interface for both clinicians and administrative staff
• Assess clinicians performance

£30,000 an instance a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@staircase13.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

664058093067635

Contact

Steve Wilkinson
01612830961
gcloud@staircase13.com

Planning

• Planning service: Yes
• How the planning service works: We can assist customers in managing all aspects of planning for migration to openOutcomes including project planning, requirements analysis and creating proof of concepts.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer a range of training services including on-site training and train the trainer training.
• Training is tied to specific services: Yes
• Services the training service works with: OpenOutcomes

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can assist customers in all aspects of openOutcomes set-up including hosting, configuration, security, onboarding, system integrations, customisation and data analytics.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer a variety of testing services including unit testing, automated testing, system testing, compatibility testing, integration testing, security testing and system performance testing.; ; We can also assist in setting up continuous integration environments.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide 2nd and 3rd line support 9am-5pm weekdays exc. bank holidays primarily via an online ticketing service. We offer telephone support at additional cost. Support and maintenance options start at £30,000pa with custom pricing for larger scale deployments. We follow ITIL Service Management processes and our service manager reports monthly to clients on support metrics.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times will depend on the support contract and also on ticket priority as set by our customer. 1 hour response time is available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide 2nd and 3rd line support 9am-5pm weekdays exc. bank holidays primarily via an online ticketing service. We offer telephone support at additional cost. Support and maintenance options start at £30,000pa with custom pricing for larger scale deployments. We follow ITIL Service Management processes and our service manager reports monthly to clients on support metrics.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  The primary aim of openOutcomes is to improve care for NHS patients, directly contributing to their wellbeing. It achieves this by gathering data on interventions that patients have experienced along with feedback from the patients themselves via PROMs and PREMs questionnaires. Statistical analysis is carried out on this data at a population level to provide insights to clinician's about how they can improve outcomes for the patient. For example, openOutcomes can compare the relative performance of implants, techniques and clinicians against a patient population which has undergone a particular procedure. The patient population can be further stratified in many ways such as by age, postcode, gender, smoking status, co-morbidities, BMI and many more.

Pricing

• Price: £30,000 an instance a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@staircase13.com. Tell them what format you need. It will help if you say what assistive technology you use.