Innovate IT Ltd
Okta Support & Maintenance Package (MSP)
Innovate provide a unique Okta support service. We provide 3rd line Okta or we can manage your day-to-day operational support, giving you peace of mind that your Okta platform is covered.All managed service packages include integration with our unique Okta MSP system, providing pro-active monitoring and alerting.
Features
- 1 hour incident response time
- Choose Level 3 only, Level 2&3 and Strategic support
- Escalation of incidents and management with Okta
- Platform maintenance
- Platform health checks
- Platform reporting and reviews
- New feature recommendations
- Complex incident resolution
- Alerting and Monitoring via Identiguard (TM)
Benefits
- Cost effective Okta support
- No additional overheads or staffing for Okta platform
- Access to Okta certified resources
- Fast incident resolution
- Preventative maintenance
- Improved security posture from proactive monitoring and reporting
- Improved compliance and governance through monthly/quarterly reporting
- We have a 9.3 NPS Score
- Certified Okta team at your finger-tips
Pricing
£39,828.00 a unit a year
Service documents
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Framework
G-Cloud 14
Service ID
6 6 4 3 0 7 1 0 6 0 6 4 3 8 1
Contact
Innovate IT Ltd
Paul Rawlinson
Telephone: +44(0)1233 800 102
Email: Hello@Innovate.Cloud
Planning
- Planning service
- Yes
- How the planning service works
- When onboarding a new client, we like to understand more from their team as quickly as possible and will engage with them to discuss their existing Okta environment, support arrangements and review design documents. We will carry out an initial health check on the Okta tenant(s) and integrated applications. As part of the onboarding process we have an acceptance in to service meeting and complete an onboarding questionnaire to ensure we haven’t missed anything. We will discuss any issues we discover and make recommendations on best-practice. Once this process is complete, the support service will go live.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Okta
Training
- Training service provided
- Yes
- How the training service works
- 1st and 2nd line training available at extra cost through our other G-cloud package. There are a number of options available; the development of a support guide and knowledge articles and online training.
- Training is tied to specific services
- Yes
- Services the training service works with
- Okta
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our Strategic Support offering includes identity maturity assessment, directory services migration and joiners, movers, leavers process design.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Continuous improvement is factored in to each support level, with proactive advice provided for Enhanced support level and proactive advice and action in Enterprise level support.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- This service supports the customer's Okta identity platform.
Service scope
- Service constraints
- This service is support only. Any remedial work, training, or best practice modifications would be classed under our professional services. One application integration is included in all of the support packages.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 1 hour incident response times during working hours (9am - 5pm) weekdays excluding bank holidays)
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Enhanced
£3,620/ month (or £39,828/ year)
Level 3 Support Service
Major Incident & Problem Mgmt
Okta Workforce Deployment
1 Directory + 1 App Integration
Quarterly Health Checks & Service Reviews
ITSM Integration & Onboarding
Innovate Identiguard™ Platform
Event Log Monitoring & Alerting
Enterprise
£5,844/ month (or Enterprise £64,284/ year)
Everything in Enhanced, plus:
Level 2 Support Service
Day-to-Day Operational Support
Strategic
Contact Us
Everything in Success & Enterprise, plus:
Strategic Maturity Assessment
Directory Services Migration
Joiner, Mover, Leaver Process Design
Monthly Health Checks
Monthly Service Reports
Optional
Out of hours P1 Telephone
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Okta
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- CARDAN Compliance Services
- ISO/IEC 27001 accreditation date
- 03/05/2024
- What the ISO/IEC 27001 doesn’t cover
- Most controls relating to a physical place of work and software development are out of scope of our ISO 27001 accreditation. Controls relating to physical security (place of work) Physical security perimeters Physical entry Securing offices, rooms and facilities Physical security monitoring (NEW) Protecting against physical and environmental threats Working in secure areas Supporting utilities Cabling security Controls relating to software development Secure development life cycle Secure system architecture and engineering principles Secure coding (NEW) Security testing in development and acceptance Outsourced development Test information
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We measure our CO2 as part of our carbon reduction plan. In collaboration with Carbon Footprints, we send trees to schools and communities, creating areas that are richer in plants and wildlife, whilst benefitting and educating local communities through school interaction. Every year, we ensure we offset more tCO2e that we use. For each tree we donate, our tCO2e is also offset as part of a Verified Carbon Standard (VCS) scheme. Our commitment supports the government’s plan for: • creating or restoring 500,000 hectares of wildlife-rich habitat outside the protected site network, focusing on priority habitats as part of a wider set of land management changes providing extensive benefits • increasing woodland in England in line with our aspiration of 12% cover by 2060: this would involve planting 180,000 hectares by end of 2042 • making sure that there are high quality, accessible, natural spaces close to where people live and work, particularly in urban areas, and encouraging more people to spend time in them to benefit their health and wellbeing.Tackling economic inequality
From PPN06/20 Social value - Theme 2 Tackling Economic Equality - MAC 3.1 - we are a small (SME) business that uses a network of associates (often business sizes of 1-3 people) by choosing us, you are helping small organisations grow. We have a clear development path to take staff from apprenticeships to identity architects and beyond. Cybersecurity is an industry that is lacking in skills and resources. MAC 3.3 - we provide scalable and future-proofed solutions, we deliver solutions that modernise the workforce. MAC 3.5 - as cyber security specialists, we identify and manage cyber security risk, both our own and for the projects or support services we provide to the Buyer. We are Cyber Essentials certified and ISO 27001 certified.Equal opportunity
We have a strong ethical remit, which is to offer the products and services that give the best value to the Buyer. This sense of ethics is the underpinning principle that links our network of suppliers and partners, regardless of their social and ethnic backgrounds and of different genders, sexual orientations, neurodiversity etc. We have a clear development path to take staff from apprenticeships to identity architects and beyond. We are registered with the Apprenticeships Service. Although we don't have to implement a modern slavery policy due to our size, we have nevertheless done so.Wellbeing
All staff have access to our combined Employee Assistance Programme and private healthcare package. Here they have access to physical and mental health support, as well as programmes to support them to increase their activity levels and stay healthy. As our staff are remote workers, we run regular check-ins to build team work and ensure morale is maintained. When we are on a project, the team working on it will work closely with the Buyer's team, building lasting relationships that ultimately benefit one another.
Pricing
- Price
- £39,828.00 a unit a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Hello@Innovate.Cloud.
Tell them what format you need. It will help if you say what assistive technology you use.