OLIVE JAR DIGITAL LTD

Cloud Support Services

Olive Jar’s team are specialists, holding years of experience and skills to support the process of large-scale solutions for cloud-based digital services. We work closely with our clients to define their strategy and to ensure the project is delivered smoothly and efficiently.

Features

• Experts, bringing many years of experience
• Knowledge transfer and up-skilling for internal teams
• Developing roadmaps
• Experience working with any organisation, large or small
• Expert advice on the correct solution and solutions available
• Solutions offered which add value and align with needs
• Expertise covering: modelling, migration, security, transformation, maturity assessments
• Designing solutions, cloud architecture, performance
• Extensive education sector knowledge / data knowledge

Benefits

• Expertise in all areas of cloud services
• Skilled in leadership and remote-working
• Building of solutions on production scale
• Using our knowledge from many other Government projects
• Delivering scalable, adaptable and secure platforms
• Providing an understanding of constraints and opportunities for your organisation
• Improved quality of data
• Implementing new tools and technologies reducing costs and time
• Leading projects, ensuring delivery and risks known and mitigated.

£400 to £1,000 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dos@olivejar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

664407210564710

Contact

Pierluigi Garibaldi
020 3289 8669
dos@olivejar.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide the following activities to ensure a successful delivery:; ; Delivery Management activities, to ensure End to End delivery is planned and tracked. ; ; Business Analysis activities, to ensure requirements (both solution and user) are mapped out (including process flows).; ; Solution Design / Technical Architecture activities, to ensure the design meets the requirements and that it is secure, robust, responsive and scalable.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: With each of our clients we provide standard training for:; ; 1. First line support; 2. Replication of the service ; 3. Analytics; 4. Problem solving ; ; For every client, depending on the service and size of the service that is delivered we provide bespoke training as required and as agreed.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide both migration from one cloud service provider to another cloud service provider i.e. from AWS to Azure. We also provide migration from non cloud to cloud services.; ; We ensure our clients cloud services are:; 1. Set-up; 2. Maintained; 3. Supported ; ; To ensure this happens successfully we manage every step of the journey, from planning, requirements gathering, delivering/set-up, testing (penetration and load, penetration and load, functional, non functional and unit), training and then support services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have in-house quality assurance testers. We ensure the correct resources are applied to the project with the right skill sets at the right time. If possible we use load testing tools as part of our continuous integration / continuous delivery pipelines, but if that is not possible we do ad-hoc performance testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide: ; 1. onsite support teams; 2. support desks at our office; 3. "as and when required" support agreements which includes support such as, upgrades, changes and testing services.; ; We work flexibly with the client to ensure support needs are met.

Service scope

• Service constraints: Remote working is preferable.; ; Penetration testing we do not perform, however, we do design and deliver the solution (and do internal testing) to ensure the service will meet tests. We will also remedy any changes that are highlighted as a result of the penetration testing.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Weekend response times are agreed on a case by case basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide second and third line support. Our support costs are on a case by case basis. ; ; We provide an Account Manager for every client on all G-Cloud engagements. Their responsibility is to ensure that our customer objectives and goals are met. They address any issues with service delivery and they act as an escalation point of contact. They can be reached via phone or email, and will respond to any issues beyond the control of the team that are providing the service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 29/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have a Carbon Reduction Plan published on our website, which rolls out our roadmap to achieve Net Zero emissions by 2050.; ; We will support clients in minimising the contract’s environmental footprint by minimising travel (where appropriate), using digital collaboration tools. For example:; -Using Slack / Teams for continuous, open communications, agile ceremonies, and training delivery; -Virtual boards displaying project progress; -Conducting user research interviews via phone, video conferencing, email or other online means; ; Our practices will include:; ; Using an energy efficient office with:; -Maximum natural light; -Energy efficient lightbulbs; -Recycling points; -Easy commuting through public transport; ; Minimal, efficient, green travelling:; -Balance of home / remote / office working, using digital collaboration tools; -Booking multiple visits/meetings when travelling; maximising each trip; -Car sharing/public transport where possible; -Walking/cycling-to-work schemes; ; Going paperless:; -Moved our operations online from 2017 (e.g., SharePoint for file storage; e-signatures for contracts; induction/onboarding packs to digital formats); ; Responsible disposals:; -Recycling packaging etc.; -Donating old laptops/equipment; ; Future Carbon Reduction initiatives that we are either planning or investigating include:; -Achieve ISO 14001 accreditation within the next 10 years; -Create and implement a green switching bonus/incentive scheme for working-from-home employees to encourage them to switch to renewable energy providers; -Encourage staff to use a green search engine like Ecosia which plants trees with each search; -Work with Carbon Neutral Britain to become a Certified Carbon Neutral Business, and offset any emissions we cannot reduce, or sponsor our employees to become members and offset their own personal emissions.; -Joining the SME Climate Hub to be a part of the discourse surrounding Net Zero along with other small businesses; -Sign up to SBTI and CDP

  Covid-19 recovery

  We are committed to helping local communities manage and recover from the impact of COVID, as demonstrated:; ; -We donated 20% of forecasted profits from an NHS / Health Education England contract to food banks; -Over the last 3 years we donated £75,000 to South-West charities; ; We will continue our commitment throughout the delivery of this contract (where the contract allows) by:; -Hiring and upskilling those that find it difficult to find jobs because of COVID, in a variety of digital and business support disciplines; -Promoting volunteering for staff members to support community organisations

  Tackling economic inequality

  Where contracts allow, we will recruit apprentices, use our Olive Jar Academy to provide free training, and collaborate to deliver initiatives such as ‘Codebar’ which introduces people to the tech world as a potential career path, with mentoring.; ; We will continue ensuring that digital services cater to those with disabilities, accessibility needs, low digital skillsets/confidence, reducing inequality. For example, services we’ve delivered include:; -Offline capable single page application tolerating connectivity issues. Suitable for low tech users; -Modern browser enabling text-to-speech conversions; and customisable colour, contrast and font size; -Helpline; for those digitally-excluded; -Simple, easy-to-understand English; for non-native English speakers; -Independent accessibility audits and applying WCAG latest accessibility standards

  Equal opportunity

  Olive Jar is proudly inclusive; committed to promoting equal opportunities, diversity, inclusivity and fairness; and develops, promotes, and maintains practices conducive to these.; ; We have an Equality Diversity and Inclusion Policy in place when recruiting teams, reviewed every two years or when there are changes to legislation or other relevant policies.; ; Our staff get full employment rights from their first day. And we will ensure equality and inclusivity as demonstrated in past projects:; ; -37% of assigned resources identify as non-White (compared with UK’s <14% non-White population); -38%:62% female-to-male ratio (compared with 17%:83% industry average); -Work with resourcing partners with joint ethos to address technology industry imbalances, for example those that support women in technology.; -Non-discriminatory vacancy advertising, e.g., not mandating university degrees where the role does not require it; -Training/awareness via regular equality/diversity/inclusion training, extending training invitations to clients and their other suppliers

  Wellbeing

  All staff receive holiday, rest breaks, time off for emergencies, right to request flexible working, ‘keeping in touch’ initiatives (e.g., ’buddy’ programmes, virtual team games etc).; ; Wider wellbeing initiatives include:; -Dedicated mental health/wellbeing champion; -Free wellbeing support programme for employees and their families; -Mental health awareness training (invitations extended to clients and their other suppliers); ; This is further supported by our inclusive and supporting practices:; -Professional development plans, mentoring, training, coaching programmes; -Recognising achievements; encouraging praise and positive feedback; -Valuing every opinion (e.g., we encourage company-wide votes on bid opportunities, marketing approaches etc.); -Ongoing continuous improvement of all initiatives

Pricing

• Price: £400 to £1,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dos@olivejar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.