The Information Lab Ltd

Tableau Cloud Migration Service

A structured Cloud Migration service for organisations wishing to migrate from Tableau Server to the Tableau Cloud SaaS platform.
The service consists of a migration readiness assessment and a flexible managed migration, working collaboratively with our client's teams to ensure a smooth transition to Tableau Cloud.

Features

• Comprehensive assessment
• Migration Expertise
• Collaborative Planning
• Seamless Transition
• Governance best-practices

Benefits

• Lower Total Cost of Ownership
• Optimised Resource Utilisation
• Improved Governance
• Enhanced Scalability
• Post-migration Support

£3,000 to £90,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesdesk@theinformationlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

664632498489226

Contact

Dan Farmer / Alexandra Hanna
08453 888 289
salesdesk@theinformationlab.co.uk

Planning

• Planning service: Yes
• How the planning service works: The Information Lab provide planning services in relation to the implementation of, or migration to, the Tableau Cloud Platform.; ; Our Solution Architects can assist with all aspects of an implementation/migration: planning, business-case development, cultural change, execution, automation, etc.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Tableau Cloud

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have delivered over 30,000 consultancy days for exactly this type of requirement. Many existing and new customers are progressing with a phased migration to the cloud and we recognise the challenges of doing this whilst supporting critical BI, reporting and analytical systems. We support this process in two ways: firstly, through the technical platforms we offer (cloud and non-cloud capabilities); secondly through the expertise and skills we have in our consultancy team.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Tableau Server
  • Tableau Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Yes, in relation to the Alteryx and Tableau Platform offerings only. If required, our consulting team can focus on QA and Performance and provide testing and troubleshooting expertise as part of a manged migration. Please see the 'Tableau Server Health Check' service entry for further information.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Onboarding and Training: We facilitate the onboarding of end users to the new platform and provide comprehensive training for administrators. This ensures everyone is comfortable and efficient in the new environment.; Deploying Monitoring Solutions: To keep your system running smoothly, we deploy monitoring solutions. This allows for real-time tracking and swift resolution of any issues.; Building Best Practices: Our support extends to helping you build and implement best practices in governance and usage. This ensures continuous improvement and helps your organization move from strength to strength.

Service scope

• Service constraints: No specific constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: There is no formal SLA since the support is in addition to the support (still available from Tableau when purchased through ourselves), however typical response times are <2 hours Mon-Fri 9am-5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can access a browser-based web chat service that allows them to pose questions regarding support issues, best practice and general guidance on the 'forum'.
• Web chat accessibility testing: No web chat testing has been completed to date
• Support levels: 3 tiers of support. First tier is ad-hoc questions & guidance using our Centre of Excellence platform accessible to our whole team & all customers. For more focused ticketed requests, we have a Support Desk which is manned by a consultant daily. If it's a more technical issue, we will escalate to the vendor directly on your behalf to solve the problem.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Tableau

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We've partnered with Carbon Intelligence (Accenture) to monitor our carbon footprint for several years, and with their guidance, we've gained insights into our emissions breakdown. It's likely that our emissions are distributed as follows: approximately 3-5% from Scope 1 emissions (direct emissions like those from air conditioning), roughly 20% from Scope 2 emissions (related to electricity consumption in our office spaces), and the majority, around 75%, from Scope 3 emissions, which includes factors like business travel, commuting, and purchased goods and services.; As a remote-first company, we actively promote remote work among our employees and encourage them to minimise travel unless absolutely necessary.; In addition, through our TIL+ program, we've contributed several pro-bono consulting engagements to organisations dedicated to raising awareness about climate change. For instance, we've supported Health In Harmony, a non-profit committed to advancing human health and environmental protection through sustainable healthcare and conservation practices.

  Covid-19 recovery

  The Information Lab promotes remote working wherever possible; we continue to work flexibly with our customers where necessary to maintain the provision of services.

  Tackling economic inequality

  We have an inclusive recruitment policy that does not impose restrictions based on a candidate's educational background or achievements. Our recruitment process at The Information Lab is task-focused, and we do not consider a candidate's employment history or educational qualifications in our hiring programmes.; We actively seek to recruit from a diverse range of underrepresented groups through partnerships with industry organisations, aiming to address inequality within our company.

  Equal opportunity

  Through regular compensation reviews, The Information Lab proactively ensure equal opportunity and advocates for standardised, equitable pay across all available roles. In 2023, our female workforce constituted 39% of our team, exceeding the UK tech sector average by 20%. Additionally, approximately 28% of our workforce are from ethnic minority backgrounds, compared to the UK tech sector average of around 15%. We actively encourage applications from minority groups for available senior positions.

  Wellbeing

  At The Information Lab, we prioritise the health and well-being of our workforce and have implemented a range of supportive measures. This includes offering exercise programs tailored to various fitness levels, providing dedicated certified mental health first aiders for immediate support, and facilitating access to counselling and specialised external mental health support services. We regularly host mental health awareness events and workshops to promote open conversations and reduce stigma. Additionally, we actively encourage our employees to utilise flexible work arrangements and take advantage of available leave to balance work and personal life commitments. Recognising the importance of staff welfare, we maintain a steadfast commitment to creating a supportive workplace culture where every individual feels valued, respected, and empowered to thrive both physically and mentally.

Pricing

• Price: £3,000 to £90,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesdesk@theinformationlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.