PayrollCloud Limited

PCL Oracle Cloud PaaS Managed Service

Oracle Cloud PaaS Managed Service, PCL provides a comprehensive service wrapper for Oracle Cloud Customers, managing customer inquiries and overseeing the performance of patch and upgrade testing.

Features

• Upgrade management for clients.
• Training via FAQs for simpler problem-solving.
• Service Request resolution and triage.
• Roadmap-based continuous improvement.
• Versatile cloud service solutions.
• Cloud pricing flexibility for cost effectiveness.

Benefits

• Streamline your move to the cloud for an easier transition.
• Reduce operational costs with bespoke cloud solutions.
• Boost productivity and service efficiency for superior results.
• Leverage specialized industry knowledge to amplify your investment returns.
• Foster stronger connections with stakeholders through improved communication.
• Custom services for your organization and the public sector.
• Decrease overheads and ownership costs to maximize savings.
• Lower risk with a reliable, full-service partnership.
• Simplify operations by reducing the need for multiple service providers.

£300 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliances@payrollcloudcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

664667539139596

Contact

Dharmesh Agarwal
+441618186986
alliances@payrollcloudcorp.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: PCL's Cloud managed service includes expert responses to operational 'how to' inquiries and functional issues. Our seasoned team ensures clients efficiently navigate and optimize their cloud systems, offering step-by-step guidance and best practices. We're dedicated to empowering clients with the knowledge for effective cloud management, enhancing their productivity and system performance.
• Training is tied to specific services: Yes
• Services the training service works with: Oracle Cloud products

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service assists buyers in migrating to the cloud and transitioning between cloud services. We facilitate this process through a comprehensive approach that includes:; ; Assessment: Evaluating the buyer's current infrastructure and applications to determine the best cloud strategy.; ; Planning: Developing a detailed migration plan that minimizes disruption to operations and aligns with the buyer’s business objectives.; ; Execution: Utilizing proven methodologies and tools to move applications and data to the new cloud environment safely and efficiently.; ; Optimization: After migration, we ensure the cloud environment is optimized for performance, cost, and security.; ; Support and Training: Providing ongoing support and training to ensure the buyer’s team can manage and utilize the cloud services effectively.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: When included in the service package, PCL delivers continuous performance assessments and optimization for the cloud product and its environment.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: PCL provides a selection of Service Wrappers that are tailored to align with the client's organizational skill set. Our standard package includes:; Specialized Support Services, offering functional user support, answers to 'How-To' queries, Service Request (SR) management with Oracle, and support for escalation procedures.; Regular Testing Services, which include monthly patching to ensure systems are up-to-date and secure.; Comprehensive Upgrade Testing to ensure smooth transition during system updates.

Service scope

• Service constraints: Our service does have certain constraints that buyers should be aware of. Support is primarily provided remotely, which ensures efficiency and quick response times. However, this means that on-site support is not a standard feature of our service offering and may incur additional arrangements or costs if required. Buyers should consider this when planning for support needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We strive to respond to questions promptly during our working hours, which are from 9 AM to 5 PM (UK time), Monday to Friday. Response times may vary, but we aim to address all inquiries within these hours as quickly as possible. Please note that response times may be different over the weekends, as our office is closed, and inquiries will be addressed on the following business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Please note that the service described in this listing is specifically for Oracle Cloud Implementation Services. For a comprehensive overview of the Managed Service Provision we offer, kindly refer to our Managed service listings.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DBS Certification Pvt. Ltd
• ISO/IEC 27001 accreditation date: 31/05/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 14001
  • ISO 22301

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  PCL has established clear goals to reduce our carbon footprint and contribute to fighting climate change: Promoting Carbon Neutral Travel: PCL incentivizes staff to opt for carbon-neutral travel options through enhanced employee benefits like the Cycle to Work scheme. Presently, 20% of our staff actively participate in this initiative. Encouraging Car Sharing and Public Transport: PCL offers financial incentives to staff for carpooling and utilizing public transport, thereby reducing emissions. Despite the challenges posed by Covid-19, we've facilitated 82 shared car journeys since implementing a full travel ban. Investing in Energy Efficiency: PCL has invested significantly in upgrading equipment to more energy-efficient models, with over £100k allocated for this purpose. Promoting Recycling: We ensure responsible disposal of end-of-life equipment, recycling over 60 laptops instead of sending them to landfill sites. Adopting Sustainable Premises: In 2019, PCL relocated our London Office to a shared service to minimize energy consumption and travel requirements, resulting in substantial energy savings through shared facilities. Supporting Customers' Sustainability Goals: PCL has developed solutions and products to assist our customers in complying with sustainability and corporate social responsibility regulations. Utilizing Green Cloud Storage: PCL utilizes Oracle's Green Cloud Storage solutions and collaborates with Oracle to offer sustainable services to our customers. We will continue to partner with Oracle to promote environmentally friendly cloud solutions. Through these initiatives, PCL is committed to reducing our environmental impact and promoting sustainability both within our operations and among our customers.

  Covid-19 recovery

  PCL's Contribution to Covid-19 Recovery PCL has actively contributed to the recovery efforts for individuals, organizations, and businesses impacted by the COVID-19 pandemic. As a company operating in a high-growth sector, we are committed to giving back to the community and supporting those in need. Here are some of the initiatives we have undertaken: Employment Opportunities: We have provided employment opportunities to individuals who have been made unemployed due to the pandemic, helping them get back on their feet. Pro-bono Consulting Services: PCL has offered pro-bono consulting services for community projects and initiatives, leveraging our expertise to support various causes during these challenging times. Free Oracle Health and Safety Solutions: We have provided the Oracle Health and Safety solutions free of charge for contact tracing purposes, aiding in the management and containment of the virus. Enhanced Employee Care Packages: Recognizing the importance of mental health care during these difficult times, we have enhanced our employee care packages to include improved services for mental health support. Safe Working Space Enforcement: We have enforced safe working space measures to ensure the safety and empowerment of all our workers when they choose to return to our offices, prioritizing their health and well-being. Through these initiatives, PCL aims to make a positive impact on the recovery process and support communities in overcoming the challenges posed by the COVID-19 pandemic.

  Equal opportunity

  Promoting Equal Opportunity at PCL PCL is steadfast in our commitment to fostering equal opportunities for all individuals within our organization. We firmly believe that our future success in a competitive landscape hinges on the development and empowerment of our diverse workforce. Discrimination of any form, whether direct or indirect, is strictly prohibited at PCL, and we uphold this principle across various grounds, including sex, marital or civil partner status, pregnancy or maternity, disability, religion or belief, nationality, ethnic or national origin, color or race, sexual orientation, gender reassignment, or age. As an organization, we celebrate and embrace diversity, recognizing the myriad benefits it brings to both our employees and the organization as a whole. We understand that diversity is a cornerstone of our success, and we are committed to fostering an inclusive environment where all individuals are valued and empowered. This commitment extends beyond our workforce and encompasses our broader community engagement efforts, ensuring that opportunities are provided to those who may otherwise be marginalized or disadvantaged. To actively promote diversity within our workforce, PCL has implemented a comprehensive Diversity and Equality policy, accompanied by mandatory training for all employees as part of our code of conduct. Furthermore, we have made substantial investments in our HCM back-office solution to monitor, report, and assess issues such as diversity, the gender pay gap, and adherence to the living wage. We are dedicated to transparency regarding gender equality and regularly monitor the Gender Pay Gap, ensuring that gender equality is clearly communicated to prospective employees, current employees, partners, and customers alike. By upholding these principles and practices, PCL reaffirms its commitment to fostering an inclusive and equitable workplace for all.

  Wellbeing

  Prioritizing Wellbeing at PCL At PCL, the health and wellbeing of our employees are paramount. We have made significant investments in an employee benefits scheme aimed at enhancing overall wellness. Our comprehensive benefits package includes private healthcare, 24/7 GP access, the Cycle to Work scheme, Pensions Top Up, Mental Health support, Healthcare Cashback, and various other benefits designed to promote employee wellness. We are committed to continuously improving and expanding this scheme to ensure that we effectively support and retain our staff. In addition to prioritizing individual wellbeing, PCL actively promotes community integration and engagement. We believe in giving back to the communities in which we operate and fostering integrated communities. Here are some of the ways we support community benefit provision: • Supporting Local Community: PCL has provided support to numerous food banks across the UK and the US through both staff and corporate donations. Additionally, we offer paid leave to employees participating in volunteering programs, encouraging community engagement. • Offering Employment Opportunities: We offer a range of employment opportunities, including graduate positions, apprenticeships, work experience, and entry-level positions, across various locations in the UK. By providing employment opportunities in the local area, we contribute to economic development and community prosperity. • Supporting Customers' Community Initiatives: As part of our contractual commitment to our customers, PCL offers community benefits. For example, in 2021, we collaborated with a local council to provide training and mentorship to post-16 care leavers pursuing careers in technology, thereby supporting community development and empowerment. Through these initiatives, PCL demonstrates its commitment to promoting employee wellbeing and fostering positive community relationships. We believe that by prioritizing the health and prosperity of our employees and communities, we contribute to a more sustainable and inclusive society.

Pricing

• Price: £300 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliances@payrollcloudcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.