Altacom Ltd
Digital Health Consultancy Services
Altacom's Consultancy Services enable our customers to engage flexibly with our experienced consultants, domain experts and thought leaders to add value across a range of initiatives. We work on programmes of all sizes and our consultancy services cover a wide range of Strategy, Business Transformation, Programme and Digital Cloud Solutions.
Features
- Flexible access to consultancy services
- Rapid resource on-boarding
- Exceptional consultants, experienced in delivering a wide range of services
- Extensive catalogue of services available
- Consultants ready to resource key project workstreams
Benefits
- Fully account managed service
- Scalable resourcing to meet demand
- Cost-efficient staffing provision
- Pre-qualified consultants able to hit the ground running
- Immediate access to Altacom's extensive consulting experience
Pricing
£300 to £935 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at contact@altacom.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 6 6 0 6 1 5 5 5 5 7 7 5 4 9
Contact
Altacom Ltd
Julian Young
Telephone: 0800 211 8181
Email: contact@altacom.com
Planning
- Planning service
- Yes
- How the planning service works
- Altacom's Consultancy Services enable our customers to engage flexibly with our experienced consultants, domain experts and thought leaders to add value across a range of initiatives. We work on programmes of all sizes and our consultancy services cover a wide range of Strategy, Business Transformation, Programme and Digital Cloud Solutions.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Email support requests will be dealt with within the following timescales:
Weekdays (Mon-Fri) - within 24hrs max
Weekend (Sat-Sun) - within 48hrs max - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
For each engagement, Altacom will assign an Account Manager who will act as a single point of contact for the Customer for ease of communication. They will ensure that the entire service is managed effectively and in-line with the Customer's expectations.
Specific service level requirements will be agreed before the start of the engagement and continuously reviewed throughout the contractual period. We work closely with our Customers to ensure that our consultants, levels of service and results exceed their expectations.
The Account Manager is responsible for ensuring a high standard of service delivery throughout the engagement, addressing any issues that may arise and working with the Customer to accommodate any changes to requirements. Regular meetings will be held with Customers to monitor consultant and account team performance and a programme of continuous service improvement will be maintained.
KPIs and a full set of management information will be maintained and provided as required. Exit interviews and surveys may be undertaken to enable us to improve our service delivery.
Our Account Managers are fully available during normal working hours.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Altacom is committed to fighting climate change by:
• Influencing staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement.
• Constantly working to improve workplace conditions to minimise carbon footprint, including remote service delivery, printing and shipping by exception, and sustainable travel solutions.Covid-19 recovery
Altacom actively supports the COVID-19 recovery through:
• Most of our services are specific to digital clinical systems and technology, which we believe will make healthcare more accessible for communities recovering from the impact of COVID-19.
• Constantly working to improve workplace conditions to support the COVID-19 recovery effort, including effective social distancing, remote working, and sustainable travel solutions.Tackling economic inequality
Altacom is working to tackle economic equality by:
• Creating employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.
• Creating employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.
• Supporting educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.
• Influencing staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.Equal opportunity
Altacom is committed to providing equal opportunities by:
• Supporting disabled people in developing new skills relevant to the contract, including through training schemes that result in recognised qualifications.
• Supporting in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract.
• Influencing staff, suppliers, customers and communities through the delivery of the contract to support disabled people, identify and manage the risks of modern slavery, and proactively tackle workforce inequality.Wellbeing
Altacom actively supports wellbeing and community integration through:
• Collaborating with users and communities in the codesign and delivery of the contract to support strong integrated communities.
• Influencing staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health, and strong, integrated communities.
Pricing
- Price
- £300 to £935 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at contact@altacom.com.
Tell them what format you need. It will help if you say what assistive technology you use.