Caja
Behavioural Insights & Economics (Nudge)
Caja supports organisations engage with their staff/customers to influence (Nudge) their actions and intentions to change behaviours and demand on services and processes. The work is underpinned by detailed analytics to develop insights about behavioural patterns and we are able to use elements of psychology, economics and organisational behaviour.
Features
- Demand Management
- Customer Insights & Analytics
- The Application of ‘Behavioural Economics’
- Influencing customer / staff behaviours
Benefits
- Supports Channel Shift
- Reduces or influences demand on processes/services
- Increases uptake in services where required
- Supports marketing of services and products
Pricing
£473 to £1,995 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nigel.guest@cajagroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 6 6 2 2 4 8 4 4 7 5 9 1 8 1
Contact
Caja
Nigel Guest
Telephone: 01782 443 020
Email: nigel.guest@cajagroup.com
Planning
- Planning service
- Yes
- How the planning service works
- The Caja planning service approach has been developed from a wealth of knowledge and experience in delivering complex integrated business and technology programmes. Our five step planning model is a collaborative approach bringing together all stakeholders to develop, deliver and manage integrated activity and resourcing plans to achieve successful outcomes.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our training support service provides both technical and business training to enable all stakeholders to feel comfortable and confident in the delivery of new operations processes and procedures. Our training resources work within projects and programmes from an early stage to support the development of processes, procedures and operating models to enable a robust understanding of technical operation and business service delivery which enables them to develop detailed training and development materials aligned to roles and responsibilities. We engage with the client to understand the current readiness of stakeholders to adopt and adapt to the new ways of working and develop appropriate training, education and development programmes to support successful and sustainable change.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our setup and migration service is focussed upon providing a complete integrated business solution for our client - process, technology and people. We have a pool of experienced subject matter experts able to provide leadership, support and advice on the complete life cycle of a setup and migration activities. We aim to ensure that all impacted stakeholders are able to adopt and adapt to the new ways of working.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our quality assurance and performance testing business knowledge and experience underpin the full range of Caja offerings. We have a pool of functional subject matter experts who are able to provide quality assurance, challenge, advice and both business and technical testing across the full lifecycle of business change and technical projects. Our performance testing services provide business assurance to organisations prior to projects going live and post go live as part of a continuous improvement agenda.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Our Caja support is aimed at ensuring that the client is able to successfully go live and that all stakeholders are able to operate effectively and efficiently across the transformed business. Each client project is allocated a relationship manager whose role and responsibility is to ensure that appropriate support is provided at all stages across the lifecycle of the project. The type and scale of support may fluctuate to meet the changing needs of the client through go live and business as usual. Our cost are aligned to the SFIA table.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Our Caja team is dedicated to ensuring we address climate change through both our internal and client operations, services and activities.
Client Services and Climate Change:
Our comprehensive services are strategically aligned to provide support to our client organisations in their own efforts to fight climate change:
• Training Services: We offer programmes that educate client employees on sustainable practices and empower them to be change agents.
• Workforce Planning, Modelling & Analysis: Our workforce planning solutions help organisations align their staffing levels and skills with their sustainability goals, ensuring they have the right talent to drive environmental initiatives.
• Strategic Workshop Facilitation: We facilitate workshops that help organisations develop and implement sustainable business strategies, driving innovation and positive environmental outcomes.
• Behavioural Science: We work collaboratively with our clients and their stakeholders to identify areas for change and use “nudge” and other techniques to achieve change.
Our Service Benefits:
• Environmental Impact Reduction: By leveraging our services, organisations can work towards reducing their environmental footprint and contribute to wider efforts to mitigate climate change.
• Cost Savings: Implementing sustainable practices often leads to long-term cost savings through reduced energy consumption, waste reduction, and increased operational efficiency.
• Enhanced Reputation: Demonstrating commitment to environmental sustainability can enhance an organisation's reputation and brand value, developing environmentally conscious communities
• Regulatory Compliance: Our services help clients stay ahead of evolving environmental regulations.
• Energy Efficiency Measures: We help organisations implement energy-efficient technologies and practices to reduce their carbon footprint.
At Caja, we believe that our climate change agenda, is an opportunity to create a more sustainable and prosperous future for future generations. Through our expertise, innovation, and commitment in our client programmes and projects we partner to facilitate environmental sustainability.Wellbeing
We understand that wellbeing is not just about physical health. Wellbeing encompasses mental, emotional, and social aspects and is important for individual and organisational success.
Our suite of services improves employee wellbeing while driving organisational effectiveness:
• Training Services: Our training programmes enhance skills, capabilities and promote a culture of learning and development, improving job satisfaction and employee motivation.
• Workforce Planning & Analysis: By helping organisations optimise their workforce planning strategies, we ensure that staffing levels are aligned with business needs, support a healthy work-life balance, and reducing employee stress.
• Learning and Development Services: Through tailored learning, development strategies and coaching, we empower employees to adopt new technologies and ways of working, fostering a sense of purpose and alignment with strategic objectives.
• Negotiation, Mediation & Conflict Management: This service equips leaders with the skills to foster a positive work environment, reducing conflict and enhancing productivity.
• Leadership Development & Strategic Alignment: By providing these workshops, we enable organisations to cultivate strong leadership to improve morale, productivity, and project success.
Benefits:
• Enhanced Job Satisfaction: By investing in employee wellbeing and development initiatives, organisations can improve job satisfaction and motivation among their workforces.
• Improved Efficiency: A workforce, aligned with strategic goals and equipped with the necessary skills and capabilities, is more effective at achieving organisational objectives.
• Reduced Turnover: Addressing employee wellbeing and providing opportunities for growth and development helps reduce staff turnover, save costs and stabilise the workforce.
• Enhanced Leadership: Our leadership development programmes enable organisations to cultivate strong, visionary leaders who can inspire and motivate their teams, driving success at all levels.
By partnering with Caja, organisations can optimise their operational performance and foster a culture of wellbeing that nurtures an invaluable asset—their people. Together, we can build a healthier, happier, more successful workforce.
Pricing
- Price
- £473 to £1,995 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at nigel.guest@cajagroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.