Phoenix Software Ltd

Sophos Mobile

Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat Defense (MTD) solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10, and macOS devices.

Features

• Device Management, Security & Compliance
• Application Management
• Content Management
• Container for email and documents
• Malware, ransomware, PUA, spam protection
• Web protection against malicious online content
• MitM (man-in-the-middle) detection
• Manage and configure Microsoft Office 365
• Container for BYOD devices
• Flexible self-service portal using Sophos Central

Benefits

• BYOD device support
• Manage and configure Microsoft Office 365
• Extensive support for Android zero touch and Apple DEP"
• Single flexible self-service portal, used for all service elements
• Enforce company policies with compliance checks on managed mobile devices
• Secure mobile devices to prevent loss of PersonalI Data
• protect from threats originating from Mobile devices.

£0.58 to £53.22 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

666322960565931

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Windows Phone 8.1 and Windows Mobile 10 are no longer supported.
• System requirements:
  • Android 5.x 6.x 7.x 8.x 9.x 10.x 11.x
  • IOS11.x 12.x 13.x 14.x
  • IPadOS13.x or hugher
  • MacOS High Sierra (10.13.x) Mojave
  • Windows 10 v1511 or later, editions: Pro
  • Chrome OS 77

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; For Enhanced Support Plan:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; For Enhanced Plus Support Plan:; Critical Within 1 hour; High Within 2 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details (page 9):; https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Not Applicable
• Onsite support: Yes, at extra cost
• Support levels: Enhanced ; • 24/7 multi-channel support ; • Software downloads, updates, & maintenance ; • Access to support knowledgebase and support forums ; • Warranty (Appliances only) ; • Hardware replacement (Appliances only) ; • Remote assistance support; ; Enhanced Plus - includes all features of the Enhanced plan above and the following:; • Remote consulting; • Priority case and sample handling ; • Phone calls routed to senior Technical Support Engineers; ; TAM - includes all features of Enhanced and Enhanced plus with the following:; • Named Technical Account Manager (TAM) ; • Front of the line access to product information ; • Personalized communications and alerts ; • Performance and feature optimization ; • Enhanced escalation ; • Emergency Onsite Support; ; Please see this link for reference:; https://www.sophos.com/en-us/support/technical-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sophos Mobile has a 'Getting Started' widget that can be added to its dashboard. It contains video demos such as the following:; • Quick Tour; • Initial Setup; • Configuration; • Device Enrollment; • Day-to-day tasks; ; Please also see this link for the key steps to start using Sophos Mobile:; https://docs.sophos.com/central/Mobile/help/en-us/index.html
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
• End-of-contract process: All Sophos products and services are licensed for the term of the contract in Sophos Central, and will be fully functional during this period. At the end of the contract term the product will become unlicensed, and will no longer benefit from feature updates or protections. At this time, unlicensed products will no longer be visible within the Sophos Central Management console.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat; Defense (MTD) solution that helps businesses spend less time and effort to; manage and secure traditional and mobile endpoints. The only UEM solution; that integrates natively with a leading next-gen endpoint security platform,; Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10; and macOS devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Sophos Mobile is managed via Sophos Central.; Sophos Central has a simple and intuitive dashboard, offering easy navigation and alert functions.; ; The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:; • Devices, all or per group; • Compliance status by platform or for all devices; • Managed status by platform or for all devices; • The SSP registration status; • The managed platform versions
• Accessibility standards: None or don’t know
• Description of accessibility: The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.; Sophos Central currently supports the following browsers:; • Google Chrome.; • Microsoft Edge.; • Mozilla Firefox.; • Apple Safari (Mac only).; ; It is recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Apple Safari.
• Accessibility testing: Sophos Central does not currently have a VPAT compliance attestation. As a central console, many separate Sophos products appear in Sophos Central. Some of these products are accessibility compliant and we continue to improve the accessibility of our individual products.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.

Analytics

• Service usage metrics: Yes
• Metrics types: The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:; • Devices, all or per group; • Compliance status by platform or for all devices; • Managed status by platform or for all devices; • The SSP registration status; • The managed platform versions
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported using 'Live Discover queries
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Policy created with Apple Configurator
  • Provisioning profile for self-developed apps
  • Some data may be pulled from Microsfoft Active Directory (Entra)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: It is carried out using secured services such as SFTP, HTTPS, TLS encrypted, etc.

Availability and resilience

• Guaranteed availability: Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.; ; Sophos Central status can be viewed here:; https://centralstatus.sophos.com
• Approach to resilience: Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.; ; Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.
• Outage reporting: Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/; ; It also has a subscribe button at the top right to receive status notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).; Sophos Central also supports Azure AD Federation authentication.; ; Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).; Sophos Central also supports Azure AD Federation authentication.; ; Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Certifications
• ISO/IEC 27001 accreditation date: 1/16/2024
• What the ISO/IEC 27001 doesn’t cover: The certificate scope comprises the Sophos information security management system supporting the operations underlying the ; Sophos Labs, Sophos Central, Sophos OPTIX, Intelix, and MDR/MTR services. The organizational scope includes the Security, ; Information Technology, Product, and Legal teams affecting the Sophos information security management system. These activities ; are governed by the implemented controls in accordance with the organizational Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-Lign
• PCI DSS accreditation date: 2/9/2021
• What the PCI DSS doesn’t cover: It only covers our Sophos MDR Product.; ; Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • ISO27001:2022

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The Sophos Information security framework (SISP) is based upon leading practices such as ISO 27001, SOX, and PCI as well as with Sophos priorities. Our ISPF and Security policy is part of a holistic approach to Information Security Management. Contents of ISP and security policy drives development of technical security standards, processes, and configurations will be utilized by staff and vendors to implement security controls. They also provide the context for training, awareness, audits, and compliance assurance activities. Lastly, they provide Sophos with necessary information to risk adjust business initiatives and improve the state of the Sophos Information Security Program.
• Information security policies and processes: Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.; Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.; ; Please see this link for the High-Level Overview of the Sophos Security Policy:; https://www.sophos.com/en-us/trust/high-level-security-policy-overview

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Security team (Red team) is tasked with scanning systems for vulnerability scans.; We follow a risk-based approach while deciding on the remediation of vulnerabilities. ; ; Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches); All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity. ; Patches are tested in a test environment before moving to the production environment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents.; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; ; link for the Overview of the Sophos Incident Response:; https://www.sophos.com/en-us/trust/incident-response
• Incident management type: Supplier-defined controls
• Incident management approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; link the Overview of the Sophos Incident Response:; https://www.sophos.com/en-us/trust/incident-response

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In line with part 15 of the Companies Act 2006 and The Companies (Directors’ Report) and Limited Liability Partnerships (Energy and Carbon Report) Regulations 2018, Sophos is required to measure and report on its Greenhouse Gas (“GHG”) emission disclosures. The Group is reporting UK emissions in line with the Streamlined Energy and Carbon Reporting (""SECR"") Guidance and voluntarily enhancing this to full global emissions.; ; Sophos also has an Environmental Sustainability Policy which you can find more details on the link below:; https://assets.sophos.com/X24WTUEQ/at/3hk8nmgwnkm9685m8rcfqrq/sophos-environmental-sustainability-policy.pdf

  Covid-19 recovery

  Sophos has in place a robust set of technologies that enables the majority of our global employees to work from home. As a precautionary measure, and to help prevent the spread of coronavirus, we have advised employees in countries reporting a rising number of cases to work from home. We are fully enabled to continue the day-to-day business, including product development and other important efforts, remotely.; ; We recognize that many other organizations are requiring employees to work from home and need secure connectivity. Customer information with tips on configuring VPN remote access with XG Firewall is available on our Sophos Community page:; https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/119078/sophos-xg-firewall-useful-links-for-configuring-vpn-remote-access; This article provides a quick and easy reference guide to getting started and more. ; ; We have also published practical security guidance for anyone enabling or exploring remote working:; https://news.sophos.com/en-us/2020/03/12/coronavirus-and-remote-working-what-you-need-to-know

  Tackling economic inequality

  Sophos has a Diversity and Inclusion Policy which you can find more information on the link below:; https://www.sophos.com/en-us/legal/sophos-diversity-policy

  Equal opportunity

  Sophos has a Whistle Blowing Policy which you can find more information on the link below:; https://www.sophos.com/en-us/legal/policies/sophos-whistleblowing-policy

  Wellbeing

  Sophos is committed to safeguarding the health, safety, and welfare of all its global employees, customers, and partners, and all other persons who may be affected by our business activities.; ; Please see this link for more information:; https://assets.sophos.com/X24WTUEQ/at/mswj7btzb9bj7kzt8gcmvpn/sophos-health-and-safety-policy.pdf

Pricing

• Price: £0.58 to £53.22 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available for most products managed withing Sophos Central. This inclueds the Sophos Mobile Advance product described herin.The trial is fully functional for up to 100 users and valid for period of 30 days from the trial commencement date.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.