Eploy

Eploy Implementation Professional Services

Customisation and configuration of the Eploy Recruitment CRM and Applicant Tracking System to the customer's unique requirements.

Features

• Implementation and project management
• Website integration
• Data migration
• Software customisation & configuration
• Training & mentoring

Benefits

• Reduces deployment time
• Increases user & hiring manager take-up
• Provides greater visibility of key recruitment metrics
• Improved candidate experience
• Ensure best practice

£950 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bruce.groves@eploy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

666569296054280

Contact

Bruce Groves
0800 073 4243
bruce.groves@eploy.co.uk

Planning

• Planning service: Yes
• How the planning service works: Highlights; The key aims of the Planning phase are:; Identify the resources required for delivering the project scope.; Creation of the Project Plan.; Introduce the Eploy Creative Design Team (for projects that involve creation of a careers site and/or candidate, agency or hiring manager portals).; We start the planning phase by organising a Kick-off meeting with you and your team. The aim of the meeting is to:; Introduce all project stakeholders and confirm responsibilities.; Understand your end-users (typically Eploy Recruitment System users and your hiring manager users).; Confirm all of your ordered items on the Eploy Sales Order Form.; Ensure a full understanding of your corporate hierarchy and company structure.; Confirm your recruitment processes and workflows.; Identify portal requirements for candidates, hiring managers and agencies (if included).; Confirm the project feedback control process.; Clarify project-specific reporting requirements.; Outline any time constraints, milestones and goals.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Eploy Applicant Tracking System & Recruitment CRM

Training

• Training service provided: Yes
• How the training service works: Classroom training at Eploy HQ; Onsite classroom training; Mentoring; Remote (web-based) training
• Training is tied to specific services: Yes
• Services the training service works with: Eploy Applicant Tracking System & Recruitment CRM

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The key aims of the Implementing phase are:; Configuring your Eploy system so that it is aligned with your processes.; Migrate your data, such as jobs and candidates, to your Eploy system.; Develop the customisations to your Eploy system that are included within your Project Scope.; Design and iterate your careers site and portals (if included within your Project Scope).; Ensure your internal teams are trained to use Eploy effectively.; Your Eploy implementation will be broken down into manageable stages. Each stage will include work items for both you and your Eploy team.; Every Eploy customer is unique, the same is true for each implementation plan. The Eploy Implementation Methodology has been designed to be scalable without sacrificing flexibility.; The details of the work items for each stage of your implementation will be documented in the project plan by your Eploy Implementation Manager.; Before your Go Live date, we will plan the launch logistics with you, taking care to ensure any live vacancies or candidates mid-way through existing on-boarding processes are managed appropriately.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Eploy Applicant Tracking System & Recruitment CRM

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Each stage of the implementation provides an opportunity for focused user-testing, ensuring the project remains true to the requirements detailed in the Project Scope.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Eploy provides direct support to Eploy customers. Support includes help desk and web-based support portal for registered customers. This covers troubleshooting and resolution of customer issues with Eploy Recruitment CRM & Applicant Tracking System

Service scope

• Service constraints: Eploy shall provide the Customer with Standard Helpdesk Support services during Normal Business Hours 9.00 am-17.30 GMT Monday to Friday excluding Bank Holidays in the UK (Please note that Eploy’s offices are closed between Christmas Day and New Year’s Day and out of hours support will apply).

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 3 Customer has a question regarding the use of the Services. Within 8 Normal Business Hours.; Priority 4 Certain non-essential features of the Services are impaired while most major components of the Services remain functional affecting any part of the user base.Within 8 Normal Business Hours.; Priority 5a Errors that are, non-disabling or cosmetic and clearly have little or no impact on the normal operation of the Services. Within 2 Business Days after initial response.; Priority 5b Requests for new features/functionality that does not exist in the current version of the Services , Within 5 Business Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Eploy provide support services in line with Eploy's standard Service Level Agreement.; ; Support is included within the cost of the Eploy ATS & Recruitment CRM subscription.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: IS 792543
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity

  Fighting climate change

  Eploy is independently certified as a Carbon Neutral plus orgranisation.; What does Carbon Neutral+ mean?; Being a carbon neutral+ company means we acheieve more than carbon neutrality. In addition to neutralising our emissions, as a carbon neutral+ company we are helping finance new renewable energy projects in vulnerable communities and plant new native trees with local organisations. ; ; Eploy’s carbon emissions have been independently verified by Carbon Footprint Ltd, that gave us a total annual carbon emissions value which we have subsequently offset. ; The calculations included: ; · Offsetting twice as much CO2 as generated by our office/fuel and homeworking; · Offsetting twice as much CO2 as generated by our business mileage & travel; · Offsetting twice as much CO2 as generated by our products emissions; · Offsetting all of our staff commuting CO2; The figures for these have been independently verified and Eploy have chosen the following Verified Carbon Standard Offsetting programmes:; African Biomass Energy Conservation PoA Malawi Biomass Conservation (Gold Standard); ; Reduced Emissions from Deforestation and Degradation In Keo Seima Wildlife Sanctuary (Verified Carbon Standard); Arca Hydro Electric Power Plant (Verified Carbon Standard); Tree Planting in the UK; At a local, UK level, we are additionally planting trees, and although tree planting cannot be counted towards carbon offsetting, it was important to do something closer to home. So, we are planting trees in the UK for every one of our customers.

  Covid-19 recovery

  CSRN was founded in the wake of lockdown to bring together talented students from all over the UK with social impact organisations impacted by COVID-19. CSRN works with established student consultancies to secure and scope high impact management consulting projects with organisations driving social impact in regions impacted by crises.; ; The goal of CSRN is to support as many charities and social enterprises as possible in navigating the challenges brought about by 2020 by bridging the gap between talented students passionate about consulting and social impact organisations in need of support. CSRN has managed to bring about the support of over 120 organisations and looks to continue acting as a platform which connects talented students with social impact organisations in need of support.; In addition to their COVID-19 response, CSRN are also responsible for running one of the world’s largest student-led responses to the Beirut explosion in Lebanon and have recently begun their expansion into Africa targeting their resources first at Rwanda, Zambia, Nigeria & Uganda.; ; To achieve their ambitions, CSRN recognised the need for a cloud-based talent acquisition platform that would enable them to recruit the very best talent from the student population to work on the expansion of their social impact globally. Alongside their global network of leading student consultancies, CSRN has a core team of 60 talented student volunteers whose responsibilities span across business development, with client services working hard to secure and scope high impact projects which cover everything from business strategy to data science and graphic design.; ; Eploy provides free-of-charge access to Eploy’s Applicant Tracking System and Recruitment CRM platform to CSRN, including a web-based careers portal where students can search and apply for current roles as well as join the CSRN Talent Pool.

  Equal opportunity

  Eploy is committed to encouraging equality, diversity and inclusion among our workforce, and ensuring there is no unjustified or unconscious discrimination in the recruitment, retention, training and development of our staff.; ; The aim is for our workforce to be truly representative of all parts of society and our customers, and for each employee to feel respected, included and able to give their best.; ; The organisation - in providing services - is also committed against unlawful discrimination of customers or the public.; ; Support for helping our customers achieve their E,D & I objectives.; Eploy’s recruitment software permits the use of “name blind” applications. Individual names and identifying information are removed from application forms in order to overcome any potential discrimination- conscious or otherwise- in the recruitment process.; ; We feel that there is still a long way to go to ensure equal opportunities in the work place. By offering name blind applications to customers at no additional cost, we are doing our little bit to ensuring work places reflect our diverse society.; Innovative tech: Eploy's Recruitment Content Assistant; Eploy also includes a feature called AdTuner, a Recruitment Content Assistant, designed to help you craft job descriptions and email communications that are inclusive and engaging. ; Based on academic studies, research and Eploy's proprietary algorithm, AdTuner scores your content using a series of tests, including:; Reading Ease; By analysing the structure and language of your content, AdTuner automatically provides you with a Readability score using the Flesch Reading Ease test. Higher scores indicate content that is easier to read.; Gender Bias; Academic studies have shown that masculine coded language may not appeal to female candidates. AdTuner analyses your content for unconscious gender bias, highlighting words and making suggestions that could help your content appeal to a broader range of candidates.

Pricing

• Price: £950 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bruce.groves@eploy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.