DIGITAL SIGNS FOR TRANSPORT LTD

PassageWay RTPI Smart Digital Signs

PassageWay RTPI smart digital signs display real-time multi-modal public transport information. For use in smart bus shelters and other transport authority and place-based infrastructure. The platform is hardware agnostic, requiring just a modern web browser to display. We work principally with Transport Authorities, Cities and their suppliers/partners.

Features

  • Place-based real-time local multi-modal public transport digital signs
  • Powers live public transport customer information screens
  • For smart bus shelters, digital totems and other digital screens
  • Web-based service with digital signs delivered as URLs
  • Fully managed with SLA coverage
  • Simply requires a Chrome or other modern browser
  • Free onboarding
  • Hosted via AWS
  • Hardware agnostic
  • Options for revenue generation and/or share

Benefits

  • Live across London with TfL, demonstrating demand generation
  • Rapid and easy deployment
  • Fully managed and no additional burden on in-house teams
  • Free onboarding and no upfront costs
  • Multiple use cases - stadiums, healthcare, academia, high streets etc
  • Hardware agnostic, no hardware investment required
  • Supporting UN 2030 goal (11) for sustainable public transport networks
  • Proven to drive demand for public transport
  • Hosted on AWS for best performance
  • Low cost monthly licence fee per sign

Pricing

£75 to £150 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at discover@digital-transport-signs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 6 6 7 7 4 8 2 3 2 3 2 5 2 0

Contact

DIGITAL SIGNS FOR TRANSPORT LTD Christopher Johns
Telephone: 07785 996 472
Email: discover@digital-transport-signs.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Please check browser compliance as older browsers are not supported.
System requirements
  • Internet connection
  • Chrome or other modern browser with Javascript enabled
  • Connected screen

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times may be delayed by up to 2 hours at the weekend
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
FREE Included support
Email/Online issue tracking
24/7 service monitoring
9-5 phone support
Free set-up and changes to sign

Bolt-on support at £150 per hour
Sign customisation including bespoke design
On-site visits
Support available to third parties
No

Onboarding and offboarding

Getting started
1. Customers need to supply the postcode where the sign will be located
2. Our support team will create the sign, and advise on the local mobility options available
3. Once agreed, the sign is supplied as a URL for display on the client hardware.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Not relevant
End-of-contract process
At the end of the contract, the URL for the sign is terminated and the sign will no longer display.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
PassageWay will work on any sized screen, however it is optimised for larger devices.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
Yes
Description of customisation
Custom branding, data integrations and bespoke templates are available. We offer free onboarding for clients, which includes custom data integration, sign templates and branding.

Scaling

Independence of resources
PassageWay is a cloud-based service, using AWS and Google. It is infinitely scalable.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Not relevant
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.99% uptime, if this is not met (measured on a per month basis) then we will credit the client account with a 10% licence fee bonus.
Approach to resilience
This is available upon request
Outage reporting
We have an internal dashboard

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Clients have login details issued for the support service, there is no client access to admin areas.
Access restriction testing frequency
Less than once a year
Management access authentication
Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This information is available upon request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This is available upon request
Vulnerability management type
Undisclosed
Vulnerability management approach
This is available upon request
Protective monitoring type
Undisclosed
Protective monitoring approach
This is available upon request
Incident management type
Undisclosed
Incident management approach
Users report incidents via our online issue management platform, we provide incident reports via email

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

PassageWay aligns with the UN 2030 goal for sustainable transport.
Covid-19 recovery

Covid-19 recovery

NA
Tackling economic inequality

Tackling economic inequality

PassageWay aligns with the UN 2030 goal for sustainable cities and transport.
Equal opportunity

Equal opportunity

NA
Wellbeing

Wellbeing

NA

Pricing

Price
£75 to £150 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer a free trial to organisations based in London for a 4 week period.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at discover@digital-transport-signs.com. Tell them what format you need. It will help if you say what assistive technology you use.