PassageWay RTPI Smart Digital Signs
PassageWay RTPI smart digital signs display real-time multi-modal public transport information. For use in smart bus shelters and other transport authority and place-based infrastructure. The platform is hardware agnostic, requiring just a modern web browser to display. We work principally with Transport Authorities, Cities and their suppliers/partners.
Features
- Place-based real-time local multi-modal public transport digital signs
- Powers live public transport customer information screens
- For smart bus shelters, digital totems and other digital screens
- Web-based service with digital signs delivered as URLs
- Fully managed with SLA coverage
- Simply requires a Chrome or other modern browser
- Free onboarding
- Hosted via AWS
- Hardware agnostic
- Options for revenue generation and/or share
Benefits
- Live across London with TfL, demonstrating demand generation
- Rapid and easy deployment
- Fully managed and no additional burden on in-house teams
- Free onboarding and no upfront costs
- Multiple use cases - stadiums, healthcare, academia, high streets etc
- Hardware agnostic, no hardware investment required
- Supporting UN 2030 goal (11) for sustainable public transport networks
- Proven to drive demand for public transport
- Hosted on AWS for best performance
- Low cost monthly licence fee per sign
Pricing
£75 to £150 a unit a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 6 6 7 7 4 8 2 3 2 3 2 5 2 0
Contact
DIGITAL SIGNS FOR TRANSPORT LTD
Christopher Johns
Telephone: 07785 996 472
Email: discover@digital-transport-signs.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Please check browser compliance as older browsers are not supported.
- System requirements
-
- Internet connection
- Chrome or other modern browser with Javascript enabled
- Connected screen
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times may be delayed by up to 2 hours at the weekend
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
FREE Included support
Email/Online issue tracking
24/7 service monitoring
9-5 phone support
Free set-up and changes to sign
Bolt-on support at £150 per hour
Sign customisation including bespoke design
On-site visits - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
1. Customers need to supply the postcode where the sign will be located
2. Our support team will create the sign, and advise on the local mobility options available
3. Once agreed, the sign is supplied as a URL for display on the client hardware. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Not relevant
- End-of-contract process
- At the end of the contract, the URL for the sign is terminated and the sign will no longer display.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- PassageWay will work on any sized screen, however it is optimised for larger devices.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- No
- Customisation available
- Yes
- Description of customisation
- Custom branding, data integrations and bespoke templates are available. We offer free onboarding for clients, which includes custom data integration, sign templates and branding.
Scaling
- Independence of resources
- PassageWay is a cloud-based service, using AWS and Google. It is infinitely scalable.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Not relevant
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.99% uptime, if this is not met (measured on a per month basis) then we will credit the client account with a 10% licence fee bonus.
- Approach to resilience
- This is available upon request
- Outage reporting
- We have an internal dashboard
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Clients have login details issued for the support service, there is no client access to admin areas.
- Access restriction testing frequency
- Less than once a year
- Management access authentication
- Dedicated link (for example VPN)
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- This information is available upon request
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- This is available upon request
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- This is available upon request
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- This is available upon request
- Incident management type
- Undisclosed
- Incident management approach
- Users report incidents via our online issue management platform, we provide incident reports via email
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
PassageWay aligns with the UN 2030 goal for sustainable transport. - Covid-19 recovery
-
Covid-19 recovery
NA - Tackling economic inequality
-
Tackling economic inequality
PassageWay aligns with the UN 2030 goal for sustainable cities and transport. - Equal opportunity
-
Equal opportunity
NA - Wellbeing
-
Wellbeing
NA
Pricing
- Price
- £75 to £150 a unit a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- We offer a free trial to organisations based in London for a 4 week period.