Ve3 Global Ltd

Salesforce - Sales Cloud

Sales Cloud enhances government efforts in revenue generation and effective stakeholder management. Its robust CRM functionalities facilitate the monitoring of relationships, management of activities, and delegation of tasks within teams. It supports both internal stakeholder management and the handling of grants and opportunities.

Features

• Social Collaboration, omni-channel engagement, Mobile ready, Knowledge base, Analytics, AI
• Opportunity and forecasting, contract, product and campaign management
• Extendable using the Salesforce AppExchange
• Social and Mobile out of the box
• Point and Click development, tailoring to your specific processes
• No-code & Low-code declarative configuration, Open API integration, Training included
• Comprehensive CRM offering from the worlds no1 SaaS company
• Powerful, flexible reporting and dashboards for real-time operational insights
• Activity, task, call and email management tracking all interactions

Benefits

• GDPR & CE+ compliant
• 3 updates a year providing new functionality
• Extend processes to digitize manual tasks
• Integrate with back office using free, open APIs
• Increased adoption from easy-to-use UI
• 360 degree view of the contact through all channels
• Deliver user focused solutions via Agile methodologies
• Collaborate around individuals, companies or opportunities
• Save time by assigning and tracking tasks within the application
• Provide mobility to relationship owners across the organisation

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

666793067943362

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce provides modular services integrated with Einstein AI, enhancing functionality as needed. Customers can expand their capabilities by adding Einstein Analytics to Service Cloud for improved case management, Sales Cloud for a comprehensive CRM and customer overview, and Marketing Cloud for enhanced engagement and customer journey tracking
• Cloud deployment model: Public cloud
• Service constraints: Key considerations (detailed further in our Supplier Terms):; Salesforce operates on a multi-tenant architecture, which includes 'governor limits' to prevent any single organization from monopolizing resources. While these limits are in place, it's uncommon for customers, particularly those in the Public Sector, to be affected. Should there be a need to exceed these limits, they can be expanded through various separately listed add-ons. Typically, reaching a limit indicates a potential design issue. It's important for users to familiarize themselves with these limits, which can be found at the provided link.
• System requirements:
  • Connectivity to the Internet
  • Salesforce mobile app is available if preferred to a browser
  • A standard browser, either desktop or mobile

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All Salesforce services come with standard support. The basic level of support primarily utilizes the Salesforce user community for solutions, offering a response time of up to 2 business days. However, this response time can be significantly reduced to as little as 1 hour with an upgraded support plan.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The Salesforce Web chat, while not specifically evaluated against usability standards, offers customization through its Visual Force Markup language. This allows customers to enhance accessibility by:; ; Providing text alternatives for non-text content, which helps convert materials into formats like large print, braille, speech, symbols, or simpler language. Customers can implement this by setting Alt Tags on images within the chat forms or chat window.; Ensuring that information isn't conveyed by color alone and improving the contrast ratios between text and its background to aid readability for individuals with moderately low vision.; These customization options help ensure that the web chat service is accessible to a wider range of users.
• Web chat accessibility testing: Salesforce has not formally verified the compatibility of its online chat function with screen reading and other assistive technologies through usability studies. Nevertheless, feedback from existing customers, who have conducted their own extensive testing, indicates successful implementation. For instance, the Driver and Vehicle Licensing Agency is effectively utilizing the Salesforce Webchat feature in their operations.
• Onsite support: Yes, at extra cost
• Support levels: Salesforce services come with community-based support as a standard offering, which can be upgraded to Premier or Premier+ for guaranteed response times. For applications requiring more critical attention, Salesforce offers Signature Success. This top-tier support includes dedicated Salesforce staff familiar with a customer's specific applications and configurations. With Signature Success, customers receive an initial response from their designated support team within 15 minutes and subsequent personalized updates every 30 minutes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Salesforce offers "Trailhead," an engaging and interactive online self-learning platform designed to help anyone learn about Salesforce at their own pace. This comprehensive, free resource is accessible here: Trailhead.; ; Additionally, Salesforce provides the "Customers for Life" program to ensure customers achieve success swiftly and efficiently. This initiative includes dedicated support for new customers where they can ask questions, provide feedback, and share experiences. Key offerings of the program include 'Getting Started Webinars,' a variety of 'Getting Started Resources,' access to the 'Salesforce Tech-lounge' for newcomers, and 'Getting Started Live Q&A' sessions. More information on these resources can be found at [Salesforce Customers for Life](https://www.salesforce.com/success-getting started).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: In Salesforce, administrators with the necessary permissions can securely export data using the weekly export function. This feature allows data to be exported to a series of files, ensuring that backups are maintained and accessible. The frequency of this export can be set to weekly, depending on the Salesforce version purchased, providing a reliable method for data backup. For more detailed information on how to use this function, please visit the following link: Salesforce Data Export
• End-of-contract process: When a subscription associated with an environment is terminated, customer data submitted to the covered services is kept in an inactive state for 120 days. Following this period, the data is securely overwritten or deleted from production systems within 90 days and from backups within 180 days.; ; The physical media used to store customer data during the contract term remains in the data centers unless it reaches the end of its useful life or is being decommissioned. In these instances, the media undergoes a sanitization process before removal, adhering to applicable legal requirements. This ensures that customer data is handled securely and responsibly throughout its lifecycle.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The capability of Salesforce via a browser and on a mobile device, via either a browser or the native Salesforce1 App is broadly similar. However, there are some subtle differences as described here: https://help.salesforce.com/articleView?id=limits_mobile_sf1_data.htm&type=0; ; Note that the salesforce browser UI can also be accessed on many mobile devices
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Salesforce interface is a modern and intuitive design, with help functions throughout. The interface can be configured as maybe required or left as default.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Salesforce strives to ensure its applications are accessible to everyone, including those using assistive technologies like speech recognition software and screen readers. The company adheres to international accessibility standards, aiming to comply with Section 508 and the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA wherever feasible.; ; Accessibility evaluations of Salesforce’s core products have been conducted by an independent third party, with the findings available in the Voluntary Product Accessibility Template (VPAT) documents accessible here: Salesforce VPAT documents.; ; Furthermore, Salesforce provides a specialized user interface mode designed to enhance usability for individuals relying on assistive devices. This mode optimizes the interaction with Salesforce applications, making them more accessible. Details on enabling this mode can be found here: Enabling Accessibility Mode in Salesforce.
• API: Yes
• What users can and can't do using the API: Salesforce offers a comprehensive suite of APIs tailored for various integration needs:; ; SOAP API: Supports real-time operations like creating, updating, or deleting records in any language with web service support.; REST API: Ideal for mobile and web projects, providing a REST-based interface.; Chatter REST API: Similar to social media feed APIs, enabling interactive features.; WAVE REST API: Accesses analytics assets like datasets and dashboards.; Bulk API: Designed for large data sets, it manages data in batches asynchronously.; Metadata API: Manages customizations within Salesforce, useful for migrating configurations between environments.; Streaming API: Pushes notifications from server to client, suitable for apps that need frequent updates.; Apex REST and SOAP APIs: Allow external applications to access Salesforce code, supporting secure authorization with OAuth 2.0.; Tooling API: Facilitates integration of Salesforce metadata with other systems using REST and SOAP.; Each API enhances Salesforce’s flexibility and security, ensuring seamless integration across different platforms
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Point-and-click configuration: Salesforce offers a user-friendly approach to customization through its point-and-click interface within the metadata framework. Users can easily tailor Salesforce applications to their specific needs by designing custom user interfaces, modifying the data model's structure, and adjusting the application's business logic. This method allows organizations to alter objects, fields, validation rules, workflows, security settings, formulas, and much more, all without writing any code.; ; Customization through coding: For more complex customizations that exceed the capabilities of the metadata framework, Salesforce provides flexible development options. Developers can build the required functionalities using widely supported toolkits for various programming languages, or directly within Salesforce using Apex, its proprietary programming language. This enables the creation of tailored solutions that address unique business requirements beyond standard configuration tools.

Scaling

• Independence of resources: Our platform handles an average of 6 billion transactions daily, maintaining a consistent response time of under 250 milliseconds within the Salesforce environment. To ensure scalability and redundancy, each logical system within our infrastructure uses load balancers to evenly distribute the workload across multiple web and application servers. The combination of a multitenant application design, top-of-the-line servers, and advanced networking infrastructure ensures that our performance remains swift and reliabl

Analytics

• Service usage metrics: Yes
• Metrics types: The service offers a range of metrics to help track usage and adoption, such as last login and login duration. Comprehensive information on infrastructure metrics, including performance and availability across the service, is available on the Salesforce Trust website.; ; For those seeking more granular insights, the service's capabilities can be enhanced with Event Monitoring. This feature allows customers to monitor specific details like which applications are being used, by whom, how, and from where, as well as any performance issues that may arise. Utilizing this data can significantly improve the adoption, security, and overall performance of the application.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Classic Encryption: native Salesforce application feature which can be used to encrypt specific custom fields. There is no additional cost for this, but it does impact some application functionality.; ; Platform Encryption allows customers to encrypt data stored through Salesforce such as: files and attachments, certain standard and custom fields, and use an advanced key management system. It uses native strong, standards-based encryption. Controls help to protect data, which include the use of derived data encryption keys and customer-controlled key rotation, generation, and destruction process. Available for an additional cost.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customers have several options for extracting data from Salesforce, both during and at the end of their contract. To ensure data continuity, it is recommended that customers periodically export their Salesforce database throughout the duration of their contract, rather than waiting until the contract concludes. Available data extraction methods include:; ; Weekly Export Service: This service allows customers to export data periodically as a zip file consisting of .csv files, securely transferred over a TLS link.; API Data Export: Data can also be exported via the API using an integration or middleware solution, providing a flexible method for continuous data retrieval.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: By default, customers connect to the service over the public Internet with all transmissions between the user and the Salesforce Services secured using TLS 1.1 or higher and encrypted using 256 or 128-bit encryption. The Services use International/Global Step Up SSL certificates with 2048-bit Public Keys. Web Service callouts can be secured using TLS, as well as with two-way TLS,; ; In addition, customers can partner with a selection of supported ISPs for a more direct connection to the Salesforce service. In the UK, BT are one such ISP. This service is known as Salesforce Express Connect.
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: The Salesforce service safeguards customer data through a comprehensive, multi-layered security architecture that adheres to established standards. Both logical and physical access to systems are rigorously controlled and continuously monitored. The security controls implemented are aligned with the company's various security certifications and are subject to regular audits by independent third parties. This robust security infrastructure includes firewalls, intrusion detection systems, anti-malware, and file integrity monitoring, all bolstered by extensive monitoring to ensure effective prevention, detection, and response. Additionally, ongoing vulnerability scanning and application penetration testing are conducted internally, externally, and by third parties to further enhance security.

Availability and resilience

• Guaranteed availability: Salesforce Services are built around the principles of continuous improvement and Trust, emphasizing critical aspects such as availability, performance, and security. The company commits to using commercially reasonable efforts to ensure its on-demand services are accessible 24/7 to its customers, with the exception of minimal planned downtime for which advance notice is provided, and unforeseen force majeure events.; ; While Salesforce boasts impressive availability statistics, historically achieving 99.9% uptime, the company maintains that there is no final target for availability. This perspective underscores Salesforce's ongoing commitment to enhancement, reflecting the belief that the pursuit of perfect service availability is a continuous process, crucial not just to the success of its customers but to the overarching success of Salesforce itself.
• Approach to resilience: To maximise availability, the service is delivered using a world-class data centre infrastructure consisting of a primary production data centre, a full capacity secondary data centre for hosting the service provided to customers. The infrastructure utilises carrier-class components designed to support millions of users. Extensive use of high availability servers and network technologies, and a carrier-neutral network strategy, help to minimise the risk of single points of failure, and provide a highly resilient environment with maximum uptime and performance
• Outage reporting: Outages are publicised on a public portal and via email alerts. Escalation policies are established and maintained as Salesforce's goal is to rapidly restore service. In the event of an extended outage, periodic updates are provided in near real time to customers via the trust.salesforce.com dashboard site and in addition, service notifications are provided to nominated contacts via various channels such as email. Update frequency for notifications is dependent on the customer support service plan.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Salesforce offers a robust array of authentication options to meet diverse customer needs. Users can choose from basic username and password authentication, Single Sign-On (SSO), and Social Sign-On using external applications like Google. Additionally, Salesforce supports integration with existing identity management systems that a customer may already have in place. For enhanced security, Two-Factor Authentication (2FA) is available. Salesforce also supports SAML-based integration, allowing the application to function either as a Service Provider or an Identity Provider for SSO, providing flexible and secure access management solutions.
• Access restrictions in management interfaces and support channels: Salesforce employs a layered approach to management access for service support and delivery, incorporating multiple security controls such as two-factor authentication, the use of bastion hosts, proxy controls, and segregation of duties. These measures are all subject to SSAE-18 auditing and are documented in the SOC 2/ISAE3402 report.; ; Customers have control over the configuration of their Salesforce environment through the management interface, which they set up themselves using the authentication options provided, including two-factor authentication and SSO capabilities. The application is meticulously designed and tested to ensure that users without administrative privileges are unable to access more sensitive areas.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Salesforce's Information Security Management System (ISMS) and its information security policies are grounded in the ISO 27002 framework of best practices and have achieved ISO 27001 certification. This certification mandates that the ISMS is fully supported by Senior Management. The EVP of Security is tasked with overseeing the information security policies and the ISMS. The Trust Strategy Alignment (TSA) Committee is responsible for approving any changes to the policies, the Statement of Applicability (SoA), the information security manual, and any separate policy statements.; ; During the ISO 27001 audit process, as well as other audits like SOX and SSAE 16 SOC 1, Senior Management from various departments play a crucial role in ensuring that all policies and procedures are properly implemented and followed. These policies are subject to a thorough review and approval process at least annually to maintain their effectiveness and relevance.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Salesforce has a rigorous system for deploying new systems into production, following a thorough checklist and pre-production testing based on CIS system hardening guidelines. The company’s Change Management Policy mandates detailed procedures for every change, including testing, review, authorization, and potential reversal. All infrastructure changes are tested in a specialized environment and must be approved by Technical Operations management before implementation, ensuring stability and security in production
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Salesforce has various vulnerability management processes in place around internal scanning, external scanning & vendor patch release management. Technical operations and security personnel monitor vulnerability alerts and patch release notifications from vendors and other sources. There are associated evaluation and deployment processes in place. Salesforce also regularly performs self-vulnerability assessments using various tools and techniques, such as Qualys. In addition, Salesforce uses external service providers to perform an application vulnerability assessment after each major release (three times annually) and network vulnerability assessments quarterly
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Salesforce's Computer Security Incident Response Team (CSIRT) operates an advanced security event logging and management system to oversee alerts and logs from network devices. This setup includes a central database, a management server, and distributed agents. These agents gather events from various network devices and systems—such as firewalls, intrusion detection systems, routers, switches, and databases—compress, encrypt, and forward the data to the management server for processing. The system is configured to correlate events and generate alerts and logs, which are then monitored continuously around the clock to ensure robust protective monitoring
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Salesforce has a formal Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management, communication, and resolution activities.; ; Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorised disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com.; ; Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:; ; Environmental Sustainability in Operations:; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.; ; Promoting Sustainable Practices:; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.; ; Responsible by Design Framework:; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.; ; Training and Education:; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.; ; Community Engagement:; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:; ; Remote Work Enablement:; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.; ; Business Continuity Planning:; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.; ; Digital Transformation Acceleration:; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.; ; Healthcare Support Solutions:; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.; ; Economic Stimulus through Innovation:; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes

  Equal opportunity

  We are deeply committed to promoting equal opportunity and fostering diversity and inclusion in all aspects of our G-Cloud service provision. Here's how our services contribute to advancing equal opportunity:; ; Diverse Workforce and Inclusive Culture:; VE3 prioritizes building a diverse workforce and fostering an inclusive culture where all individuals, regardless of background or identity, have equal opportunities to succeed and thrive. We promote diversity in recruitment, hiring, and talent development processes, and actively support initiatives that celebrate and embrace differences.; ; Equal Access to Opportunities:; We are dedicated to ensuring equal access to opportunities for all individuals, including those from underrepresented or marginalized communities. Through our G-Cloud services, we strive to create pathways for inclusive economic participation by providing access to training, resources, and support for entrepreneurship and career advancement.; ; Supplier Diversity and Inclusion:; VE3 promotes supplier diversity and inclusion by actively seeking out and partnering with businesses owned by minorities, women, veterans, LGBTQ+ individuals, and other underrepresented groups. We believe in creating a diverse and inclusive supplier ecosystem that reflects the communities we serve and fosters economic empowerment for all.; ; Accessibility and Inclusive Design:; Our G-Cloud services are designed with accessibility and inclusivity in mind, ensuring that everyone, including individuals with disabilities, has equal access to digital platforms, applications, and services. We adhere to accessibility standards and guidelines to remove barriers and create seamless user experiences for all users.; ; Education and Skill Development:; VE3 invests in education and skill development initiatives to empower individuals with the knowledge and capabilities needed to succeed in the digital economy. Through partnerships with educational institutions, nonprofits, and community organizations, we provide access to training programs, scholarships, and mentorship opportunities that promote equal opportunity and career advancement.

  Wellbeing

  We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:; ; User-Centric Design:; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.; ; Health and Safety Protocols:; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.; ; Promotion of Work-Life Balance:; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.; ; Mental Health Support:; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.; ; Community Engagement and Social Impact:; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.; ; Environmental Sustainability:; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.