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INTEGRITY360 LIMITED

Barracuda Email Protection Advanced

Barracuda Email Protection Advanced is a comprehensive email security protection platform for Microsoft 365. The solution delivers best in class email security and filtering against spam, zero day malware as well as more sophisticated phishing attacks.

Features

  • Spam, Malware and Zero-Day Advanced Threat Protection
  • Phishing, Business Email Compromise and Impersonation Protection
  • Account Takeover Protection
  • Email Encryption and DLP

Benefits

  • Enhanced email filtering
  • Protection against phishing and fraudulent emails
  • Easy to use platform to deploy and manage

Pricing

£25 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 6 7 0 5 8 2 8 7 1 2 7 1 4 7

Contact

INTEGRITY360 LIMITED Paul Momirovski
Telephone: +44 20 3397 3414
Email: bidreviewboard@integrity360.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft365
Cloud deployment model
Public cloud
Service constraints
Requires M365
System requirements
  • Per user license model
  • SaaS platform requires app integration to M365 using Enterprise App
  • Optional Outlook Plugin for reporting

User support

Email or online ticketing support
Email or online ticketing
Support response times
Enhanced support is included with all services. Upgraded support can be purchased
https://www.barracuda.com/support/plans-and-packages
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost
https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
Website knowledgebase
End-of-contract data extraction
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
End-of-contract process
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Interface is web based and allows for resellers and customers to support environments
Accessibility standards
None or don’t know
Description of accessibility
Interface allows for customers to see log data and manage backup and restore processes
Accessibility testing
Don’t Know
API
No
Customisation available
No

Scaling

Independence of resources
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation
https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf

Analytics

Service usage metrics
Yes
Metrics types
Volume of email processed split by malicious vs good
volume of users protected
Top targeted users and domains etc
Reporting types
Regular reports

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Barracuda Networks

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
Data export formats
Other
Other data export formats
  • PST
  • ZIP
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
Approach to resilience
Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
Outage reporting
All service outages are published at https://status.barraucda.com. Customers can sign up for proactive email alerts for the service they utilise

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted via authentication. If customer wishes to apply conditional access controls integration with Entra ID is recommended
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2 Type 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2 Type 2
Information security policies and processes
Details around policies and procedures are not published to the public. Information can be requested during procurement if required

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Details around policies and procedures are not published to the public. Information can be requested during procurement if required
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Details around policies and procedures are not published to the public. Information can be requested during procurement if required
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Details around policies and procedures are not published to the public. Information can be requested during procurement if required
Incident management type
Supplier-defined controls
Incident management approach
Details around policies and procedures are not published to the public. Information can be requested during procurement if required

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Tackling economic inequality

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Equal opportunity

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Wellbeing

Barracuda social value statement and code of conduct can be found here https://www.barracuda.com/company/legal/supplier-terms/supplier-code-of-conduct

Pricing

Price
£25 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full feature trial limited to 30 days
Link to free trial
https://www.barracuda.com/support/free-trials

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.