Amillan Ltd

Amillan Anywhere Cloud

The enterprise-grade UCaaS solution (Amillan Anywhere and Amillan Everywhere), provides businesses with a unified communications solution from remote to the in-office environments or hybrid approach.
Our decade-long partnership with Cisco for hosting Cisco telephony solutions enables us to provide service, support, and the latest features that no other provider can.

Features

• Work from anywhere without losing functionality
• Agnostic End Point - Webex or MS Teams
• Webex Assistant - take meeting notes, set agendas, inclusive experience
• Real Time Reporting & Analytics
• CRM Integration
• Call Capture with retention rates to suit individual requirements
• Access no matter the device - deskphone, mobile, pc etc.
• FMC - Fixed Mobile Convergence
• Online Training Portal

Benefits

• Embrace hybird work with a flexible and affordable collaboration tool.
• Improve productivity, efficiency and attentiveness in meetings.
• Discover more engaged audiences with the power of slido.
• Improve expenditure - choose solutions based on individual requirements
• Enhance business efficiency, UX, CX, productivity with Real-time analytics.
• Improve levels of service with Call Capture.
• Reduce employee churn easy use solutions & administration portals.
• Upskill and certify employees with an online training portal.
• Reduce Microsoft costs with Webex plug-in for Teams
• Enhance CX with access to 350+ CRM's

£0.00 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@amillan.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

667162220603029

Contact

Kevin Lee
01217045840
bidteam@amillan.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Webex, MS Teams, Akixi, Dubber, Enghouse
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: We are able to run SIP to most devices and fully support the most popular products such as Cisco, Poly, Yealink, Snom, Grandstream, Ascom etc. Maintenance windows are scheduled OOO and planned in advance.
• System requirements:
  • If using a softphone there are minimum operataing system requirements
  • The options contain all software licence requirements

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 30 Minute response to email Monday - Friday 8-5
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: • Amillan provide support levels to suit our customers business needs, and this would range from a standard 9-5 Monday to Friday to a full managed 24x7x365 service.; ; • Support level pricing would be dependant on both sizing of the solution and required cover and will be agreed with the customer a point of application.; ; • We would provide a technical account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training can be provided and we offer an online training platform called UC Skills. This platform will provide users with training related to their roles within the company (sales/technical/marketing etc) and upon completion provide them with a certificate. This training will entail all elements of the solution, from provisioning and managing users, to hardware and application training which will be continuously updated ensuring your team are always trained to the highest standard.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: N/A
• End-of-contract data extraction: They can extract data via api, or a backup of any data can be provided by the team
• End-of-contract process: Your dedicated Account Manager will contact you in advance within the remaining 3-6 months left of the current contract, discussing future options going forward.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For Webex & Microsoft Teams, a simplified version of the application is provided on mobile phone however you still have access to collaboration, messages, calling, voicemail, contacts, meetings. Plus you can adjust your availability and status accordingly.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Clean UI, easy and intuitive to use.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: We have open API's, the possibilities really are endless. We have customers that have userd API's to build users accounts, delete user accounts make changes to a hunt group. Also extracting data from Call Analytics for example.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation comes in numerous forms with Amillan Anywhere, from branding on the Webex App to providing tailor made solutions to suit user profiles. For example an employee in Sales may have different requirements to a HR worker. With this in mind, you are able to allocate the solutions fit for that role and ensure your budget goes further.; Any branding elements would require Amillan Anywhere to assist however amending user's solutions can be done by Amillan or Clients can access the UC Skills online training platform and empower themselves.

Scaling

• Independence of resources: We have load balancers and dual data centres with multiple SBC's. Our Voice Engineering team are monitoring our platform 24/7.

Analytics

• Service usage metrics: Yes
• Metrics types: A range of metrics are available, from total number of missed calls, to user activity from how long they have been on calls, total call volumes. We can also set SLA's on answer times, average hold times.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Evolve IP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data at rest is encrypted on our SAN's
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: They can extract data via api, or a backup of any data can be provided by the team
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: TLS1.2

Availability and resilience

• Guaranteed availability: Our core platform has a 99.999% uptime.
• Approach to resilience: We have geographically resilient data centres, with multiple PSTN routing options available, we have N+1 failover between the 2 UK datacentres. Along with 12 direct interconnects for connectivity per DC.
• Outage reporting: We have a status page from where you can receive alerts on our platform.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted through role-based access controls (RBAC), ensuring that only authorized personnel have access to management interfaces. Audits are performed to ensure compliance with access policies.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV
• ISO/IEC 27001 accreditation date: 01/12/2023
• What the ISO/IEC 27001 doesn’t cover: Data masking (We need to store CDRs in unmasked state)
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC2 type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Our approach to security governance involves maintaining ISO27001:2022 certification, which includes 113 security controls in scope. We are also SOC2 accredited, covering Security, Confidentiality, Privacy, and Availability aspects. We enforce strict adherence through regular audits and continuous improvement of our security practices.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Complies with ISO27001:2022 standards for configuration and change management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Complies with ISO27001:2022 standards for vulnerability management.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We use SIEM tools to monitor and analyse security events in real-time. Potential compromises are flagged for immediate review. Our Incident Response team responds according to predefined procedures, typically within hours of detection.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have predefined processes for handling common security incidents, and users can report incidents via a dedicated channel. Incident reports are provided to stakeholders based on the severity and impact of the incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our solution not only enables employees to work from anywhere, mitigating the need to travel for face to face meetings and also enhances those virtual meeting experiences all while utilising the cloud instead of having an onsite PBX. According to a recent report by Cavell, 98% of meetings now include atleast one virtual attendee so it is imperative companies are utilise a stable, easy to use collaborative tool.; To supplement this change in the future of our workplaces, we have partnered with suppliers who can assist in helping companies meet their climate goals such as Cisco, who now provide the only conference devices that are both Webex and Teams Certified. This means the need to buy twice is removed and users receive an enhanced experience. These devices will also measure room temperature and CO2 emissions plus be turned off automatically when the business is shut.

  Covid-19 recovery

  During a pandemic it is imperative emplyoees can still access their documents, make and recieve calls, collaborate with internal and external people with ease so that the impact to business is minimal, if not mitigated. ; Webex provides that functionality and the licenses model enables users to have Webex on up to 5 devices (laptops, desk phones, mobile phones, tablets etc). This flexibility is imperative to the success of the business and his can be further enhanced with Call Capture, Call Analytics and CRM integration meaning no matter where the user is, they can access all of the features and benefits available to them.

  Tackling economic inequality

  Evolve IP provides a collection of solutions that can be utilised in businesses and countries of varying economic structure due to their fair pricing across all resellers that solidifies their ability to enter negotiations with clients on a fair playing field. Additionally, businesses can choose the solutions that fit their unique business needs enabling them to take advantage of the products that will enhance their business and have stronger control on their overall expenditure.

  Equal opportunity

  Hybrid working is increasingly prevalent in today's world, demanding solutions that benefit all participants. With Webex, inclusivity is paramount. The Webex Assistant offers automated closed captions, ensuring accessibility for Deaf and hard of hearing individuals. Speech is transcribed into text captions above meeting controls, akin to television subtitles.; Moreover, real-time translations provided by Webex Assistant break language barriers. Participants can select closed captioning translation from English to over 100 languages, fostering understanding and inclusivity.; For those with hearing disabilities, transcribed meeting records are invaluable. Clear transcriptions, including speaker labels, ensure no detail is missed, facilitating review at one's own pace without the need to re-listen.; Webex Assistant extends assistance beyond transcription, handling common tasks like note-taking via voice commands. This feature is particularly beneficial for those with limited mobility, eliminating the need for keyboard input.; Customizable viewing options allow participants to focus on specific individuals, such as sign language interpreters, ensuring their visibility throughout the meeting. Zoom capabilities enable adjustments to grid views for optimal visual experience.; Webex gestures facilitate participation, translating non-verbal cues into on-screen animations visible to all participants, promoting engagement. Additionally, manual emoji selection caters to individuals unable to express themselves through gestures.; Support for keyboard shortcuts offers an alternative for those with limited mobility, enhancing navigation efficiency and reducing reliance on mice.; In essence, Webex's comprehensive features prioritize inclusivity, ensuring all participants can fully engage and contribute regardless of their abilities or language proficiency.

  Wellbeing

  Cisco Webex comes with a raft of powerful functionality and benefits for the business as a whole all the way down to the individual users experience - one of them being 'Personal Insights'.; Personal insights leverage the power of Webex App’s messaging and meeting platforms to deliver personalized insights and analysis that increase and promote personal well-being, build better quality connections, and a more inclusive work experience for all. ; Personal insights show you your personal data so you can reflect on building better connections, how you are spending your time in meetings, consideration for your colleagues when you're scheduling meetings within quiet hours, and see how your work-life balance can be improved. Your data and insights are never shared with anyone else, even your company or manager. The data used to provide insights that benchmark your behaviour against that of your peers is always aggregated and anonymized.

Pricing

• Price: £0.00 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Proof of concepts are subject to scoping.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@amillan.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.